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CV0-004 · domain

Troubleshooting

Practise CompTIA Cloud+ CV0-004 Troubleshooting practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

97 questions27 easy34 medium36 hard

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What this domain covers

What to know about Troubleshooting

Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common Troubleshooting exam traps

  • Answering from memory before reading the full scenario.
  • Missing a constraint such as cost, availability, security, scope or command context.
  • Choosing a broad answer when the question asks for the most specific fix.
  • Ignoring why the wrong options are tempting.

Question index

All Troubleshooting questions (97)

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1

A company uses a cloud-based load balancer to distribute traffic to web servers. Recently, a new security policy was applied that restricts traffic to certain geographic regions. Users from an allowed region report they cannot access the website. The load balancer status shows health checks are passing. What should the administrator check?

Medium
2

A cloud administrator is starting the nginx web server on a new cloud VM but it fails. According to the exhibit, what is the most likely cause of the failure?

Medium
3

Which THREE are common reasons why a cloud database instance may become unreachable?

Hard
4

A company runs a critical e-commerce application on a private cloud using OpenStack. The application consists of web servers, application servers, and a MySQL database running on separate VMs. Recently, users have reported intermittent 502 Bad Gateway errors during peak hours. The operations team notices that the web server VMs show high CPU ready times and the application server VMs have increased network latency. Storage performance also shows high await times on the SSD-based Ceph cluster. The team suspects resource contention. Which of the following is the BEST course of action to diagnose and resolve the issue?

Hard
5

Sequence the steps to set up a cloud storage bucket with versioning and lifecycle policies.

Medium
6

A cloud engineer receives an alert that the root filesystem (/) is at 93% usage. The /data volume has plenty of free space. The application stores logs in /var/log/app/ on the root filesystem. Which of the following is the BEST long-term solution?

Medium
7

A cloud database cluster is experiencing replication lag. The primary node shows high write activity, and the replicas are on different availability zones. Which of the following is the most likely cause?

Hard
8

A cloud administrator is troubleshooting why a newly launched VM did not complete its initialization. According to the exhibit, what is the most likely cause?

Hard
9

A web application is deployed across multiple availability zones behind a load balancer. The administrator notices that all traffic is being routed to instances in only one availability zone, causing performance issues. The load balancer is configured to distribute traffic across all zones evenly. What is the most likely cause?

Hard
10

A cloud administrator is troubleshooting a failed deployment of a new application version using a continuous integration/continuous deployment (CI/CD) pipeline. The pipeline fails at the 'test' stage. What is the first step the administrator should take?

Easy
11

A company is experiencing intermittent network connectivity issues between two cloud subnets. The cloud provider's monitoring shows no packet loss. Which troubleshooting step should be taken first?

Medium
12

A company is running a database server on a virtual machine in the cloud. The database team reports that write operations are taking longer than expected. The administrator checks the disk performance metrics and sees that the average disk queue length is consistently above 10. Which action would most likely resolve this issue?

Easy
13

A cloud administrator receives an alert that a virtual machine (VM) is unresponsive. The VM is hosted on a hypervisor that shows high CPU ready time. Which of the following is the most likely cause?

Medium
14

A cloud instance fails to initialize. The cloud-init log shows the error above. Which of the following is the most likely cause?

Hard
15

A user reports that they cannot connect to a RDS database instance from their application. The security group for the RDS instance allows inbound traffic on port 3306 from the application server's security group. What should the administrator check NEXT?

Easy
16

A cloud administrator is troubleshooting a network connectivity issue between two VPCs connected via a VPC peering connection. The administrator has verified that the route tables are correct and that the security groups allow traffic. However, instances in VPC A cannot ping instances in VPC B. Which TWO of the following could be causing the issue? (Choose TWO.)

Hard
17

A cloud administrator deploys a new application that writes logs to a block storage volume attached to a virtual machine. The application's performance degrades after a few hours. Monitoring shows that the volume's read latency is low, but write latency spikes periodically. The administrator discovers that the volume type is standard HDD. What should the administrator do to improve write performance without changing the application?

Hard
18

A company runs a critical e-commerce application on a cloud platform. The architecture includes a load balancer in front of an auto scaling group of compute instances across two availability zones. The instances are in a private subnet and use a NAT gateway for outbound internet access. The application stores session data in a managed Redis cache cluster. During a flash sale, users report that the site is extremely slow and some requests time out. Monitoring shows the load balancer's latency metric is high, and the number of healthy hosts fluctuates. The CPU utilization on the compute instances averages 60% and memory averages 70%. The Redis cluster's CPU utilization is 90%, and its memory usage is 95%. The NAT gateway's metrics show high BytesOutToSource but no errors. Which of the following is the most likely cause of the performance issue?

