Quick Answer
The answer is that the device is not connected to the internet. This is the most likely cause because the Company Portal app is delivered through Microsoft Intune as a required installation, but the initial download and installation depend entirely on an active internet connection to reach Microsoft’s cloud services. Even if the device enrollment completes locally, the app cannot be pushed or installed until connectivity is restored, making this the primary suspect when the app is missing post-enrollment. On the MD-102 exam, this scenario tests your understanding of the enrollment-to-app-delivery pipeline, often appearing as a trick question where candidates assume licensing or compliance issues are at fault. A common trap is overlooking that enrollment can succeed offline while app delivery cannot. Memory tip: think of the Company Portal as a package that needs a “road” (internet) to arrive—no road, no delivery.
This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user's Windows 11 device is not receiving the Company Portal app after enrollment. The device is enrolled in Microsoft Intune. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
The device is not compliant with security policies.
Why wrong: Non-compliance does not block Company Portal installation.
The device is running Windows 10 instead of Windows 11.
Why wrong: Company Portal is available on both versions.
The device is not connected to the internet.
Company Portal download requires internet connectivity.
The user does not have an Intune license.
Why wrong: If the device is enrolled, the user has a license.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The device is not connected to the internet.
The Company Portal app is delivered to enrolled devices via Intune, but the initial download and installation require an active internet connection to reach Microsoft's cloud services. If the device is not connected to the internet, the enrollment process may complete locally, but the Company Portal app will not be pushed or installed until connectivity is restored. This is the most likely cause because the question states the device is already enrolled, ruling out licensing or compliance issues that would prevent enrollment itself.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
The device is not compliant with security policies.
Why it's wrong here
Non-compliance does not block Company Portal installation.
The device is running Windows 10 instead of Windows 11.
Why it's wrong here
Company Portal is available on both versions.
The device is not connected to the internet.
Why this is correct
Company Portal download requires internet connectivity.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
The user does not have an Intune license.
Why it's wrong here
If the device is enrolled, the user has a license.
Common exam traps
The trap here is that candidates often assume compliance policies or licensing are the root cause for missing apps, but the question explicitly states the device is enrolled, which already confirms a valid license and a successful initial connection, making internet connectivity the most logical remaining factor.
Detailed technical explanation
The Company Portal app is a Win32 or Universal Windows Platform (UWP) app that Intune pushes via the Microsoft Intune Management Extension (IME) or the built-in MDM agent. The IME communicates over HTTPS (port 443) to the Intune service endpoints (e.g., manage.microsoft.com). If the device lacks internet connectivity, the IME cannot download the app package from Microsoft's content delivery network, even though the device's enrollment state is stored locally in the MDM certificate store.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: The device is not connected to the internet. — The Company Portal app is delivered to enrolled devices via Intune, but the initial download and installation require an active internet connection to reach Microsoft's cloud services. If the device is not connected to the internet, the enrollment process may complete locally, but the Company Portal app will not be pushed or installed until connectivity is restored. This is the most likely cause because the question states the device is already enrolled, ruling out licensing or compliance issues that would prevent enrollment itself.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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