Software Troubleshooting

A user reports that after installing a new printer driver on a Windows 10 computer, the system blue screens whenever they attempt to print. The computer boots normally but crashes during the print job. Which of the following should the technician do FIRST to resolve the issue?

A user's Windows 10 computer displays the error 'Invalid system disk' after a power outage. The computer previously booted normally. Which of the following is the MOST likely cause of this error?

A technician updates the graphics driver on a Windows 10 workstation. After restarting, the computer boots to a black screen with only a mouse cursor. The technician is able to boot into Safe Mode by pressing F8 during startup (assuming legacy boot). Which of the following should the technician do FIRST to resolve the issue?

A user reports that a critical application crashes every time they attempt to save a file to a network drive. The application works fine when saving locally. The network drive is accessible and other users can save files to it without issues. Which of the following steps should the technician take FIRST?

A user reports that Microsoft Word 2019 crashes every time they attempt to open a specific .docx file. Other Word documents open without issue. The technician has already booted Word in Safe Mode and the crash still occurs when opening this file. Which of the following should the technician do NEXT to resolve the issue?

A user reports that a Windows 10 application frequently crashes with an error indicating that a required DLL file is missing. The technician has verified that the application worked previously. Which of the following should the technician do FIRST?

A technician is troubleshooting a Windows 10 workstation that freezes intermittently. The technician has already updated drivers and run hardware diagnostics with no issues. The event logs show multiple occurrences of Event ID 1000 with application crashes. Which of the following tools should the technician use to get more detailed information about the crashing application?

A technician is troubleshooting a user's Windows 10 workstation where a legacy business application fails to launch. The application was working yesterday, but after a recent Windows Update was installed automatically overnight, the application now displays an error indicating it is not compatible. The technician has already rolled back the update, but the application still will not launch. Which of the following should the technician try NEXT to resolve the issue?

A Windows 10 workstation repeatedly blue screens with the error DRIVER_IRQL_NOT_LESS_OR_EQUAL. The technician suspects a faulty driver. Which tool should be used to prevent the problematic driver from loading during the next boot so that the technician can safely uninstall or update it?

A user reports that a Windows 10 application crashes immediately on launch with the error 'The application was unable to start correctly (0xc000007b)'. The technician has verified that the system meets the application's minimum requirements and has run sfc /scannow, which found no issues. Which of the following is the MOST likely cause of this error?

A user reports that their Windows 10 workstation displays a blue screen error containing the text 'PAGE_FAULT_IN_NONPAGED_AREA' after upgrading the RAM from 8GB to 16GB. The technician has already verified that the new RAM modules are compatible and seated correctly. Which of the following should the technician do NEXT to resolve the issue?

After installing a new printer driver on a Windows 10 workstation, a user reports that all print jobs produce garbled text. The technician suspects the new driver is incompatible. Which built-in Windows tool should the technician use to revert to the previous driver without uninstalling the printer?

After a recent Windows Update, a user's legacy application crashes immediately upon launch with the error 'The application was unable to start correctly (0xc0000005).' The technician has run System File Checker (sfc /scannow) and Deployment Imaging Service and Management (DISM) without finding any issues. Which of the following should the technician check NEXT to resolve the problem?

A user reports that after installing a new third-party antivirus suite, their Windows 10 computer can no longer connect to the internet. Other computers on the same network are working fine. The technician confirms that the antivirus software is active and has its own firewall component. Which of the following should the technician do FIRST to restore internet connectivity?

A user reports that Microsoft Edge displays 'This page is having a problem loading' for all websites. Other users on the same network can browse without issues. The technician has already cleared the browser cache and reset Edge settings to default. Which of the following should the technician try NEXT?

After a Windows 10 update, a user reports that a legacy business application displays the error 'This app can't run on your PC' when launched. The technician has already run System File Checker (sfc) and DISM without issues. Which of the following should the technician try FIRST to resolve the compatibility issue?

A user reports that after installing a new video editing application, their Windows 10 computer crashes with a blue screen shortly after boot. The technician can boot the system into Safe Mode without issues. Which tool should the technician use FIRST to help isolate the problematic driver or service?

A technician upgrades a Windows 10 workstation's RAM from 8 GB to 16 GB. After the upgrade, the system boots but applications frequently crash with errors such as 'The instruction at 0x... referenced memory at 0x... The memory could not be read.' The technician has verified that the new RAM is compatible and has reseated the modules. Which of the following should the technician try NEXT?

A user reports that after upgrading from Windows 10 20H2 to Windows 10 22H2, a legacy application displays the error 'This app can't run on your PC' when launched. The technician has already run System File Checker (SFC) and DISM without finding any issues. Which of the following should the technician try FIRST to resolve the compatibility issue?

A user reports that after installing a new third-party firewall suite, their Windows 10 workstation can no longer connect to the internet. Other computers on the same network are working fine. The technician confirms the third-party firewall is active and has its own filtering. Which of the following should the technician do FIRST to restore internet connectivity?

