Describe the core capabilities of the finance and operations apps →easyMultiple ChoiceObjective-mapped
MB-920 Practice Question: Describe the core capabilities of the finance and operations apps
A company wants to use AI capabilities to predict customer payment delays in Dynamics 365 Finance. Which feature should they enable?
⚠ Common exam trap
Many exam-takers confuse Cash flow forecasting (which predicts overall cash position) with Customer payment predictions (which predicts individual customer payment behavior), leading them to select the broader but incorrect feature.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Customer payment predictions
Customer payment predictions is the correct feature because it uses AI to analyze historical transaction data, customer payment patterns, and external signals to predict whether a customer will pay an invoice late. This capability is specifically designed to help companies proactively manage collections and reduce days sales outstanding (DSO) in Dynamics 365 Finance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Credit and collections management
Why it's wrong here
This module manages collections but does not use AI predictions.
- ✗
Budget control
Why it's wrong here
Budget control enforces spending limits, not predictions.
- ✗
Cash flow forecasting
Why it's wrong here
Cash flow forecasting uses historical data, not AI predictions.
- ✓
Customer payment predictions
Why this is correct
This AI feature predicts payment delays.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.