Hard
19

A company has a cloud-based application that uses a relational database. The database team performs daily backups to an on-premises storage system using a VPN connection. Recently, backups have been failing with timeout errors. The network team confirms the VPN is up and stable. Which of the following is the MOST likely cause?

Easy
20

A cloud administrator notices that a virtual machine (VM) is running slowly. The hypervisor shows high CPU ready time for that VM. Which of the following is the most likely cause?

Easy
21

During a cloud migration, a database server is moved from on-premises to a cloud-managed database service. After migration, the application team reports that some queries are running slower than before. The database CPU utilization is low. What is the most likely cause?

Medium
22

A company has a three-tier application in a cloud VPC: web servers in a public subnet, application servers in a private subnet, and database servers in a private subnet. The web servers can connect to the application servers, but the application servers cannot connect to the database servers. The security groups are configured as follows: - Web SG: inbound HTTP from 0.0.0.0/0, outbound all - App SG: inbound HTTP from Web SG, outbound all - DB SG: inbound MySQL from App SG, outbound all What is the most likely cause of the connectivity issue?

Medium
23

An administrator notices that a cloud-hosted database is experiencing high latency during peak usage. The CPU and memory utilization on the DB server are below 50%, but disk IOPS are consistently at the provisioned limit. What should the administrator check first?

Medium
24

A cloud administrator is troubleshooting a database failover issue. The database is a managed service with a primary and standby replica in different availability zones. The application uses a read-write endpoint. During a recent maintenance event, the primary database failed over automatically, but the application experienced a 10-minute outage. The administrator checks the failover logs and sees that it completed within 2 minutes. What is the most likely cause of the extended outage?

Hard
25

A company migrated to a hybrid cloud and users report slow access to files stored in the cloud. The on-premises network is 100 Mbps. What troubleshooting step should be taken?

Medium
26

A cloud engineer is troubleshooting performance issues in a virtualized environment. Which of the following tools would BEST help identify CPU contention on a hypervisor?

Easy
27

Refer to the exhibit. An application running on an EC2 instance is failing to connect to an RDS database. What is the most likely issue?

Easy
28

A company is implementing a cloud governance strategy. They need to ensure that all resources are tagged with cost center and environment, and any untagged resources are automatically remediated. Which of the following best practices should be applied?

Hard
29

A cloud engineer receives alerts that a storage volume is reaching capacity. Which three immediate actions should the engineer consider? (Choose three.)

Easy
30

A cloud application returns HTTP 503 errors during high traffic. The application runs on VMs behind a load balancer. Which action is most likely to resolve the issue?

Easy
31

An automated snapshot of a cloud VM is failing with the error 'Quota exceeded for resource snapshots'. What is the most likely cause?

Medium
32

A KVM host has three VMs. The db-server VM is in a paused state. Which of the following is the most likely cause?

Medium
33

A global company runs a SaaS application in multiple cloud regions. They use DNS-based global load balancing to route users to the nearest region. Recently, users in Asia are experiencing high latency and timeouts. The administrator checks the health of the Asian region's resources and finds everything operational. Latency measurements from a monitoring tool show that traffic from Asian users is being routed to the European region. What should the administrator investigate first?

Hard
34

Refer to the exhibit. A cloud engineer is using AzCopy to transfer files to Azure Blob Storage. The copy fails with the above error. Which of the following is the most likely cause?

Hard
35

A company is experiencing high latency in their cloud-based database. The database is provisioned with SSD storage. Which THREE factors should the administrator investigate? (Choose three.)

Hard
36

A small business hosts a web application on a single cloud server. The server has 2 vCPUs and 4 GB RAM. Recently, the application crashes when the number of concurrent users exceeds 50. The administrator checks the system logs and finds out-of-memory (OOM) errors. What is the best course of action to resolve this issue without redesigning the application?

Easy
37

A cloud administrator is troubleshooting an application that is experiencing intermittent timeouts. The application runs on a cloud VM and connects to a cloud database. The administrator sees no errors in the application logs but notices high network latency during peak hours. Which of the following is the MOST likely cause?

Medium
38

A cloud architect is designing a highly available web application. Which THREE of the following components should be configured in at least two availability zones? (Choose THREE.)

Medium
39

The exhibit shows the health check status for targets in an application load balancer's target group. The target group has a health check on port 80. An administrator notices that one target is unhealthy on port 80 but healthy on port 443. What is the most likely cause?

Medium
40

A cloud administrator sees the output above when troubleshooting a virtual machine that is unresponsive. The VM is critical and must be restored quickly. What should the administrator do first?

