The answer is customizing the out-of-box experience (OOBE) for users and importing a hardware hash from existing devices into Intune. These two actions are correct because Windows Autopilot capabilities in Intune allow you to convert existing devices by uploading their unique hardware hash, which assigns them an Autopilot identity without needing a full OS reinstall. Once imported, you can apply deployment profiles that tailor the OOBE, such as hiding privacy settings or pre-configuring language and region, streamlining the setup for end users. On the MD-102 exam, this question tests your understanding of how Autopilot transforms device provisioning—a common trap is confusing importing a hardware hash with resetting or reimaging a device, which are separate actions. Remember the key distinction: Autopilot works with the device’s existing identity, not by wiping it. Memory tip: “Hash and hash-out” — import the hash to hash out a customized OOBE.
MD-102 Prepare infrastructure for devices Practice Question
This MD-102 practice question tests your understanding of prepare infrastructure for devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO actions can you perform using Windows Autopilot in Microsoft Intune?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Convert existing devices to Autopilot by uploading hardware hash
Option B is correct because Windows Autopilot allows you to import a hardware hash (a unique device identifier) from existing devices into Intune, converting them into Autopilot devices. This enables you to apply Autopilot deployment profiles and customize the OOBE without requiring a full OS reinstall, leveraging the device's existing identity.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Enforce security baselines on devices
Why it's wrong here
Security baselines are separate.
✓
Convert existing devices to Autopilot by uploading hardware hash
Why this is correct
Allows redeploying existing devices.
Related concept
Read the scenario before looking for a memorised answer.
✗
Deploy third-party applications automatically
Why it's wrong here
App deployment is separate from Autopilot.
✓
Customize the out-of-box experience (OOBE) for users
Why this is correct
Autopilot profiles customize OOBE.
Related concept
Read the scenario before looking for a memorised answer.
✗
Configure BIOS settings remotely
Why it's wrong here
Autopilot does not manage BIOS.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse Windows Autopilot's OOBE customization capabilities with broader device management features like security baselines or third-party app deployment, which are handled by Intune policies after enrollment, not during the Autopilot provisioning phase.
Detailed technical explanation
How to think about this question
The hardware hash is a 4KB Base64-encoded string derived from the device's TPM, disk, and network adapter identifiers, generated using the `Get-WindowsAutopilotInfo.ps1` script or the `Get-WindowsAutoPilotInfo` cmdlet. When uploaded to Intune, it registers the device's serial number and model, allowing Autopilot profiles to be assigned before the device is reset or reimaged. In a real-world scenario, an organization might collect hardware hashes from existing Windows 10/11 devices via a PowerShell script run during a maintenance window, then upload them to Intune to enable a zero-touch deployment for those devices during a future refresh.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Convert existing devices to Autopilot by uploading hardware hash — Option B is correct because Windows Autopilot allows you to import a hardware hash (a unique device identifier) from existing devices into Intune, converting them into Autopilot devices. This enables you to apply Autopilot deployment profiles and customize the OOBE without requiring a full OS reinstall, leveraging the device's existing identity.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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