- A
The SharePoint site is configured to allow access only from specific IP ranges
Why wrong: IP restrictions could be a cause, but the question implies the device is compliant, so CA is more likely.
- B
The device compliance policy has a grace period for non-compliance, and the device is still within that period
Why wrong: If the device shows as compliant, it should not be blocked due to grace period.
- C
An app protection policy is blocking access to SharePoint from the browser
Why wrong: App protection policies apply to managed apps, not necessarily browser access to SharePoint.
- D
A Conditional Access policy requires the use of the Microsoft Edge or Microsoft Authenticator app, but users are using Chrome
Conditional Access can require approved client apps; using an unapproved app can block access.
Quick Answer
The answer is a Conditional Access policy requiring the Microsoft Edge or Microsoft Authenticator app, while users are accessing SharePoint with Chrome. This is correct because Conditional Access policies can enforce app-level controls, such as requiring a specific approved client app like Edge for browser access, and will block any other browser—even if the Android device itself is marked as compliant in Intune. On the MD-102 exam, this scenario tests your understanding that device compliance alone does not guarantee access; Conditional Access policies evaluate multiple signals, including the client app used. A common trap is assuming a compliant device automatically passes all policies, but app-based conditions can override device status. Remember the memory tip: “Compliant device, wrong app? Blocked access, that’s the trap.”
MD-102 Prepare infrastructure for devices Practice Question
This MD-102 practice question tests your understanding of prepare infrastructure for devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You manage devices with Microsoft Intune. Users report that after a recent policy update, they cannot access company SharePoint sites on their Android devices. The devices show as compliant in Intune. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"most likely"Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
A Conditional Access policy requires the use of the Microsoft Edge or Microsoft Authenticator app, but users are using Chrome
Option A is correct because Conditional Access policies often require a specific app (e.g., Outlook, Edge) and can block access if the wrong app is used, even if the device is compliant. Option B is wrong because if the device is compliant, the CA policy should allow it. Option C is wrong because network locations can be a factor but are less likely if the device is compliant. Option D is wrong because app protection policies are separate from SharePoint access via browser.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The SharePoint site is configured to allow access only from specific IP ranges
Why it's wrong here
IP restrictions could be a cause, but the question implies the device is compliant, so CA is more likely.
- ✗
The device compliance policy has a grace period for non-compliance, and the device is still within that period
Why it's wrong here
If the device shows as compliant, it should not be blocked due to grace period.
- ✗
An app protection policy is blocking access to SharePoint from the browser
Why it's wrong here
App protection policies apply to managed apps, not necessarily browser access to SharePoint.
- ✓
A Conditional Access policy requires the use of the Microsoft Edge or Microsoft Authenticator app, but users are using Chrome
Why this is correct
Conditional Access can require approved client apps; using an unapproved app can block access.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Trap categories for this question
Command / output trap
If the device shows as compliant, it should not be blocked due to grace period.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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Prepare infrastructure for devices — study guide chapter
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FAQ
Questions learners often ask
What does this MD-102 question test?
Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: A Conditional Access policy requires the use of the Microsoft Edge or Microsoft Authenticator app, but users are using Chrome — Option A is correct because Conditional Access policies often require a specific app (e.g., Outlook, Edge) and can block access if the wrong app is used, even if the device is compliant. Option B is wrong because if the device is compliant, the CA policy should allow it. Option C is wrong because network locations can be a factor but are less likely if the device is compliant. Option D is wrong because app protection policies are separate from SharePoint access via browser.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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