A company uses a cloud-based load balancer to distribute traffic to web servers. Recently, a new security policy was applied that restricts traffic to certain geographic regions. Users from an allowed region report they cannot access the website. The load balancer status shows health checks are passing. What should the administrator check?
Geographic restrictions are enforced through load balancer ACLs, which filter client source IP ranges independently of backend health. Since health checks pass, the backend is fine; the ACL is the layer silently dropping traffic from the supposedly allowed region.
Why this answer
Geographic restrictions on a load balancer are typically implemented via access control lists (ACLs). Since health checks are passing, the web servers are functional, so the issue lies in the load balancer's ACLs blocking traffic from the allowed region. Option A is wrong: DNS resolution would affect all users similarly, not just those from a specific region.
Option B is wrong: SSL certificate issues would generate browser warnings or errors, not complete inaccessibility. Option C is wrong: web server logs are irrelevant as the traffic is not reaching the servers due to the ACL block.