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PK0-005 Practice Question: During a project audit, the project manager…
During a project audit, the project manager discovers that several change requests were implemented without proper documentation. The project team used a verbal approval process, and changes were made directly to project documents without updating the change log. The project manager needs to establish a formal change control process and choose appropriate tools to track changes. The tools must support submission, review, approval, and implementation tracking of change requests. Which combination of tools should the project manager implement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A change request form template and a change log spreadsheet that is shared and updated regularly
A formal change request form template ensures standardized documentation of each change request, and a shared change log spreadsheet provides a centralized, trackable record of submission, review, approval, and implementation. This combination supports the required structured change control process. Option A is incorrect because relying solely on a change register without separate forms lacks the detailed documentation needed for each change. Option C is incorrect because a wiki page, while collaborative, does not enforce a formal workflow or provide robust tracking of approvals and status changes. Option D is incorrect because an email distribution list and email folder are informal, lack version control, and make auditing difficult.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A change register in the project plan document without separate forms
Why it's wrong here
A register embedded in the project plan document cannot enforce the submission, review and approval stages the stem requires, since edits to a plan file bypass any gatekeeping and leave no audit trail of who authorised what. A standalone register is genuinely useful as the record of approved changes once a workflow exists, but on its own it captures outcomes rather than routing requests through review.
- ✓
A change request form template and a change log spreadsheet that is shared and updated regularly
Why this is correct
A standardised change request form captures submission details, while a shared change log spreadsheet records review, approval and implementation status. Together they replace the verbal process and satisfy the audit requirement for documented, trackable change control across all requests.
- ✗
A wiki page where team members can add change requests and update status
Why it's wrong here
A wiki page offers no enforced workflow, approval gate, or audit trail, so verbal approvals and undocumented edits continue. It is tempting because wikis are lightweight and collaborative, and they suit informal knowledge sharing or documentation — but formal change control requires tooling that records submission, review, approval, and implementation states.
- ✗
An email distribution list for change requests and a folder for approved emails
Why it's wrong here
An email list and approval folder capture no structured change record, so submission, review, approval and implementation tracking cannot be queried or audited; the change log stays unmaintained. Email suits informal notification, but a formal change control process needs a change management system or issue tracker with workflow states.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.