Quick Answer
The answer is three methods: a remote Windows PowerShell session, the Device diagnostics feature in Intune, and MDM diagnostic logs via policy. These are correct because they all allow an administrator to collect diagnostic logs remotely from a Windows device without requiring any user interaction, leveraging built-in management channels like the Intune service and PowerShell remoting. On the MD-102 exam, this question tests your understanding of which tools operate silently in the background versus those that demand end-user input—a common trap is confusing the Microsoft Support and Recovery Assistant, which always requires user consent, with these automated methods. Remember that configuration profiles are for settings, not log collection, so focus on actions that trigger data retrieval directly from the device. A useful memory tip is “Three Ps: PowerShell, Policy, and Platform diagnostics” to recall the remote, non-interactive options.
This MD-102 practice question tests your understanding of manage and maintain devices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Intune to manage devices. You need to collect diagnostic logs from a remote Windows device without user interaction. Which THREE methods can you use?
MDM diagnostic log collection policy
Policy can trigger log upload to Intune.
Device configuration profile
Why wrong: Configures settings but does not collect logs.
Device diagnostics (Intune device action)
Collects diagnostic logs remotely without user interaction.
Microsoft Support and Recovery Assistant
Why wrong: Requires user interaction to run.
Remote Windows PowerShell session
Can collect logs remotely if WinRM is configured.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
MDM diagnostic log collection policy
Device diagnostics in Intune, remote Windows PowerShell, and MDM diagnostic logs via policy all allow remote log collection. Microsoft Support and Recovery Assistant requires user input. Configuration profiles do not collect logs.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
MDM diagnostic log collection policy
Why this is correct
Policy can trigger log upload to Intune.
Related concept
Read the scenario before looking for a memorised answer.
Device configuration profile
Why it's wrong here
Configures settings but does not collect logs.
Device diagnostics (Intune device action)
Why this is correct
Collects diagnostic logs remotely without user interaction.
Related concept
Read the scenario before looking for a memorised answer.
Microsoft Support and Recovery Assistant
Why it's wrong here
Requires user interaction to run.
Remote Windows PowerShell session
Why this is correct
Can collect logs remotely if WinRM is configured.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Manage and maintain devices — study guide chapter
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Manage and maintain devices practice questions
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: MDM diagnostic log collection policy — Device diagnostics in Intune, remote Windows PowerShell, and MDM diagnostic logs via policy all allow remote log collection. Microsoft Support and Recovery Assistant requires user input. Configuration profiles do not collect logs.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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