The answer is to ensure the compliance policy is assigned to a group that includes the user or device. This is correct because a compliance policy in Intune must be explicitly assigned to a security group containing the target user or device; without that assignment, the policy is never evaluated, leaving the status stuck at 'Not evaluated' even if the device is enrolled and syncing correctly. On the MD-102 exam, this scenario tests your understanding that enrollment and sync are separate from policy targeting—a common trap is assuming a healthy sync means policies are applied. Remember the memory tip: "Assigned to apply, not just enrolled to try."
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You manage Windows 10 devices with Microsoft Intune. A user reports that their device is not receiving required compliance policies, and the device status in Intune shows 'Not evaluated' for compliance. You confirm the device is enrolled and able to sync. What should you check first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the compliance policy is assigned to a group that includes the user or device.
Option D is correct because a compliance policy must be assigned to a group containing the user or device for it to be evaluated. Even if the device is enrolled and syncing, without assignment the policy will not apply, resulting in a 'Not evaluated' status in Intune.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Verify that the user is assigned an Intune license.
Why it's wrong here
License assignment affects enrollment, not policy evaluation.
✗
Run the 'dsregcmd /status' command to check the device registration status.
Why it's wrong here
The connector status affects on-premises resources, not compliance policy evaluation.
✗
Check that the device has a TPM chip enabled and Secure Boot turned on.
Why it's wrong here
Device health attestation is a compliance setting, not the cause of 'Not evaluated'.
✓
Ensure the compliance policy is assigned to a group that includes the user or device.
Why this is correct
The compliance policy must be assigned to a group containing the user or device.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse 'Not evaluated' with a device health or configuration issue, when it actually points to a missing policy assignment or group membership problem.
Detailed technical explanation
How to think about this question
In Intune, compliance policies are evaluated only when assigned to a group (user or device). The 'Not evaluated' status indicates the policy has not been targeted, often due to missing group assignment or a dynamic group membership delay. Under the hood, the Intune service checks group membership during the next sync cycle; if the user or device is not in the assigned group, the policy is skipped entirely, leaving the compliance state as 'Not evaluated'.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Ensure the compliance policy is assigned to a group that includes the user or device. — Option D is correct because a compliance policy must be assigned to a group containing the user or device for it to be evaluated. Even if the device is enrolled and syncing, without assignment the policy will not apply, resulting in a 'Not evaluated' status in Intune.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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