Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Your organization is migrating from an on-premises CRM to Dynamics 365 Sales. You need to ensure that sales representatives can access their work offline on mobile devices. Which capability should you configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamics 365 mobile app with offline synchronization
The Dynamics 365 mobile app provides offline synchronization capabilities specifically designed for sales representatives to access CRM data without an internet connection. Option A (Offline Sync in Dynamics 365 for Outlook) is for synchronizing emails and calendar items, not full CRM entity data for offline use. Option B (Dynamics 365 Remote Assist) is a mixed reality tool for remote assistance, unrelated to offline data access. Option D (Power Apps mobile with Dynamics 365 connector) can be used to build custom offline-capable apps, but it's not the native, out-of-the-box solution for Dynamics 365 Sales offline functionality, making the mobile app the appropriate choice.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Offline Sync settings in Dynamics 365 for Outlook
Why it's wrong here
Offline Sync settings in Dynamics 365 for Outlook synchronize emails and calendar items, not the full CRM data that sales reps need offline.
- ✗
Dynamics 365 Remote Assist
Why it's wrong here
Dynamics 365 Remote Assist is for mixed reality and remote guidance, not for offline data access.
- ✓
Dynamics 365 mobile app with offline synchronization
Why this is correct
Dynamics 365 mobile app includes built-in offline synchronization to enable sales reps to work with CRM data without connectivity.
- ✗
Power Apps mobile with Dynamics 365 connector
Why it's wrong here
Power Apps mobile with Dynamics 365 connector can be customized for offline scenarios, but it's not the standard configuration for Dynamics 365 Sales offline access.
Go deeper
Related to this question
About these practice questions
One of 941 original MB-910 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.