CAPM Business Analysis Frameworks Practice Question
A project involves upgrading a legacy financial reporting system. The business analyst (BA) has been assigned to elicit requirements. The BA schedules a series of one-on-one interviews with key stakeholders, but after three interviews, the BA notices that stakeholders are providing inconsistent information. The BA suspects that some stakeholders have hidden agendas and are reluctant to share complete details. The BA recalls that the project sponsor emphasized the need for a comprehensive and accurate requirements set. The BA has limited time and budget. What should the BA do next?
⚠ Common exam trap
A common mix-up: candidates choose to continue with one-on-one interviews (Option B) because it seems less disruptive, but they fail to recognize that a facilitated workshop is more effective for resolving conflicting information and hidden agendas within the given constraints.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Organize a facilitated workshop with all stakeholders to discuss requirements collaboratively.
A facilitated workshop is the best approach because it creates a collaborative environment where stakeholders can discuss requirements openly, helping to surface hidden agendas and resolve inconsistencies. This technique is more efficient than one-on-one interviews for building consensus and ensuring comprehensive requirements, especially given the limited time and budget.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Organize a facilitated workshop with all stakeholders to discuss requirements collaboratively.
Why this is correct
Workshops encourage open dialogue and can resolve conflicts in real time.
- ✗
Continue with one-on-one interviews but ask more probing questions.
Why it's wrong here
Continuing the same method may not resolve inconsistencies or hidden agendas.
- ✗
Escalate the issue to the project sponsor and ask for direction.
Why it's wrong here
Escalation should occur after attempting resolution; BA should proactively address issues.
- ✗
Review existing documentation such as the system design specification to infer requirements.
Why it's wrong here
Documentation may be outdated or incomplete; stakeholders' input is still needed.
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