The answer is to check the app assignment status in the Intune console, verify network connectivity to required endpoints, and confirm the device meets the application’s prerequisites. These three steps are essential because Intune relies on a continuous communication loop: the device must be able to reach services like *.manage.microsoft.com and have an open Windows Push Notification Services (WNS) channel to receive policy updates and app payloads. Without network connectivity, the device cannot check in, and even correctly assigned apps will fail to deploy. On the MD-102 exam, this scenario tests your ability to isolate whether a deployment failure stems from configuration, connectivity, or device readiness—a common trap is jumping to reinstall the client or reset policies without first verifying the assignment status in the console. Remember the mnemonic “CAN” — Check assignment, Assess network, Note requirements — to systematically troubleshoot Intune app deployment steps.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You are troubleshooting an Intune-managed Windows 10 device that is not receiving a required application. Which THREE steps should you take to diagnose the issue? (Choose three.)
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the device has network connectivity
Option A is correct because network connectivity is a prerequisite for Intune-managed devices to communicate with the Microsoft Intune service. Without connectivity, the device cannot check in, download app policies, or retrieve application payloads. You should verify the device can reach endpoints like *.manage.microsoft.com and that the Windows Push Notification Services (WNS) channel is open.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Ensure the device has network connectivity
Why this is correct
The device must be able to reach Intune to download the app.
Related concept
Read the scenario before looking for a memorised answer.
✓
Review the app requirement rules (e.g., OS version)
Why this is correct
If requirements are not met, the app will not install.
Related concept
Read the scenario before looking for a memorised answer.
✓
Check the app assignment status in the Intune console
Why this is correct
Assignment status shows if the app is intended for the device.
Related concept
Read the scenario before looking for a memorised answer.
✗
Verify the device is compliant with compliance policies
Why it's wrong here
Compliance does not block app installation.
✗
Perform a factory reset on the device
Why it's wrong here
Reset is not a diagnostic step.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is confusing compliance policies with app delivery prerequisites; candidates often assume a non-compliant device cannot receive any apps, but Intune separates compliance from app assignment unless conditional access is explicitly configured.
Detailed technical explanation
How to think about this question
Intune uses the Windows Management Infrastructure (WMI) and the Enrollment Configuration Service Provider (CSP) to push app assignments. The device must successfully sync via the Intune Management Extension, which polls the Intune service every 15 minutes by default. If the device is offline or behind a proxy that blocks the required HTTPS (443) endpoints, the sync fails silently, and the app assignment never reaches the client.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A healthcare organisation deploys an application with a public-facing web tier and a private database tier. The database subnet has no public IP and only accepts connections from the web tier's security group. Questions like this test whether you can design cloud network isolation using VNets/VPCs, subnets, and security group rules.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Ensure the device has network connectivity — Option A is correct because network connectivity is a prerequisite for Intune-managed devices to communicate with the Microsoft Intune service. Without connectivity, the device cannot check in, download app policies, or retrieve application payloads. You should verify the device can reach endpoints like *.manage.microsoft.com and that the Windows Push Notification Services (WNS) channel is open.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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