Hard
41

A cloud administrator notices that a virtual machine is running but cannot be reached over the network. The administrator verifies that the VM is configured with the correct IP address and subnet mask. Which of the following is the MOST likely cause of this issue?

Easy
42

A cloud administrator notices that a virtual machine is consuming excessive CPU resources with no apparent workload. Which of the following should the administrator investigate FIRST to determine the cause?

Hard
43

A cloud engineer is troubleshooting an issue where an application running in a container on a Kubernetes cluster is unable to resolve DNS names. The cluster uses CoreDNS. The engineer checks the CoreDNS pod logs and sees no errors. Which of the following should the engineer check next?

Hard
44

A cloud engineer is troubleshooting a performance issue where a web server cluster experiences high latency during peak hours. The cluster uses an auto-scaling group behind a load balancer. Which THREE steps should the engineer take to identify the root cause?

Hard
45

A cloud administrator is troubleshooting why web-server-01 is not receiving traffic from an internet-facing load balancer. The load balancer is in the same VPC and subnet. According to the exhibit, what is the most likely reason?

Hard
46

A cloud administrator is configuring a Linux VM as a router. The iptables rules are shown. The administrator can SSH into the VM from the network but cannot forward traffic between interfaces. What is the most likely cause?

Easy
47

A cloud architect is designing a multi-tier application that must be resilient to the failure of an entire availability zone. Which of the following strategies BEST meets this requirement?

Medium
48

A company is migrating on-premises workloads to the cloud. They need to ensure high availability for a stateless web application across two availability zones. Which THREE components should be configured to meet this requirement?

Hard
49

An administrator deployed a new web application using an auto-scaling group. Users report that the application becomes slow after a few hours. The administrator examines the scaling policy and notices that the CPU utilization threshold is set to 80% for scale-out and 20% for scale-in. What is the most likely issue?

Hard
50

A company uses a multi-cloud strategy with workloads on AWS and Azure. An application running on an Amazon EC2 instance in a VPC uses an Azure SQL Database as its backend via a site-to-site VPN. Recently, users reported intermittent timeouts when accessing the application. The EC2 instance passes health checks, and the VPN tunnel status shows as 'UP' from both sides. The application logs show 'Cannot open server 'azuresql.database.windows.net' requested by the login. The login failed.' Which of the following is the MOST likely cause of the issue?

Easy
51

A cloud administrator is troubleshooting a failed backup job that was supposed to back up a database to a cloud storage bucket. The job fails with an access denied error. Which two likely causes should the administrator investigate? (Choose two.)

Medium
52

A cloud administrator is troubleshooting a connectivity issue between two VPCs in the same region. Which TWO actions should the administrator verify? (Choose two.)

Medium
53

A cloud user is unable to connect to a web server VM from the internet after a security group rule was modified. The VM is running and can be pinged from other VMs in the same subnet. What is the most likely cause?

Easy
54

A cloud administrator notices that a virtual machine is unresponsive. The VM is running on a hypervisor host that shows high CPU utilization. What should the administrator do first?

Easy
55

During a disaster recovery test, a cloud administrator discovers that the standby database in a different region is not synchronized with the primary. The primary database uses asynchronous replication. What is the MOST likely reason for the sync failure?

Medium
56

A cloud administrator is investigating why a virtual machine is running slowly. The administrator checks the hypervisor performance metrics. Which TWO of the following metrics indicate CPU contention? (Choose TWO.)

Easy
57

A cloud administrator is troubleshooting a performance issue where a web application experiences intermittent slowdowns. The application is deployed on a public cloud IaaS with auto-scaling. What should the administrator check first?

Easy
58

Refer to the exhibit. A cloud engineer is troubleshooting network connectivity to a server with IP 10.0.0.5. The server is on the same subnet. Based on the iptables rules shown, what is the most likely cause of the connectivity failure?

Medium
59

A cloud administrator is troubleshooting performance issues with a cloud object storage bucket that is used for storing large amounts of small files. The application reads and writes objects frequently. Which three actions could improve the performance? (Choose three.)

Hard
60

A virtual machine in a cloud environment is experiencing high disk I/O latency. The administrator checks the performance metrics and sees that the disk queue length is consistently above 100. What is the best immediate action?

Easy
61

A cloud administrator is troubleshooting a web application hosted on a cloud virtual machine (VM) that is experiencing intermittent high latency during peak traffic hours. The application is deployed on a single VM instance with 4 vCPUs and 8 GB RAM, running a Linux OS. The VM is connected to a virtual network with a public IP. The administrator has verified that the application code is optimized and there are no memory leaks. CPU utilization remains below 50% during peaks, but network outbound traffic shows periodic spikes up to 500 Mbps. The VM's network interface is configured with a 1 Gbps bandwidth cap. The administrator suspects that the issue is related to network throttling or packet loss. Which of the following actions should the administrator take to resolve the issue?

