- A
Higher likelihood of unauthorized changes
Why wrong: The KEDB is unrelated to change authorization.
- B
Increased backup failure rates
Why wrong: The KEDB is not related to backup processes.
- C
Increased time to resolve incidents
Without a KEDB, incidents that could be resolved quickly using known workarounds will take longer, increasing resolution times.
- D
Inaccurate SLA reporting
Why wrong: While incident resolution times may increase, the direct risk is operational efficiency, not SLA reporting accuracy.
Question 947 of 984
CISA Practice Question: Information Systems Operations and Business Resilience
This CISA practice question tests your understanding of information systems operations and business resilience. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a recent audit, the IT auditor found that the problem management process does not include a known error database (KEDB). Which of the following is the MOST significant risk associated with this finding?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Increased time to resolve incidents
Without a known error database (KEDB), incident resolution relies on ad-hoc troubleshooting rather than leveraging documented root causes and workarounds. This directly increases the mean time to resolve (MTTR) incidents because support teams cannot quickly identify and apply previously identified fixes, leading to longer outages and reduced operational efficiency.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Higher likelihood of unauthorized changes
Why it's wrong here
The KEDB is unrelated to change authorization.
- ✗
Increased backup failure rates
Why it's wrong here
The KEDB is not related to backup processes.
- ✓
Increased time to resolve incidents
Why this is correct
Without a KEDB, incidents that could be resolved quickly using known workarounds will take longer, increasing resolution times.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Inaccurate SLA reporting
Why it's wrong here
While incident resolution times may increase, the direct risk is operational efficiency, not SLA reporting accuracy.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse the KEDB with the change management process or SLA metrics, assuming that missing documentation leads to unauthorized changes or reporting inaccuracies, when the direct operational impact is prolonged incident resolution time.
Detailed technical explanation
How to think about this question
The KEDB is a repository within the ITIL problem management framework that stores known errors—problems where the root cause is identified but a permanent fix is not yet deployed. Under the hood, the KEDB integrates with the incident management system via APIs or CMDB references, allowing support agents to query by error code or symptom. In a real-world scenario, a network outage caused by a known firmware bug in a Cisco switch can be resolved in minutes if the KEDB contains the workaround (e.g., reload the switch), versus hours of re-diagnosis without it.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the CISA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Visual reference
What to study next
Got this wrong? Here's your next step.
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FAQ
Questions learners often ask
What does this CISA question test?
Information Systems Operations and Business Resilience — This question tests Information Systems Operations and Business Resilience — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Increased time to resolve incidents — Without a known error database (KEDB), incident resolution relies on ad-hoc troubleshooting rather than leveraging documented root causes and workarounds. This directly increases the mean time to resolve (MTTR) incidents because support teams cannot quickly identify and apply previously identified fixes, leading to longer outages and reduced operational efficiency.
What should I do if I get this CISA question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.
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