- A
Create a Conditional Access policy requiring MFA for all cloud apps, including break-glass accounts. Then disable per-user MFA.
Why wrong: Including break-glass accounts in the policy could lock out administrators if the policy misconfigures.
- B
Create a Conditional Access policy requiring MFA for all users only when accessing from outside the corporate network.
Why wrong: This does not enforce MFA for internal access, which may not meet security requirements.
- C
Create a Conditional Access policy requiring MFA for all users, excluding break-glass accounts. Disable per-user MFA for all users.
This ensures MFA is always enforced and provides emergency access via break-glass accounts.
- D
Disable per-user MFA for all users, then create a Conditional Access policy requiring MFA for all cloud apps.
Why wrong: This would leave users without MFA during the gap between disabling per-user MFA and enabling the policy, causing disruption.
Quick Answer
The correct answer is to create a Conditional Access policy requiring MFA for all users while excluding break-glass accounts, then disable per-user MFA. This approach ensures a seamless migration from per-user MFA to Conditional Access because the policy is applied first, maintaining MFA coverage, while the break-glass exclusion preserves emergency admin access. On the MD-102 exam, this scenario tests your understanding of the dependency order: Conditional Access policies must be active before disabling legacy per-user settings to avoid a security gap. A common trap is disabling per-user MFA prematurely, which leaves users unprotected, or failing to exclude break-glass accounts, which risks total lockout. The key technical concept is that Conditional Access evaluates policies after per-user MFA is disabled, so the policy must be in place first. Memory tip: think “Policy First, Then Disable” — like putting on a seatbelt before removing the old safety harness.
MD-102 Manage identity and compliance Practice Question
This MD-102 practice question tests your understanding of manage identity and compliance. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company with 500 users uses Microsoft 365 E3 licenses. They want to ensure that all users have multi-factor authentication (MFA) enforced. Currently, 80% of users have MFA enabled through the legacy per-user MFA setting. The security team wants to use Conditional Access policies instead. You need to migrate from per-user MFA to Conditional Access with no disruption to users. What should you do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Create a Conditional Access policy requiring MFA for all users, excluding break-glass accounts. Disable per-user MFA for all users.
Option C is correct because you need to exclude the break-glass accounts from the Conditional Access policy to ensure admin access if something goes wrong. You should first create a Conditional Access policy that requires MFA for all users except the break-glass accounts, then disable the per-user MFA for all users. Option A is incorrect because disabling per-user MFA before creating the policy would leave users without MFA. Option B is incorrect because using a Conditional Access policy to require MFA from outside the network only would not enforce MFA for internal access. Option D is incorrect because creating a policy without excluding break-glass accounts could lock out administrators.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a Conditional Access policy requiring MFA for all cloud apps, including break-glass accounts. Then disable per-user MFA.
Why it's wrong here
Including break-glass accounts in the policy could lock out administrators if the policy misconfigures.
- ✗
Create a Conditional Access policy requiring MFA for all users only when accessing from outside the corporate network.
Why it's wrong here
This does not enforce MFA for internal access, which may not meet security requirements.
- ✓
Create a Conditional Access policy requiring MFA for all users, excluding break-glass accounts. Disable per-user MFA for all users.
Why this is correct
This ensures MFA is always enforced and provides emergency access via break-glass accounts.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Disable per-user MFA for all users, then create a Conditional Access policy requiring MFA for all cloud apps.
Why it's wrong here
This would leave users without MFA during the gap between disabling per-user MFA and enabling the policy, causing disruption.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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Manage identity and compliance — study guide chapter
Learn the concepts, then practise the questions
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Manage identity and compliance practice questions
Targeted practice on this topic area only
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Microsoft 365 Endpoint Administrator MD-102 study guide
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FAQ
Questions learners often ask
What does this MD-102 question test?
Manage identity and compliance — This question tests Manage identity and compliance — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Create a Conditional Access policy requiring MFA for all users, excluding break-glass accounts. Disable per-user MFA for all users. — Option C is correct because you need to exclude the break-glass accounts from the Conditional Access policy to ensure admin access if something goes wrong. You should first create a Conditional Access policy that requires MFA for all users except the break-glass accounts, then disable the per-user MFA for all users. Option A is incorrect because disabling per-user MFA before creating the policy would leave users without MFA. Option B is incorrect because using a Conditional Access policy to require MFA from outside the network only would not enforce MFA for internal access. Option D is incorrect because creating a policy without excluding break-glass accounts could lock out administrators.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 7, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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