Hard
62

A cloud administrator receives an alert that a VM's disk usage is at 95%. The VM is running a critical database. Which TWO actions should the administrator take to resolve the issue while minimizing downtime?

Medium
63

Match each disaster recovery term to its definition.

Medium
64

A company is designing a multi-cloud disaster recovery solution. They need to ensure RPO of 15 minutes and RTO of 1 hour for critical workloads. Which of the following should be implemented?

Hard
65

The exhibit shows the output of the df command and an application error. What is the most likely cause of the error?

Easy
66

A cloud engineer is troubleshooting a VM that is experiencing high latency. The VM is hosted on a hypervisor with other VMs. Which TWO metrics should the engineer review to identify if resource contention is occurring?

Medium
67

A cloud administrator is troubleshooting a virtual machine that is experiencing high memory usage. The VM is running a web server. Which two metrics should the administrator monitor to determine if the VM needs additional memory? (Choose two.)

Easy
68

A cloud administrator is troubleshooting connectivity issues between two virtual networks in different regions. The virtual networks are peered, but instances cannot communicate. The administrator verifies that the peering status is 'Connected' and route tables appear correct. Which of the following should be checked next?

Medium
69

A cloud load balancer is not distributing traffic evenly to backend servers. All servers pass health checks. Which of the following is the most likely cause?

Medium
70

A cloud administrator runs a deployment script that creates multiple resources using Infrastructure as Code (IaC). The script fails with a "400 Bad Request" error when attempting to create a storage account. Which troubleshooting step should the administrator take first?

Easy
71

A cloud engineer is troubleshooting an issue where users cannot connect to a web application hosted on a cloud VM. The VM's security group allows HTTP (port 80) from 0.0.0.0/0, and the VM's OS firewall is disabled. The engineer can ping the VM's public IP from the internet. What is the most likely cause of the issue?

Medium
72

Which TWO are common causes of virtual machine performance degradation in a cloud environment?

Easy
73

A cloud engineer notices that an application is running slower than expected. Monitoring shows that the CPU utilization is consistently below 30%, but memory usage is at 95%. Which of the following is the most likely cause of the performance issue?

Easy
74

A cloud administrator is troubleshooting a virtual machine that is experiencing high CPU utilization during peak hours. The VM runs a web application and is hosted on a public cloud platform. Which TWO steps should the administrator take first to diagnose the issue?

Medium
75

A cloud technician is troubleshooting connectivity from a VM with IP 10.0.0.1 to another VM at 10.0.1.10 in a different subnet. The ping output shows 'Destination Host Unreachable'. Which of the following is the most likely cause?

Hard
76

A cloud administrator is troubleshooting a performance issue where users report slow access to a web application hosted in a public cloud. The application uses an auto-scaling group of web servers behind a load balancer. The administrator notices that the CPU utilization on the web servers is low, but the load balancer metrics show a high number of pending requests. What is the most likely cause?

Easy
77

A company is deploying a critical application in the cloud and needs to ensure that it can automatically recover from an intent—a failure of an entire cloud provider region. Which of the following architectures should be implemented?

Hard
78

After deploying a new application version, users get 503 errors. The application runs on Kubernetes in a private cloud. What is the most likely cause?

Hard
79

A hybrid cloud setup uses a site-to-site VPN between on-premises and a public cloud. Users report intermittent connectivity failures. Traceroutes show packets dropping after a specific hop. What is the most likely cause?

Hard
80

A cloud administrator is responsible for a multi-tier application hosted in a public cloud. The application consists of a web tier, application tier, and database tier. Recently, users have reported that the application is responding slowly during peak hours. The administrator checks the cloud monitoring dashboard and notices that the web tier instances are running at 90% CPU utilization, but the auto-scaling group has not triggered any scaling events. The scaling policy is set to scale out when average CPU exceeds 80% for 5 minutes. What should the administrator do to resolve this issue?

Easy
81

A cloud administrator is troubleshooting connectivity to a virtual machine with IP address 10.10.10.10 from another VM on the same subnet. The output of ping and traceroute commands is shown. What is the most likely cause of the connectivity issue?

Medium
82

Which TWO steps should an administrator take to troubleshoot a cloud VM that fails to boot?

