CISA Practice Question: Information Systems Operations and Business Resilience
An organization has defined an SLA that requires critical incidents to be resolved within 4 hours. A P1 incident is reported at 10:00 AM. At what time must the incident be resolved to meet the SLA?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
2:00 PM
P1 incidents are critical and require immediate resolution. With a 4-hour SLA from the time of reporting (10:00 AM), the resolution must occur by 2:00 PM.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
2:00 PM
Why this is correct
Correct. 4 hours after 10:00 AM is 2:00 PM.
- ✗
4:00 PM
Why it's wrong here
This is 6 hours after reporting, exceeding the 4-hour SLA.
- ✗
6:00 PM
Why it's wrong here
This is 8 hours after reporting, far exceeding the SLA.
- ✗
12:00 PM
Why it's wrong here
This is 2 hours after reporting, not 4.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.