Quick Answer
The answer is that the device is enrolled without user affinity. This is the most likely cause of a VPP app 'License Not Found' error in Intune because Apple Volume Purchase Program licenses are tied to individual users, not devices. When an iOS device is enrolled without user affinity—such as through Apple’s Device Enrollment Program (DEP) without a user prompt—the Intune service cannot associate a user identity with the device, so it cannot assign a VPP license, even if the app is set to 'Available'. On the MD-102 exam, this scenario tests your understanding of the critical distinction between user-enrolled and device-enrolled iOS management, a common trap where candidates confuse app assignment availability with licensing requirements. Remember: VPP = Very Personal Person; if there’s no user, there’s no license.
This MD-102 practice question tests your understanding of manage applications. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are troubleshooting an Intune-managed iOS device that cannot install a VPP (Volume Purchase Program) app. The device shows a 'License Not Found' error. The app is assigned as 'Available' without device enrollment. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
The app is configured to remove when the device leaves management.
Why wrong: Removal policy does not affect installation.
The Apple VPP token has expired.
Why wrong: Token expiration would affect all VPP apps, not just one.
The device is not compliant with conditional access policies.
Why wrong: Error is license-specific.
The device is enrolled without user affinity (device enrollment).
VPP apps need user affinity to assign licenses.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The device is enrolled without user affinity (device enrollment).
Option B is correct because VPP apps require user enrollment for Apple VPP token to assign licenses; device enrollment does not support user-based licensing. Option A is wrong because app removal policy is irrelevant. Option C is wrong because device compliance is not the issue. Option D is wrong because the token is valid.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
The app is configured to remove when the device leaves management.
Why it's wrong here
Removal policy does not affect installation.
The Apple VPP token has expired.
Why it's wrong here
Token expiration would affect all VPP apps, not just one.
The device is not compliant with conditional access policies.
Why it's wrong here
Error is license-specific.
The device is enrolled without user affinity (device enrollment).
Why this is correct
VPP apps need user affinity to assign licenses.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Manage applications — This question tests Manage applications — Read the scenario before looking for a memorised answer..
The correct answer is: The device is enrolled without user affinity (device enrollment). — Option B is correct because VPP apps require user enrollment for Apple VPP token to assign licenses; device enrollment does not support user-based licensing. Option A is wrong because app removal policy is irrelevant. Option C is wrong because device compliance is not the issue. Option D is wrong because the token is valid.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
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