An IS auditor is reviewing the ITIL incident management process. Which THREE are the correct priority levels and their typical definitions?
Trap 1: P4: Critical impact, requires escalation to senior management.
Incorrect: P4 is the lowest priority, typically for low impact incidents, not critical.
Trap 2: P2: Low impact, can be resolved within normal service hours.
Incorrect: P2 is high impact requiring urgent response, not low impact within normal hours.
- A
P1: Critical impact, immediate response required.
Correct: P1 is critical impact requiring immediate response, aligning with ITIL definitions.
- B
P4: Critical impact, requires escalation to senior management.
Why wrong: Incorrect: P4 is the lowest priority, typically for low impact incidents, not critical.
- C
P2: Low impact, can be resolved within normal service hours.
Why wrong: Incorrect: P2 is high impact requiring urgent response, not low impact within normal hours.
- D
P2: High impact, requires urgent response.
Correct: P2 is high impact requiring urgent response, matching ITIL's definition.
- E
P3: Moderate impact, standard response time.
Correct: P3 is moderate impact with a standard response time, consistent with ITIL.