PRINCE2-PRACTITIONER Practices Practice Question
During a quality audit, it is discovered that a product was accepted by the Senior User despite failing one of its quality criteria due to an oversight. How should this be handled within the Quality practice?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Raise an issue to address the quality failure and assess the impact on the Business Case.
Any discrepancy between the product description criteria and the actual delivered product must be treated as an issue, logged, and assessed for impact, even if it bypassed initial checks.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Raise an issue to address the quality failure and assess the impact on the Business Case.
Why this is correct
Correct. A failure to meet quality criteria constitutes an issue that must be formally managed.
- ✗
Ignore the oversight if the Senior User is satisfied.
Why it's wrong here
Quality management requires formal verification against agreed criteria, not informal acceptance.
- ✗
Update the Quality Management Approach to remove the failed criterion.
Why it's wrong here
Modifying quality criteria retroactively without approval undermines the quality baseline.
- ✗
Initiate an early project closure since the product is flawed.
Why it's wrong here
An isolated quality failure should be managed via the Issue and Risk practices before considering project closure.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This PRINCE2-PRACTITIONER practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2-PRACTITIONER exam.