PRINCE2F Project Initiation and Stages Practice Question
During the Initiation Stage, the project manager is identifying the project's stakeholders. The senior user mentions that a key operational manager will be affected by the project but has not been included in any communication so far. What should the project manager do?
⚠ Common exam trap
The trap here is assuming that only Project Board members are stakeholders, or that the senior user should handle all communication, rather than updating the Communication Management Strategy.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the Communication Management Strategy to include the operational manager and ensure they receive relevant project information.
The project manager should update the Communication Management Strategy to include the operational manager. This ensures the stakeholder receives relevant information and is engaged appropriately, which is part of effective stakeholder management during initiation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ignore the operational manager because they are not on the Project Board and therefore not a key stakeholder.
Why it's wrong here
Stakeholders are not limited to the Project Board. Operational managers affected by the project are important stakeholders and should be managed. Ignoring them risks missing requirements and causing resistance. The Communication Management Strategy should be updated to include them.
- ✗
Add the operational manager to the Project Board as a senior supplier.
Why it's wrong here
The senior supplier role represents the interests of those designing and developing the products, not operational users. The operational manager is likely a user, not a supplier. Adding them to the Project Board as a senior supplier would misrepresent their role and disrupt the Board's composition.
- ✗
Ask the senior user to handle all communication with the operational manager to avoid direct contact.
Why it's wrong here
While the senior user can assist, the project manager is responsible for managing stakeholder communications as defined in the Communication Management Strategy. Delegating all communication to the senior user may lead to inconsistency and does not address the need to formally include the stakeholder in the strategy.
- ✓
Update the Communication Management Strategy to include the operational manager and ensure they receive relevant project information.
Why this is correct
The Communication Management Strategy defines how the project will communicate with stakeholders. The project manager should update it to include the newly identified stakeholder, ensuring they receive appropriate information. This is part of stakeholder management and is done during the Initiation Stage when the strategy is created.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
This PRINCE2F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2F exam.