A technician is upgrading Windows 10 from version 20H2 to 22H2 on a user's workstation. The upgrade fails repeatedly with error code 0x80070002. The technician has verified that the system meets hardware requirements, ran System File Checker and DISM without finding corruption, and has ample disk space. Which of the following is the most likely cause of the failure?

A user reports that after installing a new graphics card driver, their Windows 10 workstation crashes with a blue screen error IRQL_NOT_LESS_OR_EQUAL shortly after booting. The technician can boot into Safe Mode without issues. Which built-in tool should the technician use to help isolate the problematic driver?

A technician is troubleshooting a Windows 10 workstation that crashes with a blue screen error (0x0000003B) after running a specific graphics-intensive application. The technician has already updated the graphics driver, verified system files with SFC, and checked for overheating. The crashes continue. Which built-in tool should the technician use to analyze the crash dumps and identify the faulty component?

A user reports that they can access the internet and ping external IP addresses (e.g., 8.8.8.8) successfully, but web pages do not load in the browser. The technician checks the browser's proxy settings and finds they are configured to use a specific IP address and port. Other browsers on the same workstation exhibit the same behavior. Which of the following is the MOST likely cause of the issue?

A technician is troubleshooting a Windows 10 workstation that continues to exhibit malware symptoms—pop-ups, slow performance, and redirected web searches—even after a full antivirus scan removed several threats. The technician suspects a rootkit. Which of the following should the technician perform NEXT to address this specific type of malware?

A technician is troubleshooting a Windows 10 workstation that displays a 'You need to format the disk in drive D: before you can use it' error when trying to access an external USB hard drive. The drive contains important project files. The technician has verified the drive appears in Disk Management but the file system shows as RAW. Which tool should the technician use FIRST to attempt to recover the data without formatting?

A user reports that after a Windows Update, their Windows 10 workstation no longer connects to the internet. The technician runs ipconfig and sees an IP address of 169.254.x.x. Other devices on the network are working fine. Which step should the technician take FIRST?

A user reports that after connecting a new printer, some documents print correctly while others print as garbled text. The technician checks the printer properties and sees the driver is listed as 'Generic / Text Only'. Which of the following should the technician do to resolve the issue?

A user reports that after a recent Windows Update, a business application crashes on startup. The technician has already run System File Checker (SFC) and DISM tools, which found no corruption. Which of the following tools should the technician use NEXT to help identify the cause of the crash?

A technician is troubleshooting a Windows 10 workstation where a specific application freezes intermittently. The technician has already run a full antivirus scan and updated the application to the latest version. The issue only occurs when the workstation is running on battery power. Which Windows power setting should the technician adjust to resolve the issue?

A user reports that their Windows 10 workstation is running slowly and displaying pop-up ads frequently. The technician runs a full antivirus scan, which removes several adware programs, but the symptoms persist. The technician also checks the browser extensions and removes suspicious ones. The pop-ups continue. Which step should the technician perform NEXT?

A user reports that a critical legacy application that was developed for Windows 7 no longer functions correctly after upgrading the workstation to Windows 10. The application displays an error about incompatible settings. Which built-in Windows tool should the technician use FIRST to attempt to resolve this issue?

A user reports that after a Windows Update, a line-of-business application crashes on startup. The technician has verified that the application was working before the update and that no other changes were made. Which built-in Windows tool should the technician use to identify the specific error or fault causing the crash?

A user reports that a critical business application crashes immediately after launch on Windows 10. The technician has already run System File Checker (SFC) and DISM, both of which reported no corruption. The application was working before a recent Windows Update. Which tool should the technician use NEXT to identify the cause of the crash?

A user reports that their Windows 10 workstation freezes intermittently. The technician suspects a third-party service is causing the issue. The technician wants to start the computer with only Microsoft services and drivers to isolate the problem. Which built-in tool should the technician use to perform this action?

A user reports that a specific application crashes frequently on their Windows 10 workstation. The technician wants to see a history of application crashes and identify any common faulting modules. Which built-in Windows tool should the technician use?

A technician is troubleshooting a Windows 10 workstation where a user reports that a specific application displays an error: 'The application was unable to start correctly (0xc000007b).' The technician has already reinstalled the application and run SFC and DISM with no issues. Which step should the technician take NEXT?

A user's Windows 10 computer was infected with a virus that prevented the antivirus software from running. The technician booted into Safe Mode, ran a full antivirus scan, and successfully removed the virus. However, the user continues to see pop-up advertisements. Which of the following should the technician do NEXT?

A user reports that a line-of-business application on Windows 10 crashes immediately after launch. The technician has already run System File Checker (SFC) and DISM, which found no corruption. The application was working correctly before a recent Windows Update. Which built-in tool should the technician use NEXT to identify the cause of the crash?

A user reports that a custom line-of-business application in Windows 10 fails to start with an error stating 'The program can't start because a DLL is missing.' The technician has already run System File Checker (SFC) and DISM restores health, both reporting no corruption. The technician also reinstalled the application. Which built-in Windows tool should the technician use NEXT to check for missing dependencies such as Visual C++ redistributables?

