Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A sales organization uses Dynamics 365 Sales and wants to automatically capture emails and meetings from Outlook into relevant records without manual entry. What should they set up?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Server-Side Synchronization
Server-Side Synchronization (option B) is the correct setup for automatically capturing emails and meetings from Outlook into Dynamics 365 records. It syncs directly between Exchange and Dynamics 365, eliminating the need for manual entry. Option A, Exchange integration, is a component of Server-Side Sync but not the standalone feature for automatic capture. Option C, Power Automate flow, requires custom configuration and is not the default solution. Option D, Dynamics 365 App for Outlook, requires users to manually track items, whereas Server-Side Sync automates this process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Exchange integration
Why it's wrong here
Exchange integration is a component of Server-Side Sync.
- ✓
Server-Side Synchronization
Why this is correct
It syncs emails, appointments, and contacts automatically.
- ✗
Power Automate flow
Why it's wrong here
Could be built but not the standard automatic capture mechanism.
- ✗
Dynamics 365 App for Outlook
Why it's wrong here
Requires users to manually track items.
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