Question 1easymultiple choice
Read the full Information Systems Operations and Business Resilience explanation →An organization is implementing a new incident management process aligned with ITIL. The IT team discovers a critical system is down, affecting all users. According to ITIL, what severity level should be assigned to this incident?
Trap 1: P3
P3 incidents are moderate severity and typically affect a small group.
Trap 2: P2
P2 incidents are high severity but do not affect all users or critical functions.
Trap 3: P4
P4 incidents are low severity, such as minor issues or requests.
- A
P1
P1 incidents are critical and require immediate response.
- B
P3
Why wrong: P3 incidents are moderate severity and typically affect a small group.
- C
P2
Why wrong: P2 incidents are high severity but do not affect all users or critical functions.
- D
P4
Why wrong: P4 incidents are low severity, such as minor issues or requests.