The answer is an outdated Intune management extension that needs to be updated. This is the most likely cause because Windows 11 introduces new policy processing requirements that the older extension cannot handle, causing it to fail silently even though the device appears active and compliant in the Intune console. On the Microsoft 365 Endpoint Administrator MD-102 exam, this scenario tests your understanding of the Intune management extension’s role as the agent that applies policies locally; a common trap is assuming the device’s compliance status guarantees policy delivery, but the extension itself must be version-compatible with the OS. Remember that Windows 11 updates often require a corresponding extension update to maintain policy sync, so when troubleshooting “Windows 11 not receiving Intune policies,” always check the extension version first. A useful memory tip: think of the extension as the bridge—if the bridge is old, the policies can’t cross, no matter how compliant the device looks.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Users report that after updating to Windows 11, their devices are no longer receiving policy updates from Intune. The devices appear as active and compliant in the Intune console. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Intune management extension is outdated and needs to be updated.
Option D is correct because Windows 11 requires the Intune management extension to be updated; an outdated extension may not process policies correctly. Option A is wrong because Windows 11 is supported. Option B is wrong because the devices are compliant. Option C is wrong because MDM authority is per tenant, not per device.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The devices lost compliance after the upgrade.
Why it's wrong here
The stem says the devices are compliant.
✓
The Intune management extension is outdated and needs to be updated.
Why this is correct
The management extension must be updated to support Windows 11 policies.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The MDM authority changed to Configuration Manager.
Why it's wrong here
MDM authority is set at tenant level and does not change per device.
✗
Windows 11 is not supported by Microsoft Intune.
Why it's wrong here
Windows 11 is fully supported by Intune.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The Intune management extension is outdated and needs to be updated. — Option D is correct because Windows 11 requires the Intune management extension to be updated; an outdated extension may not process policies correctly. Option A is wrong because Windows 11 is supported. Option B is wrong because the devices are compliant. Option C is wrong because MDM authority is per tenant, not per device.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.