A user reports that a critical line-of-business application fails to start with the error 'The application was unable to start correctly (0xc0000005).' The technician has already run System File Checker (SFC) and DISM, both reporting no corruption, and has reinstalled the application. The application was working before a recent Windows Update. Which built-in Windows tool or setting should the technician examine NEXT?

A technician is troubleshooting a Windows 10 workstation that is running extremely slowly. Upon opening Task Manager, the technician notices a process named 'wscript.exe' consuming 99% CPU. The process path is 'C:\Users\Public\Documents\script.vbs'. The technician suspects malware. Which of the following actions should the technician take FIRST to address the issue?

A technician installed a new video driver on a Windows 10 workstation. After rebooting, the workstation displays a blue screen error with the message 'VIDEO_TDR_FAILURE' and will not start normally. The technician can boot into Safe Mode. Which built-in Windows tool should the technician use to verify if the new driver is causing the issue?

A user reports that a Windows 10 application crashes immediately after launch with the error '0xc0000005 (Access Violation)'. The technician has already run System File Checker (SFC) and DISM, both reporting no corruption, and reinstalled the application. The technician also updated the video driver, but the issue persists. The technician now suspects a hardware problem, specifically faulty RAM. Which built-in Windows tool should the technician use to test the system memory?

A user reports that a legacy application designed for Windows 7 does not run correctly on a Windows 10 workstation. The application installs but fails to launch. Which built-in Windows tool should the technician use FIRST to attempt to resolve this issue?

A user reports that after installing a third-party antivirus suite, their web browser cannot connect to the internet. Other network-dependent applications such as email clients work correctly. The technician has confirmed that the network adapter is configured correctly and other devices on the same network can access the internet. Which built-in Windows tool should the technician use FIRST to investigate whether the antivirus software has created firewall rules that are blocking the browser?

A technician reinstalled a legacy line-of-business application on a Windows 10 Pro workstation, but the application still fails to start with an error stating that a specific ActiveX control (.ocx file) is missing or not registered. The technician has confirmed that the .ocx file exists in the C:\Windows\SysWOW64 folder. Which command should the technician run from an elevated command prompt to register this component?

A user reports that a Windows 10 Pro workstation crashes with a blue screen error 'MEMORY_MANAGEMENT' shortly after logging in. The technician has already run System File Checker (SFC) and DISM, both reporting no corruption, and has updated all drivers. The technician now suspects faulty RAM. Which built-in Windows tool should the technician use to check for memory problems?

A user reports that a legacy application designed for Windows 7 does not run correctly on a Windows 10 Pro workstation. The application installs successfully but fails to launch or displays errors. Which built-in Windows tool should the technician use FIRST to attempt to resolve the issue?

A user reports that Microsoft Word crashes immediately when trying to open a specific document. The document was created on another computer and is critical. The technician has already repaired the Office installation and installed all updates. Which should the technician try NEXT to open the document?

A technician is troubleshooting a Windows 10 application that crashes with the error '0xc000007b'. The application is a 32-bit application running on a 64-bit system. The technician has already reinstalled the application and run System File Checker (SFC), which found no errors. Which should the technician check NEXT?

A user reports that a 32-bit application on a 64-bit Windows 10 Pro workstation crashes immediately with error code 0xc000007b. The technician has already reinstalled the application and run System File Checker (SFC), which found no integrity violations. Which action should the technician take NEXT?

A user reports that a Windows 10 application crashes at startup with the error 'The program can't start because MSVCR120.dll is missing from your computer.' The technician has already reinstalled the application, but the error persists. Which of the following is the MOST likely cause?

A technician is troubleshooting a Windows 10 workstation that fails to install a cumulative update with error 0x800f081f. The technician has already run DISM /RestoreHealth and SFC /Scannow, both reporting no corruption. Which built-in tool or procedure should the technician try NEXT?

A user reports that a 32-bit application on a 64-bit Windows 10 Pro workstation crashes on startup with the error 'The program can't start because MSVCR120.dll is missing from your computer.' The technician has already reinstalled the application and run System File Checker (SFC), which found no integrity violations. Which action should the technician take NEXT?

A technician is troubleshooting a Windows 10 application that fails to launch with error 'Unable to initialize the application. The required service 'AppHostSvc' is not running.' The technician checks Services.msc and finds the service is set to Manual. What command-line tool should the technician use to set the service to start automatically?

A user reports that a legacy business application designed for Windows 7 fails to install on a Windows 10 Pro workstation. The installation process stops with the error 'MSI file is corrupt or incomplete.' The technician has verified the installation media is not damaged and has run the installer as Administrator. Which step should the technician take NEXT?

A user reports that a critical line-of-business application crashes intermittently with an exception code 0xc0000005 (Access Violation) in the Event Viewer. The technician has already updated all drivers, installed Windows updates, and ran System File Checker (SFC), which found no corruption. Which step should the technician take NEXT to resolve the issue?

A user reports that a custom database application on Windows 10 displays an error 'Cannot connect to database. Error: 0x80004005 Unspecified error' every time they try to run a complex report. Other users on the same network can run the report successfully. The technician has verified the application's firewall rules are correct and reinstalled the application. Which step should the technician take NEXT?

