CISA Practice Question: Information Systems Operations and Business Resilience
An organization is implementing a new release management process. Which TWO activities are essential components of a successful release?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Release planning
Release planning defines the scope and schedule; testing ensures the release meets quality standards. Deployment is part of release, but planning and testing are foundational.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service desk operations
Why it's wrong here
Service desk handles user support, not release activities.
- ✓
Release planning
Why this is correct
Planning coordinates resources and timelines.
- ✗
Capacity management
Why it's wrong here
Capacity management is ongoing, not specific to releases.
- ✗
Incident management
Why it's wrong here
Incident management is separate, though it may handle post-release issues.
- ✓
Testing
Why this is correct
Testing validates the release before deployment.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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