The answer is that the device has not checked in with Intune after the OS update. Intune evaluates compliance based on the last reported device state during a check-in, not the current live OS version; when an iOS device updates to 15.0 but fails to sync, Intune still sees the previous version (14.8) and flags it as non-compliant. This scenario tests your understanding of the Intune compliance policy lifecycle and the critical role of device check-in intervals, a common pitfall on the MD-102 exam where candidates often assume an OS update instantly triggers a re-evaluation. The trap is forgetting that compliance policies are only re-assessed during a scheduled or forced sync, not immediately after a system change. Memory tip: “Update the OS, then sync the device—compliance waits for the check-in, not the install.”
MD-102 Manage, maintain, and protect devices Practice Question
This MD-102 practice question tests your understanding of manage, maintain, and protect devices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company uses Microsoft Intune to manage iOS devices. The administrator configures a device compliance policy that requires a minimum OS version of 15.0. Users report that devices running iOS 14.8 are marked non-compliant even after updating to iOS 15.0. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Clue: "minimum / minimize"
Why it matters: Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has not checked in with Intune after the update
The most likely cause is that the device has not checked in with Intune after the update. Intune relies on periodic check-ins to evaluate compliance; if the device updated to iOS 15.0 but hasn't completed a check-in, Intune still sees the last reported OS version (14.8) and marks it non-compliant. A forced sync or waiting for the next scheduled check-in resolves this.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
The device has not checked in with Intune after the update
Why this is correct
Compliance evaluation occurs at check-in; if the device hasn't checked in, status remains.
Clue confirmation
The clue words "most likely", "minimum / minimize" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The compliance policy requires a grace period
Why it's wrong here
Grace period is for non-compliance actions, not for evaluation.
✗
The update was not applied successfully
Why it's wrong here
If the update was applied, the OS version would change, but check-in still needed.
✗
The compliance policy is not assigned to the correct user group
Why it's wrong here
Assignment is important but would affect all devices, not just updated ones.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates assume the compliance policy is evaluated in real-time or that a successful OS update automatically triggers a compliance re-evaluation, when in fact Intune relies on scheduled or manual check-ins to refresh device state.
Detailed technical explanation
How to think about this question
Intune uses the Microsoft Intune Management Service (MIM) and the Company Portal app to collect device inventory and compliance data. iOS devices check in every 8 hours by default (or when the user opens Company Portal). The compliance policy evaluates the reported OS version from the last check-in; until a new check-in occurs, Intune retains the old version data. Administrators can trigger a remote sync via the Intune console or instruct users to open Company Portal to force an immediate check-in.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage, maintain, and protect devices — This question tests Manage, maintain, and protect devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The device has not checked in with Intune after the update — The most likely cause is that the device has not checked in with Intune after the update. Intune relies on periodic check-ins to evaluate compliance; if the device updated to iOS 15.0 but hasn't completed a check-in, Intune still sees the last reported OS version (14.8) and marks it non-compliant. A forced sync or waiting for the next scheduled check-in resolves this.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely", "minimum / minimize". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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