A user reports that a Windows 10 application crashes immediately on startup with error code 0xc0000142. The technician has already run System File Checker (SFC) and Deployment Image Servicing and Management (DISM), both reporting no corruption. The application was working before a recent Windows Update was installed. Which should the technician try NEXT?

A user reports that a third-party application crashes immediately with the error: 'The code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem.' The technician has already reinstalled the application and run System File Checker (SFC) and Deployment Image Servicing and Management (DISM), both reporting no corruption. Which of the following should the technician do NEXT?

A user reports that their web browser is repeatedly opening pop-up advertisements on every website visited. The technician has run a full antivirus scan which found no threats. Which of the following should the technician try NEXT?

A user reports that a line-of-business application crashes on startup with the error: 'Unable to find a version of the runtime to run this application.' The technician has verified that the latest .NET Framework version is installed. Which step should the technician take NEXT to resolve the issue?

A technician is attempting to install a legacy Windows 7 application on a Windows 10 Pro workstation. The installer fails with the error 'Error 1935. An error occurred during the installation of assembly component.' The technician has already run System File Checker (SFC) and Deployment Image Servicing and Management (DISM), both reporting no corruption. Which step should the technician take NEXT?

A user reports that a legacy line-of-business application stops responding shortly after launch on a Windows 10 Pro workstation. The application worked fine on the previous Windows 7 machine. Which built-in Windows feature should the technician use to mitigate this issue?

A user reports that their Windows 10 workstation is running very slowly, especially when opening applications. The technician opens Task Manager and notices that the disk usage is consistently at 100%. Which built-in Windows tool should the technician use to diagnose the cause of high disk usage?

A user reports that a specific USB printer is not recognized when plugged into a Windows 10 workstation. Device Manager shows an exclamation mark next to the printer driver with error code 28 (driver not installed). The technician has already downloaded the latest driver from the manufacturer's website and attempted to install it, but the installation fails with 'This driver is not intended for this platform' error. Which of the following should the technician do NEXT to resolve the issue?

A user reports that a custom line-of-business application fails to start on Windows 10 with the error: 'Cannot find '{0E59C9AF-9F0C-4A3A-A9E7-7F4CFF7C3F2D}'. The application attempted to load a component that is not available.' The technician confirms the application installation is complete and no files are missing. The application worked on the previous Windows 7 machine. What is the MOST likely cause of this error?

A technician is troubleshooting a Windows 10 workstation that fails to boot, displaying the error 'Bootmgr is missing'. The technician has booted from a Windows 10 installation USB and selected 'Repair your computer'. Which tool should the technician use to repair the boot manager?

A user reports that a Windows 10 application crashes with the error 'The application was unable to start correctly (0xc000007b).' The technician has already run System File Checker (SFC) and Deployment Image Servicing and Management (DISM), both reporting no corruption. The application is a 32-bit game that uses DirectX. Which of the following should the technician do NEXT?

A user reports that a legacy application fails to install on Windows 10 with the error 'Installer encountered an error: 1603'. The technician has already verified that the user has local administrator privileges and that the installation media is not damaged. Which of the following should the technician do NEXT?

A user reports that a Windows 10 application crashes with the error '0xc0000005 (Access Violation)'. The technician has already updated the application and graphics drivers. Which built-in Windows tool should the technician use to test the system memory for faults?

A user reports that a 32-bit application crashes on a Windows 10 64-bit workstation with the error 'The application was unable to start correctly (0xc000007b).' The technician has already reinstalled the application and run SFC and DISM with no issues found. Which component should the technician check or reinstall NEXT?

A user reports that a custom line-of-business application fails to launch on Windows 10 Pro with the error 'This application could not be started. Application Error: 0xc0000142'. The application worked correctly on Windows 7. The technician has verified the application is compatible with Windows 10 per the vendor, and has run System File Checker (SFC) and Deployment Image Servicing and Management (DISM) with no issues found. The application requires administrative privileges and is already configured to 'Run as administrator' in the compatibility settings. Which of the following should the technician do NEXT?

A user reports that a recently installed application crashes immediately after launch on a Windows 10 Pro workstation. The technician has verified the system meets the application's requirements and has reinstalled the application. Which built-in Windows tool should the technician use to view detailed error logs and identify the cause of the crash?

A user reports that a legacy 32-bit application crashes on a Windows 10 64-bit workstation with the error '0xc0000005 (Access Violation)'. The technician has already updated the application to the latest version, installed all Windows updates, and tested the system memory with Windows Memory Diagnostic (no errors). Which of the following should the technician do NEXT to troubleshoot the issue?

A user reports that a 64-bit application fails to launch on Windows 10 Pro with the error: 'The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.' The technician has already reinstalled the application and verified that all required Visual C++ Redistributable packages are installed. Which step should the technician take NEXT to identify the specific cause of the error?

A user reports that a specific application freezes periodically on their Windows 10 workstation. The technician has already updated the video driver and performed a malware scan with no issues found. The technician needs to identify which system resource (CPU, memory, disk, or network) is being overutilized when the freeze occurs. Which built-in tool should the technician use to monitor resource usage over time?

