easyMultiple ChoiceObjective-mapped
PK0-005 Practice Question: A project manager is closing a project that…
A project manager is closing a project that delivered a new customer relationship management (CRM) system. The customer has accepted the deliverables, and the team has completed the final project report. Which activity should the project manager perform NEXT?
⚠ Common exam trap
Candidates often confuse the order of closing activities, assuming that releasing resources or submitting reports should happen immediately after acceptance, but PMI standards require lessons learned to be conducted while the team is still intact to capture accurate feedback.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conduct a lessons learned session with the project team.
After the customer has accepted deliverables and the final project report is complete, the next step is to conduct a lessons learned session with the project team. This aligns with the closing process group in the PMBOK Guide, where capturing knowledge and process improvements is a key activity before administrative closure. In a CRM system project, this session would review integration challenges, data migration issues, and user adoption strategies to inform future projects.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Submit the final project report to the steering committee.
Why it's wrong here
The report is already completed.
- ✓
Conduct a lessons learned session with the project team.
Why this is correct
Lessons learned are performed during closure.
- ✗
Update the project schedule with actual completion dates.
Why it's wrong here
The schedule is already finalized.
- ✗
Release all project resources to their functional managers.
Why it's wrong here
Release happens after lessons learned.
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