Match each Dynamics 365 Commerce channel type to its description.
Drag a concept onto its matching description — or click a concept then click the description.
E-commerce website for customer orders
Physical brick-and-mortar location
Order entry via customer service agents
Portable device for in-store transactions
Third-party platform integration (e.g., Amazon)
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Online store: A virtual storefront accessible via web browsers.
Dynamics 365 Commerce supports multiple channel types including online store, retail store, call center, and mobile store. Correct matches pair each channel with its typical description. Common confusions involve swapping online and retail stores.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Online store: A virtual storefront accessible via web browsers.
Why this is correct
This correctly defines an online store as a digital storefront accessed through web browsers.
Retail store: A physical location where customers can browse and purchase products.
Why this is correct
This correctly describes a retail store as a brick-and-mortar location for customer shopping.
Call center: A sales channel where orders are taken over the phone by customer service representatives.
Why this is correct
This correctly identifies a call center as a phone-based order-taking channel.
Mobile store: A storefront optimized for mobile devices.
Why this is correct
This correctly defines a mobile store as a storefront designed for mobile device users.
Online store: A physical location where customers can browse and purchase products.
Why it's wrong here
Incorrect — this describes a retail store, not an online store.
Retail store: A virtual storefront accessible via web browsers.
Why it's wrong here
Incorrect — this describes an online store, not a retail store.
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About these practice questions
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This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.