A user reports that a 64-bit application on Windows 10 Pro crashes immediately with the error '0xc000007b'. The technician has already run System File Checker (SFC) and Deployment Image Servicing and Management (DISM) with no issues found, and has reinstalled the application multiple times. The error started after a recent Windows Update. Which of the following should the technician do NEXT to resolve the issue?

A user reports that a Windows 10 Pro application crashes when attempting to save a file, displaying the error: '0x8007007B: The filename, directory name, or volume label syntax is incorrect.' The technician has verified that the file path is valid and that the user has write permissions to the destination folder. Which built-in Windows tool should the technician use FIRST to check for file system corruption?

A user reports that when trying to install an add-in for Microsoft Office on a Windows 10 Pro workstation, they receive the error: 'There is a problem with the Windows Installer package. A program required for this install to complete could not be run.' The technician has verified that the add-in is compatible with the installed Office version and that the user has local administrator rights. Which of the following should the technician do NEXT to resolve the issue?

A user reports that a specific application crashes on Windows 10 with error '0xc0000005 (Access Violation)'. The technician has already updated the application and graphics drivers, tested memory with Windows Memory Diagnostic, and performed a clean boot to isolate software conflicts. The error still occurs. Which of the following should the technician do NEXT?

A user reports that a 64-bit application on Windows 10 Pro fails to launch with the error 'The application was unable to start correctly (0xc000007b).' The technician has already reinstalled the application and verified all Windows updates are current. Which built-in tool should the technician use NEXT to check for possible file corruption?

A technician is troubleshooting a Windows 10 workstation that displays a blue screen error 'SYSTEM_SERVICE_EXCEPTION' when launching a graphics-intensive application. The video driver and Windows updates are current, and memory diagnostics show no errors. Which built-in Windows tool should the technician use to view recent system crashes and identify the error code associated with the driver?

A user reports that when they try to launch a specific application on Windows 10, they receive the error 'This application has been blocked by your system administrator'. The technician verifies that the user has local administrator rights and the application is installed in the default location. Which configuration should the technician check to resolve this issue?

A user reports that a USB printer stopped working immediately after a Windows 10 update. The technician checks Device Manager and sees a yellow exclamation mark on the printer driver. The printer and cable are confirmed to be functional. What should the technician do FIRST?

A technician is troubleshooting a Windows 10 workstation that crashes with a blue screen error: IRQL_NOT_LESS_OR_EQUAL. The technician has updated all drivers and Windows, run memory diagnostics (no errors), and performed a clean boot. The crashes occur randomly but are more frequent when the system is performing heavy disk I/O operations. Which component should the technician suspect and test NEXT?

A user reports that a 64-bit application on Windows 10 Pro crashes immediately upon launch with the error '0xc000007b'. The technician has already reinstalled the application, verified that all required Visual C++ Redistributable packages are present, and run System File Checker (SFC) and DISM with no issues. What should the technician do NEXT?

A technician is troubleshooting a Windows 10 application that crashes with error '0x80004005 - Unspecified error'. The technician has already reinstalled the application and updated Windows. Which tool should the technician use to check for system file corruption?

A user reports that a 64-bit application on Windows 10 Pro crashes immediately upon launch with the error '0x80004005 - Unspecified error'. The technician has already reinstalled the application and verified that all Windows updates are current. Which built-in tool should the technician use NEXT to check for system file corruption?

A user reports that their USB printer stopped working immediately after a Windows 10 update. The technician checks Device Manager and sees a yellow exclamation mark on the printer driver. The printer and USB cable are confirmed to be functional on another computer. What should the technician do FIRST?

A technician is troubleshooting a Windows 10 workstation that blue screens with various stop codes. The crashes occur randomly, often under heavy load. The technician has updated all drivers, run a memory test (Memtest86+) with no errors, and checked disk health with CHKDSK. The system crashes again. Which tool should the technician use to analyze the root cause of the crashes?

A user reports that a 32-bit application on Windows 10 Pro fails to launch, and the error message states that 'MSVCR120.dll is missing'. The technician has verified the application is compatible with Windows 10. Which action should the technician take FIRST to resolve this issue?

A user reports that a Windows 10 application crashes immediately with the error 'The application was unable to start correctly (0xc0000142)'. The technician has already reinstalled the application, updated Windows, and run System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) with no issues. Which of the following should the technician do NEXT?

A user on Windows 10 reports that a 64-bit application crashes immediately after launch with the error 'The procedure entry point could not be located in the dynamic link library'. The technician has already reinstalled the application and run System File Checker (SFC) with no issues. Which of the following should the technician do NEXT?

A user reports that a line-of-business application on Windows 10 Pro crashes immediately after launch with error code 0xc0000005 (Access Violation). The technician has already reinstalled the application, applied all Windows updates, and run both System File Checker (SFC) and the Deployment Imaging Service and Management Tool (DISM) with no issues found. Which of the following should the technician do NEXT to troubleshoot the crash?

A user reports that a 64-bit business application on Windows 10 Pro crashes immediately after launch with error code 0xc000007b. The technician has already reinstalled the application, verified that all Windows updates are current, and ran System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) with no issues found. All required Visual C++ Redistributable packages are present. Which of the following should the technician do NEXT to identify the root cause?

