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Manage and maintain devices →mediumMultiple ChoiceObjective-mapped

Quick Answer

The answer is to enable the TPM in the device’s BIOS settings. This is correct because a TPM 2.0 chip that is disabled in BIOS cannot report its presence to the operating system or Microsoft Intune, causing the compliance policy’s tpmRequired setting to fail with a “TPM not found” error even though the hardware physically exists. Enabling the chip in BIOS allows the device to properly detect and report the TPM, resolving the non-compliance without any hardware replacement or policy modification. On the MD-102 exam, this scenario tests your understanding that compliance policies evaluate the OS-level availability of security features, not just their physical presence; a common trap is assuming you need to replace hardware or grant a grace period when the real fix is a simple BIOS toggle. Memory tip: “BIOS before BIOS” — always check the Basic Input/Output System before blaming the hardware or the policy.

MD-102 Manage and maintain devices Practice Question

This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

Exhibit

{
  "@odata.type": "#microsoft.graph.windows10CompliancePolicy",
  "passwordRequired": true,
  "passwordMinimumLength": 6,
  "passwordRequiredType": "numeric",
  "requireDeviceEncryption": true,
  "firewallEnabled": true,
  "antivirusEnabled": true,
  "antispywareEnabled": true,
  "tpmRequired": true
}

Refer to the exhibit. You have a compliance policy for Windows 10 devices. A device reports as non-compliant with the reason 'TPM not found'. The device does have a TPM 2.0 chip but it is disabled in BIOS. What should you do to resolve the compliance issue?

Question 1mediummultiple choice
Full question →

Exhibit

{
  "@odata.type": "#microsoft.graph.windows10CompliancePolicy",
  "passwordRequired": true,
  "passwordMinimumLength": 6,
  "passwordRequiredType": "numeric",
  "requireDeviceEncryption": true,
  "firewallEnabled": true,
  "antivirusEnabled": true,
  "antispywareEnabled": true,
  "tpmRequired": true
}

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Enable the TPM in the device's BIOS settings.

Option B is correct because the device has a TPM 2.0 chip that is disabled in BIOS. Enabling the TPM in BIOS allows the device to report its TPM presence to Microsoft Intune, satisfying the compliance policy's tpmRequired setting. No hardware replacement, grace period, or policy modification is needed when the TPM is physically present but disabled.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    Replace the device's motherboard.

    Why it's wrong here

    Unnecessary and costly.

  • ✓

    Enable the TPM in the device's BIOS settings.

    Why this is correct

    This will allow the TPM to be detected.

    Related concept

    Read the scenario before looking for a memorised answer.

  • ✗

    Assign a grace period for the device.

    Why it's wrong here

    Does not resolve the root cause.

  • ✗

    Remove the tpmRequired setting from the compliance policy.

    Why it's wrong here

    This reduces security.

Common exam traps

Common exam trap: answer the scenario, not the keyword

The trap here is that candidates may assume a 'TPM not found' error indicates missing hardware, leading them to choose motherboard replacement or policy removal, rather than recognizing that a disabled TPM in BIOS is a common configuration issue that can be resolved without hardware changes.

Detailed technical explanation

How to think about this question

Intune's compliance policy checks for TPM presence via the device's Trusted Platform Module (TPM) 2.0 status, which is reported through the Windows Management Instrumentation (WMI) class Win32_Tpm. When TPM is disabled in BIOS, the operating system cannot enumerate the TPM device, causing the compliance check to fail with 'TPM not found'. Enabling TPM in BIOS and then using the tpm.msc console or running 'Get-Tpm' in PowerShell can verify the TPM is ready and properly initialized.

KKey Concepts to Remember

  • Read the scenario before looking for a memorised answer.
  • Find the constraint that changes the correct option.
  • Eliminate answers that are true in general but not in this case.

TExam Day Tips

  • Watch for words such as best, first, most likely and least administrative effort.
  • Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

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FAQ

Questions learners often ask

What does this MD-102 question test?

Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: Enable the TPM in the device's BIOS settings. — Option B is correct because the device has a TPM 2.0 chip that is disabled in BIOS. Enabling the TPM in BIOS allows the device to report its TPM presence to Microsoft Intune, satisfying the compliance policy's tpmRequired setting. No hardware replacement, grace period, or policy modification is needed when the TPM is physically present but disabled.

What should I do if I get this MD-102 question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

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Last reviewed: Jun 24, 2026

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This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.