CAPM Business Analysis Frameworks Practice Question
A business analyst is validating requirements for a loan origination system. A requirement states that the system must be user-friendly. During validation, the analyst recognizes this requirement cannot be tested. Which action should the analyst take to make the requirement verifiable?
⚠ Common exam trap
The trap here is concluding that a subjective quality attribute is inherently unspecifiable, when the real defect is vague wording that measurable acceptance criteria can correct.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Replace the requirement with measurable acceptance criteria that define specific usability targets and how they will be evaluated.
Unverifiable requirements such as user-friendly must be rewritten with measurable acceptance criteria so that satisfaction can be objectively demonstrated. Defining specific usability targets and evaluation methods preserves the stakeholder's intent while enabling testing and acceptance. Deleting the requirement, downgrading it to an assumption, or pushing interpretation to designers all abandon accountability and leave the requirement unverifiable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Replace the requirement with measurable acceptance criteria that define specific usability targets and how they will be evaluated.
Why this is correct
Verifiability requires that satisfaction can be objectively demonstrated. Converting the vague term into measurable acceptance criteria, such as task completion times or error rates, gives testers a concrete standard to evaluate. This preserves the underlying usability intent while making the requirement testable and auditable in the loan origination system's acceptance process.
- ✗
Delete the requirement because usability is a quality attribute that cannot be specified.
Why it's wrong here
Usability is a legitimate non-functional requirement and can absolutely be specified with measurable thresholds. Deleting it removes a real stakeholder concern and leaves the loan origination system without any usability standard. The correct response is to refine the requirement, not to discard it, because unmeasurable phrasing is a wording defect rather than evidence that the need is invalid.
- ✗
Move the requirement to the project assumptions log so it is acknowledged but not tested.
Why it's wrong here
An assumption is something believed true without proof, and relocating a usability need there removes any obligation to satisfy or verify it. This hides a genuine quality requirement instead of fixing its wording. The loan origination system would ship with no usability target, and the stakeholder expectation would be silently dropped from verification.
- ✗
Assign the requirement to the design team and let them interpret user-friendly during interface design.
Why it's wrong here
Delegating interpretation to designers converts a requirement into a design decision and removes accountability for measurable outcomes. Different designers would apply different standards, making acceptance unpredictable. The requirement must be made verifiable before design begins so that design choices can be evaluated against an agreed, testable usability target rather than personal judgment.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PMI exam blueprint
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