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MS-102 Manage users, groups, licensing, and support Practice Question
This MS-102 practice question tests your understanding of manage users, groups, licensing, and support. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A multinational company uses Microsoft 365 E5 licenses for all employees. Due to a recent cost optimization initiative, the IT department must remove Microsoft Entra ID Plan 2 and Microsoft Defender for Office 365 Plan 2 from a subset of users, while retaining the core Microsoft 365 E5 functionality (Exchange Online, SharePoint Online, Teams, and Microsoft 365 Apps). The company uses group-based licensing with dynamic groups. You need to recommend a licensing strategy that minimizes administrative effort and avoids service disruption. Which three of the following steps should you include in your strategy? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Identify the GUIDs of the service plans to be disabled (Microsoft Entra ID Plan 2 and Defender for Office 365 Plan 2) and use the Set-MgUserLicense cmdlet with the -RemoveLicenses parameter to remove specific service plans from existing licenses.
The correct approach is to keep the existing Microsoft 365 E5 license but disable specific service plans (Microsoft Entra ID Plan 2 and Defender for Office 365 Plan 2) within the license assignment. This is done by identifying the service plan GUIDs and using either the Set-MgUserLicense cmdlet with the -RemoveLicenses parameter, configuring the dynamic group’s license assignment to disable those service plans, or using Microsoft Graph PowerShell with the -DisabledServicePlans parameter. These methods minimize administrative effort by leveraging group-based licensing and avoid service disruption because the core E5 functionality remains intact.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may think custom SKUs or license downgrades are necessary, but Microsoft 365 E5 licenses are monolithic and must be assigned as-is, with service plan disabling handled at the assignment level rather than by creating new SKUs.
Detailed technical explanation
How to think about this question
Group-based licensing in Microsoft Entra ID allows you to assign licenses to a group and optionally disable specific service plans by providing their GUIDs in the `-DisabledServicePlans` parameter. The GUIDs for Microsoft Entra ID Plan 2 and Defender for Office 365 Plan 2 can be retrieved using the `Get-MgSubscribedSku` cmdlet. When a user is added to the dynamic group, the license is assigned with those service plans disabled, ensuring the user retains all other E5 features without manual intervention. This approach avoids the need to create custom SKUs or remove and reassign licenses, which could cause temporary loss of access.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
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FAQ
Questions learners often ask
What does this MS-102 question test?
Manage users, groups, licensing, and support — This question tests Manage users, groups, licensing, and support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Identify the GUIDs of the service plans to be disabled (Microsoft Entra ID Plan 2 and Defender for Office 365 Plan 2) and use the Set-MgUserLicense cmdlet with the -RemoveLicenses parameter to remove specific service plans from existing licenses. — The correct approach is to keep the existing Microsoft 365 E5 license but disable specific service plans (Microsoft Entra ID Plan 2 and Defender for Office 365 Plan 2) within the license assignment. This is done by identifying the service plan GUIDs and using either the Set-MgUserLicense cmdlet with the -RemoveLicenses parameter, configuring the dynamic group’s license assignment to disable those service plans, or using Microsoft Graph PowerShell with the -DisabledServicePlans parameter. These methods minimize administrative effort by leveraging group-based licensing and avoid service disruption because the core E5 functionality remains intact.
What should I do if I get this MS-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This MS-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-102 exam.
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