An administrator needs to open a Microsoft 365 support request because a critical service issue is affecting all users. Which two pieces of information should the administrator have readily available before contacting support? (Choose two.)
The tenant ID uniquely identifies the affected Microsoft 365 organisation, letting support locate the correct tenant, correlate service telemetry and open the case against the right environment. Without it, engineers cannot verify the impacted directory or scope diagnostics to the customer's instance.
Why this answer
Option A (Tenant ID) is correct because Microsoft 365 support requires the tenant GUID to uniquely identify the organization's directory and route the case to the correct environment. Option C (Current service health status) is correct because checking the Service health dashboard in the Microsoft 365 admin center shows whether the issue is a known incident or advisory, which support uses to correlate the report and avoid duplicate tickets. Option B is not required because support needs the tenant-level scope, not individual UPNs, for a service-wide outage affecting all users.
Option D is not required because billing contact information is irrelevant to a technical service incident; support asks for tenant and service health details instead.
Exam trap
The trap here is that candidates often assume user principal names (UPNs) are needed for any support request, but Microsoft Support requires the Tenant ID and service health status for tenant-wide issues, not individual user identifiers.