The answer is that the app is not assigned to the user's device group. This is the most likely issue because in Microsoft Intune, an app assigned as 'Available for enrolled devices' must be targeted to a specific device group, not just made available globally; without that group assignment, the Company Portal cannot surface the app for installation, even if the device is compliant and enrolled. On the MD-102 exam, this scenario tests your understanding of Intune app assignment scoping versus device compliance—a common trap is assuming compliance alone grants access, but assignment to a user or device group is the gatekeeper. When troubleshooting the Company Portal app not installing on Android, always verify the group targeting before checking policies or device health. Memory tip: “Compliant but not assigned” means the app is hidden from the user.
MD-102 Protect devices Practice Question
This MD-102 practice question tests your understanding of protect devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that they cannot install a company-required app from the Company Portal on their Android device. The app is assigned as 'Available for enrolled devices' in Intune. The device is enrolled and compliant. What is the most likely issue?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The app is not assigned to the user's device group.
Option B is correct because the app must be assigned to the user or device group. Option A is wrong because the device is compliant. Option C is wrong because Android app approval status is not a common issue. Option D is wrong because Company Portal is installed.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The device is not compliant with the compliance policy.
Why it's wrong here
The device is reported as compliant.
✓
The app is not assigned to the user's device group.
Why this is correct
The app must be assigned to the user or group.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The app is not approved in the Android Enterprise managed Google Play.
Why it's wrong here
Approval is required for deployment, but the app is already assigned.
✗
The Company Portal app is not installed on the device.
Why it's wrong here
Company Portal is installed as stated.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Protect devices — This question tests Protect devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The app is not assigned to the user's device group. — Option B is correct because the app must be assigned to the user or device group. Option A is wrong because the device is compliant. Option C is wrong because Android app approval status is not a common issue. Option D is wrong because Company Portal is installed.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A user reports that their Windows 11 device cannot install a required line-of-business (LOB) app from Company Portal. The app is assigned to the user and shows as 'Available' in Intune. The device is compliant and managed. What is the most likely cause?
easy
✓ A.The Company Portal app on the device is outdated.
B.The app is not assigned to the user.
C.The app is not assigned to the device group.
D.The device is non-compliant with security policies.
Why A: Option C is correct because the Company Portal app on the device might be outdated, causing it to not display the app correctly. Option A is wrong because the user is assigned the app. Option B is wrong because the device is compliant. Option D is wrong because the app is assigned.
Last reviewed: Jun 21, 2026
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