Medium
83

A cloud engineer is troubleshooting a storage performance issue. The storage is backed by a SAN with a mix of SSD and HDD drives. Which of the following metrics would BEST indicate that the storage subsystem is the bottleneck?

Hard
84

A cloud orchestration template fails to deploy resources with the error 'Resource limit exceeded'. The administrator has enough quota for all services. What is the most likely cause?

Hard
85

A cloud administrator manages a web application that uses an auto scaling group (ASG) with a minimum of 2 and maximum of 10 instances. The CPU utilization for the ASG averages 40%. However, during peak hours, users experience intermittent timeouts. The administrator reviews the scaling policy, which is set to scale out when CPU exceeds 70% for 5 minutes. What is the most likely cause of the timeouts?

Medium
86

Refer to the exhibit. An administrator is unable to SSH into a cloud server with IP 10.0.1.10 from a remote location (outside the 10.0.0.0/16 network). What is the most likely cause?

Medium
87

An organization's hybrid cloud environment uses a VPN connection between on-premises and the cloud. Intermittent connectivity drops are reported during peak hours. The VPN logs show rekeying failures. Which configuration is most likely the cause?

Hard
88

A company uses a cloud provider's IAM service to manage access. An administrator creates a new IAM role for an application running on an EC2 instance to access an S3 bucket. The application is unable to read objects from the bucket, even though the role has an attached policy that allows s3:GetObject on the bucket. The administrator verifies that the instance is correctly associated with the role. What is the most likely cause?

Hard
89

A company's application is unable to connect to a managed cloud database. The database is deployed in a VPC with public accessibility disabled. The application runs on an EC2 instance in the same VPC. Which three troubleshooting steps should the administrator take? (Choose three.)

Medium
90

A company recently migrated an application to the cloud. The application uses a load balancer in front of multiple EC2 instances. After the migration, users report that they occasionally receive 'Connection refused' errors. The administrator checks the load balancer health check logs and finds that some instances are marked unhealthy intermittently. The application's health check endpoint returns HTTP 200 when tested manually from the admin's workstation. What is the most likely cause?

Medium
91

A cloud administrator is troubleshooting a performance issue where a web application is responding slowly. The application runs on virtual machines in a private cloud. The administrator has verified that CPU and memory utilization are within normal limits. Which TWO additional metrics should the administrator check to diagnose the issue?

Hard
92

The exhibit shows VPC flow log entries for an EC2 instance (eni-12345678). The administrator is troubleshooting a connectivity problem where an application on 10.0.1.5 occasionally cannot connect to a web server at 10.0.2.10 on port 80. What action should the administrator take?

Hard
93

A company uses a hybrid cloud model with an AWS Direct Connect connection to its on-premises network. Users report intermittent connectivity to cloud resources. A network engineer finds packet loss on the Direct Connect virtual interface. Which of the following should be checked FIRST to resolve the issue?

Hard
94

An organization has a site-to-site VPN connection between its on-premises network and a cloud VPC. Users report intermittent connectivity to applications hosted in the cloud. The administrator checks the VPN tunnel status and sees it is up. However, ping tests from on-premises to a cloud instance fail at random times. Which factor should the administrator investigate first?

Medium
95

A company hosts a critical application on a single virtual machine in a public cloud. The virtual machine has been running without issues for months. Recently, the application became unresponsive, and users report a '500 Internal Server Error'. The cloud administrator checks the virtual machine's status and finds it is 'Running'. The administrator can successfully ping the virtual machine's public IP address. The administrator then attempts to SSH into the virtual machine but receives 'Connection timed out'. The virtual machine's security group allows SSH (port 22) from the administrator's IP address. The operating system firewall is enabled and configured to allow SSH. What should the administrator do next to troubleshoot the issue?

Easy
96

A cloud administrator cannot deploy a new VM from a custom image. The deployment fails with an error stating 'Incompatible hypervisor version'. What is the most likely cause?

Easy
97

An organization is migrating workloads to the cloud and after migration, users complain about slow application response times. The administrator reviews the cloud provider's dashboard and sees no resource bottlenecks. Which three factors could still cause poor performance? (Choose three.)

Hard

Frequently asked questions

What does the Troubleshooting domain cover on the CV0-004 exam?
Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.
How many questions are in this domain?
This page lists all 97 Troubleshooting questions in the CV0-004 question bank. The actual exam draws from this domain proportionally to its weighting in the official exam blueprint.
What is the best way to practise this domain?
Start with a short focused session (10 questions) to identify gaps, then work through explanations. Repeat with a longer session once the weak areas feel solid.
Can I practise only Troubleshooting questions?
Yes — the session launcher on this page filters questions to this domain only. Choose any session length for inline explanations and scoring.
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