A user reports that a 64-bit business application on Windows 10 Pro crashes immediately after launch with error code 0xc0000005 (Access Violation). The technician has already reinstalled the application, applied all Windows updates, and run both System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) with no issues found. Which of the following should the technician do NEXT to troubleshoot the crash?

A technician is trying to run a legacy 16-bit accounting application on a 64-bit version of Windows 10 Pro. The application fails to start with a 'This app can't run on your PC' error. The application is critical and there is no 64-bit version available. Which of the following is the BEST solution to allow this application to run?

A technician is troubleshooting a Windows 10 workstation that blue screens with various stop codes. The technician suspects a device driver is causing the crashes but cannot identify which one. The crashes are intermittent. Which built-in tool should the technician enable to force the system to crash and create a dump file when a specific driver misbehaves, allowing the technician to identify the faulty driver?

A user reports that their Windows 10 workstation's screen intermittently goes black for a few seconds and then recovers. The event log shows 'Display driver stopped responding and has recovered.' Which component is most likely causing this issue?

A technician is troubleshooting a Windows 10 system that fails to boot with the error: 'STATUS_BAD_IMAGE_INFO'. The technician suspects the Boot Configuration Data (BCD) store is corrupted. The technician booted into the Windows Recovery Environment (WinRE). Which command should the technician use to rebuild the BCD store?

A user reports that their Windows 10 workstation gets stuck at a blue screen with the error 'INACCESSIBLE_BOOT_DEVICE' after a power outage. The technician suspects file system corruption. Which command should the technician run from the Windows Recovery Environment to attempt to repair the file system?

A user reports that a legacy 32-bit application designed for Windows XP fails to launch on a Windows 10 Pro workstation with the error 'This app can't run on your PC.' The technician has verified the application is 32-bit and has no 64-bit version available. Which of the following is the BEST built-in method to allow this application to run?

A user reports that their Windows 10 workstation's screen flickers occasionally when watching videos. The technician updates the display driver to the latest version, but the problem persists. Which built-in Windows tool should the technician use to review a history of application and driver failures to help identify the cause?

A technician is troubleshooting a Windows 10 workstation that randomly reboots with a blue screen error: 0x0000001A (MEMORY_MANAGEMENT). The technician runs the Windows Memory Diagnostic tool, which passes without errors. All device drivers and the system BIOS have been updated to the latest versions. Which of the following should the technician do NEXT to identify the root cause?

A technician is troubleshooting a Windows 10 Pro workstation that crashes intermittently when running a specific business application. The technician has already reinstalled the application, updated all device drivers, run System File Checker (SFC) and DISM with no issues, and checked Event Viewer for errors. The application crashes without any error message. Which two built-in tools should the technician use NEXT to help identify the root cause? (Choose two.)

A technician is troubleshooting a Windows 10 Pro workstation that crashes intermittently with a blue screen error. The technician has updated all drivers, run antivirus scans, and checked Event Viewer, but cannot identify the root cause. Which TWO built-in tools should the technician use to gather information about the crashes and system stability? (Choose two.)

A user reports that their Windows 10 workstation began experiencing intermittent blue screen errors with the stop code IRQL_NOT_LESS_OR_EQUAL after a technician updated the network adapter driver. The technician needs to revert to the previous driver version. Which built-in tool should the technician use to roll back the driver?

A technician is troubleshooting a Windows 10 workstation that is experiencing slow performance and high disk usage (100% active time for long periods). In Task Manager, the 'System' process is shown to be using a high amount of disk I/O. Which built-in tool should the technician use to identify which specific files the System process is accessing?

A Windows 10 workstation crashes intermittently with a blue screen error SYSTEM_SERVICE_EXCEPTION. The crashes often occur when using a specific third-party application. The technician has updated the application, run System File Checker and DISM with no issues. Which built-in tool should the technician use to analyze the memory dump files generated by the crashes?

A user reports that after installing a Windows 10 cumulative update last night, their workstation now displays a black screen for several minutes before the login screen appears. All other system functions seem normal once logged in. The technician suspects the update caused a driver conflict. Which built-in tool should the technician use to remove the problematic update without affecting other system settings?

A user reports that a critical line-of-business application displays an 'application failed to initialize' error immediately after launching. The application worked correctly before a recent Windows 10 cumulative update was installed. The technician has run System File Checker (SFC) and DISM, both reporting no integrity violations. Which of the following should the technician do NEXT to resolve the issue?

A technician upgraded a Windows 10 workstation from 8GB to 16GB of RAM by installing two new matching DIMMs. After the upgrade, the workstation crashes intermittently with a stop code 'MEMORY_MANAGEMENT' (0x0000001A). The technician has run Windows Memory Diagnostic, which passed without errors, and the BIOS correctly reports 16GB of RAM. All other drivers and the OS are up to date. Which of the following should the technician do NEXT?

A user reports that after installing a Windows Update last night, their Windows 10 workstation fails to boot and displays a blue screen with the error 'INACCESSIBLE_BOOT_DEVICE'. The technician has verified that the hard drive is detected in BIOS and that the SATA mode has not been changed. Which of the following is the MOST likely cause of this issue?

