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MB-920 Practice Question: A Dynamics 365 administrator for a manufacturing…
You are a Dynamics 365 administrator for a manufacturing company that uses Dynamics 365 Finance and Supply Chain Management. The company has recently deployed Copilot for Dynamics 365. The accounts payable manager reports that when they ask Copilot to 'Show all overdue invoices', the system returns an error message saying 'I'm sorry, but I can't provide that information.' Other Copilot functions, such as generating financial reports and analyzing variances, work correctly. The manager has the correct security roles and permissions to view overdue invoices through the standard user interface. What is the most likely reason for this behavior?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user does not have a Copilot license assigned.
Copilot for Dynamics 365 requires a separate Copilot license assigned to each user. Even though the user has the correct Dynamics 365 licenses and security roles to view overdue invoices through the standard UI, they cannot use Copilot to retrieve that information without the Copilot license. The error message 'I'm sorry, but I can't provide that information' is a common indicator of a missing Copilot license. Option A is incorrect because the other Copilot functions work correctly, showing the service is available. Option C is incorrect because the user can view overdue invoices via the UI, indicating the privilege is present. Option D is incorrect because Copilot for Finance is not a module that can be disabled; it's a per-user license feature.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Copilot service is temporarily unavailable.
Why it's wrong here
Other Copilot functions work, so the service is available.
- ✓
The user does not have a Copilot license assigned.
Why this is correct
Copilot requires a separate license per user to function.
- ✗
The user's security role does not include the 'View overdue invoices' privilege.
Why it's wrong here
The user can view overdue invoices through the UI, so the privilege is granted.
- ✗
The Copilot for Finance module is disabled in the system parameters.
Why it's wrong here
There is no such module disable; Copilot is licensed per user.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.