Describe the core capabilities of the finance and operations apps →easyMultiple SelectObjective-mapped
MB-920 Practice Question: Describe the core capabilities of the finance and operations apps
Which TWO of the following are capabilities of Dynamics 365 Commerce?
⚠ Common exam trap
Candidates often confuse the broad capabilities of the finance and operations apps, mistakenly associating features like budget planning or master planning with Commerce, when they belong to separate apps like Finance or Supply Chain Management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Online store management
Dynamics 365 Commerce is a unified commerce solution that covers omnichannel retail operations. Online store management (Option B) is a core capability, enabling businesses to create and manage e-commerce sites with product catalogs, pricing, and promotions. Call center management (Option C) is also a key capability, providing order processing, customer service, and fulfillment features for phone-based sales channels.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Budget planning
Why it's wrong here
Budget planning is a capability of Finance.
- ✓
Online store management
Why this is correct
Online store management is a core capability of Commerce.
- ✓
Call center management
Why this is correct
Call center management is a capability of Commerce.
- ✗
Master planning
Why it's wrong here
Master planning is a capability of Supply Chain Management.
- ✗
Employee self-service
Why it's wrong here
Employee self-service is a capability of Human Resources.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.