A user reports that their Windows 10 workstation is running slowly. The technician opens Task Manager and notices that CPU usage is consistently at 90-100%, with multiple instances of the 'svchost.exe' process consuming the most CPU. Which built-in tool should the technician use to identify the specific services responsible for the high CPU usage?

A Windows 10 workstation boots to a black screen with only a mouse cursor visible. The technician can boot into Safe Mode without issues. Which built-in tool should the technician use to systematically identify the cause of the black screen?

A user reports that a line-of-business application crashes immediately after launch with an 'Access Violation' error. The technician has reinstalled the application, run antivirus scans, and checked Event Viewer. The error log points to a corrupted user profile. Which built-in tool should the technician use to create a new user profile for the user?

A technician upgraded a Windows 10 workstation from 8 GB to 16 GB of RAM by installing two new matching DIMMs. After the upgrade, the workstation crashes intermittently with stop code MEMORY_MANAGEMENT (0x0000001A). The technician has reseated the RAM, updated the BIOS, and run Windows Memory Diagnostic, which passed without errors. What should the technician do NEXT?

A technician installed a Windows 10 cumulative update. After reboot, the system displays 'Configuring Windows updates' and has been stuck at 30% for over three hours. The technician suspects the update process has hung. Which of the following steps should the technician attempt FIRST to safely recover the system?

A user reports that a 64-bit line-of-business application crashes immediately upon launch with error code '0xc000007b' on a Windows 10 Pro workstation. The technician has already reinstalled the application, run System File Checker (SFC) and DISM with no issues, and updated all device drivers. Which of the following should the technician do NEXT to resolve the issue?

A user reports that a legacy line-of-business application on a Windows 10 workstation displays 'Runtime error 429: ActiveX component can't create object' upon launch. The technician has already reinstalled the application and confirmed it works on other workstations. Which of the following should the technician do NEXT?

A Windows 10 workstation crashes with a blue screen error 'SYSTEM_SERVICE_EXCEPTION' every time a specific USB printer is connected. The technician has already updated the printer driver to the latest version from the manufacturer's website. Which of the following should the technician do NEXT to troubleshoot this issue?

A technician replaced a failed SATA hard drive in a Windows 10 desktop with a new SSD. After cloning the old drive to the new SSD, the computer fails to boot with the error 'Boot Device Not Found'. The technician checks BIOS settings and notices that the SATA controller mode is set to IDE. The old drive was configured as AHCI. Which of the following is the MOST likely cause of the boot failure, and what is the correct fix?

A user reports that a line-of-business application crashes on startup with error 'The application was unable to start correctly (0xc0000142)'. The technician has verified that the application works on other workstations and has reinstalled it. The technician also ran SFC and DISM with no errors. Which of the following should the technician do NEXT?

A technician is unable to establish a Remote Desktop Connection to a Windows 10 workstation on the same local network. The firewall is enabled on both systems. What is the most likely cause of the failure?

A Windows 10 workstation displays 'Bootmgr is missing' upon startup. Which of the following is the most likely cause of this error?

A user reports that a custom business application crashes when opening large files but works fine with small files. The technician checks Event Viewer and finds an error related to insufficient virtual memory. What should the technician do first?

A Windows 10 workstation experiences frequent Blue Screen of Death (BSOD) errors with the stop code MEMORY_MANAGEMENT. Which hardware component is most likely the cause?

A user reports that a USB printer stopped working after upgrading their computer from Windows 10 to Windows 11. The printer is listed as compatible with Windows 11. What is the most likely cause?

A user reports that a Windows 10 computer crashes with a blue screen every time they connect an external USB hard drive. The drive works fine on other computers. Which of the following is the most likely cause?

A user runs a 32-bit legacy application on a 64-bit Windows 10 workstation with 16 GB of RAM. The application frequently crashes with an 'Out of memory' error even when the system shows plenty of free RAM. Which of the following is the most likely cause?

A user reports that their Windows 10 computer is very slow to boot up and has a lot of programs launching automatically. A technician opens Task Manager and sees numerous startup applications enabled. Which of the following should the technician do first to address the boot performance issue?

A user reports that a specific PDF file will not open in Adobe Acrobat Reader. When double-clicking the file, nothing happens. Other PDF files on the same computer open successfully. What is the most likely cause?

A technician is troubleshooting a Windows 10 computer that experiences brief system freezes lasting several seconds, occurring multiple times per hour. Performance Monitor shows that disk usage spikes to 100% during the freezes. The technician has already run a full antivirus scan with no threats found. What should the technician do NEXT?

A user reports that a Windows 10 application crashes immediately after launch with the error: 'Application failed to initialize properly (0xc0000135)'. Event Viewer shows a .NET Framework error. The application worked previously. Which of the following is the MOST likely cause?

A Windows 10 workstation fails to install a critical security update. The update attempt fails with error code 0x800f024b. Which of the following is the MOST likely cause of this error?

