Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which THREE features are available in Dynamics 365 Field Service?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Work order management
The correct answers are B, C, and D. Work order management, scheduling and dispatch, and inventory management are core features of Dynamics 365 Field Service. Case management (A) is part of Dynamics 365 Customer Service, and lead management (E) is part of Dynamics 365 Sales.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Case management
Why it's wrong here
Case management is part of Customer Service.
- ✓
Work order management
Why this is correct
Work orders are central to Field Service.
- ✓
Scheduling and dispatch
Why this is correct
Scheduling is a key Field Service capability.
- ✓
Inventory management
Why this is correct
Inventory management is part of Field Service.
- ✗
Lead management
Why it's wrong here
Lead management is part of Sales.
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