CISA Practice Question: Information Systems Operations and Business Resilience
During a recent audit, the IT auditor found that the problem management process does not include a known error database (KEDB). Which of the following is the MOST significant risk associated with this finding?
⚠ Common exam trap
Watch out — candidates often confuse the KEDB with the change management process or SLA metrics, assuming that missing documentation leads to unauthorized changes or reporting inaccuracies, when the direct operational impact is prolonged incident resolution time.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Increased time to resolve incidents
Without a known error database (KEDB), incident resolution relies on ad-hoc troubleshooting rather than leveraging documented root causes and workarounds. This directly increases the mean time to resolve (MTTR) incidents because support teams cannot quickly identify and apply previously identified fixes, leading to longer outages and reduced operational efficiency.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Higher likelihood of unauthorized changes
Why it's wrong here
The KEDB is unrelated to change authorization.
- ✗
Increased backup failure rates
Why it's wrong here
The KEDB is not related to backup processes.
- ✓
Increased time to resolve incidents
Why this is correct
Without a KEDB, incidents that could be resolved quickly using known workarounds will take longer, increasing resolution times.
- ✗
Inaccurate SLA reporting
Why it's wrong here
While incident resolution times may increase, the direct risk is operational efficiency, not SLA reporting accuracy.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.