PRINCE2F PRINCE2 Processes Practice Question
During a stage, a Team Manager identifies a quality problem with a product. This is reported as an Off-specification. According to PRINCE2, what is the first action the Project Manager should take?
⚠ Common exam trap
PeopleCert often tests the misconception that immediate corrective action (like rework or escalation) is the first step, when PRINCE2 mandates formal logging and impact assessment first to maintain control and auditability.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Log the Off-specification in the Issue Register and assess its impact
According to PRINCE2, when an Off-specification is identified, the Project Manager must first log it in the Issue Register and assess its impact. This ensures that all issues are formally recorded and evaluated before any corrective action is taken, maintaining control over project baselines.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Log the Off-specification in the Issue Register and assess its impact
Why this is correct
This is the correct first step per PRINCE2's issue management procedure.
- ✗
Reject the product and ask the Team Manager to rework it immediately
Why it's wrong here
The PM must first formally log and assess the issue.
- ✗
Request a change to the product's quality criteria
Why it's wrong here
Changing quality criteria is a separate process and not the first step.
- ✗
Escalate the issue to the Project Board via an Exception Report
Why it's wrong here
Escalation only occurs if the impact cannot be resolved within stage tolerances.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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