PRINCE2F PRINCE2 Processes Practice Question
A Work Package has been authorized, but the Team Manager discovers that the work will require more effort than estimated. The tolerance for the Work Package is insufficient. What should the Team Manager do?
⚠ Common exam trap
PRINCE2F often tests the escalation path, and candidates incorrectly assume the Team Manager can escalate directly to the Project Board or revise the Work Package independently, forgetting that the Project Manager is the first point of escalation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Inform the Project Manager and request guidance on how to proceed
When a Team Manager finds that a Work Package cannot be completed within its assigned tolerances, the correct action is to inform the Project Manager immediately and seek guidance. The Project Manager may then decide whether to adjust the Work Package, use stage-level tolerance, or escalate as an Exception. This preserves the PRINCE2 principle of management by exception and ensures the issue is handled at the appropriate level.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Continue working and report the issue in the next Checkpoint Report
Why it's wrong here
Exceeding a Work Package tolerance is a forecast breach requiring immediate escalation, not deferral to the next Checkpoint Report. It is tempting because Checkpoint Reports are the normal progress channel, but they cover work still within tolerance; a breach must be raised as an Exception Report without delay.
- ✗
Raise an Exception Report directly to the Project Board
Why it's wrong here
The Team Manager reports exceptions to the Project Manager, not directly to the Project Board, so this bypasses the agreed escalation path. It is tempting because the Project Board owns project-level tolerances, but the Project Manager first assesses the issue and decides whether to escalate.
- ✗
Revise the Work Package and continue
Why it's wrong here
A Team Manager cannot alter an authorised Work Package's scope, cost or timescale; tolerances are set by the Project Manager, so revising it breaches the agreed baseline. It is tempting because adjusting the plan feels pragmatic, but that authority belongs to the Project Manager, who may raise an Exception Plan.
- ✓
Inform the Project Manager and request guidance on how to proceed
Why this is correct
Work Package tolerances sit with the Team Manager; exceeding them breaches the agreed constraint, so the matter must be escalated. Only the Project Manager can grant additional tolerance or raise an exception, so informing them and seeking guidance is the required action.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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