The three steps you should take to diagnose Intune policy not receiving on Windows 10 devices are checking the last sync time, re-enrolling the device, and collecting MDM diagnostic logs from the device. These steps are correct because they directly address the most common failure points in policy delivery: communication staleness, enrollment token corruption, and hidden client-side errors. On the MD-102 exam, this scenario tests your understanding of the Intune troubleshooting hierarchy—always rule out sync and enrollment integrity before diving into logs, as the console showing 'active' can be misleading. A common trap is assuming a healthy console status guarantees policy flow, but the device may have a broken MDM channel. Remember the mnemonic "Sync, Re-enroll, Logs" to recall the correct sequence when facing a silent policy failure.
MD-102 Prepare infrastructure for devices Practice Question
This MD-102 practice question tests your understanding of prepare infrastructure for devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are troubleshooting an issue where Windows 10 devices are not receiving policies from Microsoft Intune. The devices are enrolled and show as 'active' in the console. Which THREE steps should you take to diagnose the problem?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the last sync time in Intune console.
Options A, C, and E are correct. Checking the sync time helps determine if the device is communicating. Re-enrolling can fix some issues. Checking the MDM diagnostic logs provides detailed error info. Option B is not necessary because the device is already enrolled. Option D is not a standard troubleshooting step.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Verify the last sync time in Intune console.
Why this is correct
If last sync is old, the device may not be communicating.
Related concept
Read the scenario before looking for a memorised answer.
✗
Re-register the device in Azure AD.
Why it's wrong here
The device is already registered and enrolled.
✗
Check the device's local firewall rules for Intune ports.
Why it's wrong here
Firewall issues typically affect enrollment, not policy retrieval.
✓
Re-enroll the device by removing and re-adding it in Intune.
Why this is correct
Re-enrollment can resolve policy delivery issues.
Related concept
Read the scenario before looking for a memorised answer.
✓
Collect MDM diagnostic logs from the device.
Why this is correct
Logs can show policy download failures.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A healthcare organisation deploys an application with a public-facing web tier and a private database tier. The database subnet has no public IP and only accepts connections from the web tier's security group. Questions like this test whether you can design cloud network isolation using VNets/VPCs, subnets, and security group rules.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify the last sync time in Intune console. — Options A, C, and E are correct. Checking the sync time helps determine if the device is communicating. Re-enrolling can fix some issues. Checking the MDM diagnostic logs provides detailed error info. Option B is not necessary because the device is already enrolled. Option D is not a standard troubleshooting step.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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