PRINCE2-PRACTITIONER Processes Practice Question
A project is operating under the Controlling a Stage (CS) process. A supplier has delivered a Work Package product, but the quality inspection reveals that it does not meet the specified tolerance. What action should the Project Manager take under CS?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Raise an issue and instruct the Team Manager to rectify the defect, ensuring it remains within stage tolerances.
Under Controlling a Stage, when a delivered product fails quality inspection, the Project Manager must log it as a quality issue/defect and instruct the Team Manager (or supplier) to rectify it within stage tolerances.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Escalate immediately to the Project Board requesting project closure.
Why it's wrong here
A single Work Package quality failure should be managed locally unless it breaches overall stage tolerances.
- ✗
Initiate the Closing a Project process immediately.
Why it's wrong here
Closing a project due to a single defect is premature and violates project control procedures.
- ✓
Raise an issue and instruct the Team Manager to rectify the defect, ensuring it remains within stage tolerances.
Why this is correct
The PM manages quality non-conformance via issue handling and instructs remediation within tolerances.
- ✗
Accept the defective product anyway and update the Project Product Description to match the substandard output.
Why it's wrong here
Accepting substandard work without proper concession approval or rectification undermines quality control.
About these practice questions
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This PRINCE2-PRACTITIONER practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2-PRACTITIONER exam.