A user reports that a critical business application on Windows 10 crashes frequently with error code 0xc0000142. The application was working fine before a recent Windows update. What should the technician try FIRST?

A technician is troubleshooting a Windows 10 computer that randomly reboots without warning. Event Viewer shows event ID 41 (Kernel-Power) with no other critical errors. The technician has already updated drivers and verified the power supply. What should the technician do NEXT?

A user reports that a Windows 10 application crashes when trying to open a specific Word document. The application works correctly with other documents. What is the most likely cause?

A user reports that a Windows 10 application displays the error message: "The application has failed to start because its side-by-side configuration is incorrect." Which of the following is the MOST likely cause?

A Windows 10 computer repeatedly crashes with a blue screen error that has the stop code "IRQL_NOT_LESS_OR_EQUAL". The technician suspects the issue is related to a device driver. What is the BEST next step to identify and resolve the problem?

A user reports that a specific web page displays a '404 Not Found' error. The user can access other pages on the same website without issue. What is the most likely cause?

A user reports that a Windows 10 application fails to launch and displays the error: 'The program can't start because MSVCR120.dll is missing from your computer.' Which of the following is the MOST likely fix?

A technician is attempting to install a Windows 10 cumulative update but the installation fails with error code 0x80070070. The system drive has over 50 GB of free space. Which of the following is the MOST likely cause?

A newly deployed Windows 10 workstation experiences a blue screen error with stop code 'PAGE_FAULT_IN_NONPAGED_AREA' shortly after booting. The technician recently installed a new RAM module. Which of the following should the technician do FIRST to isolate the issue?

A user reports that a Windows 10 application crashes immediately upon launch with the error code 0xc0000005 (Access Violation). The application worked fine yesterday. Which of the following is the MOST likely cause?

A user reports that a Windows 10 application displays the error 'The application was unable to start correctly (0xc000007b)'. Which of the following is the MOST likely cause?

A user reports that a Windows 10 application crashes when trying to save a file to a network drive. The application works fine when saving locally. Which of the following is the MOST likely cause?

After installing a new application, a Windows 10 computer displays a 'Windows Script Host' pop-up error message every time the computer starts. The technician determines that a VBS script is launching from the startup folder. Which built-in tool should the technician use to disable this startup script?

A technician is troubleshooting a 32-bit application on a 64-bit version of Windows 10. The application fails to start and displays an error that a specific DLL file is missing. The technician confirms that the DLL exists in C:\Windows\System32. What is the most likely reason for this error?

A technician suspects that a Windows 10 computer is infected with malware. The technician wants to use built-in and trusted third-party tools to clean the system. Which two of the following actions should the technician take? (Select TWO).

A user reports that a Microsoft Office application crashes when attempting to open a specific document, but other documents open fine. The user has already tried restarting the computer. Which of the following should the technician try first?

A technician suspects that a Windows 10 computer is infected with a rootkit. The technician wants to use built-in and trusted tools to remove the malware. Which two actions should the technician take? (Select TWO).

A user's Windows 10 application crashes with error 'The application was unable to start correctly (0xc000007b)'. The application is 32-bit and the OS is 64-bit. The technician checks that required DLLs are present. What is the most likely cause?

A user reports that their Microsoft Office application crashes when opening a specific document, but other documents work fine. The user has rebooted. What should the technician try first?

A user reports that a Windows 10 application fails to start and displays "Side-by-side configuration is incorrect." Which built-in tool should a technician use to find detailed information about the error?

A user tries to install a new application on a Windows 10 computer but receives the error: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." The technician has verified that the installation file is from a trusted source and is not blocked. Which of the following is the most likely cause?

A user reports that a Windows 10 application crashes with an error message when attempting to open a specific document. Other documents in the same application open without issue. Which built-in tool should the technician use FIRST to identify the cause of the crash?

A technician suspects that a Windows 10 computer is infected with malware that prevents the user from opening Task Manager and Command Prompt. Which tool should the technician use to run a virus scan from outside the operating system?

A user reports that their Windows 10 computer freezes randomly and becomes unresponsive for several minutes. The problem began after installing a new graphics driver. Which boot mode should the technician use to roll back the driver?

A user reports that a Windows 10 application crashes immediately upon launch. The technician opens Event Viewer and finds an error stating that a specific DLL file is missing. Which built-in command should the technician run FIRST to attempt to restore the missing system file?

A technician is troubleshooting a legacy 32-bit application on a 64-bit Windows 10 system. The application fails to run and Event Viewer shows a "Module not found" error for a 32-bit DLL. The technician confirms the DLL exists in the C:\Windows\SysWOW64 folder. Which command-line tool should the technician use to register this DLL?

A user reports that a Windows 10 application crashes immediately on launch. Event Viewer shows an error with code 0xc0000142. The technician has verified that the user has appropriate file permissions. Which built-in tool should the technician use FIRST to attempt to repair the issue?

After installing a Windows 10 cumulative update, a user reports that the computer is running very slowly and certain applications crash. The technician wants to remove only the recently installed update while preserving all other settings and data. Which built-in method should the technician use?

A user reports that a Windows 10 application has stopped responding and the window is frozen. The technician is on the phone with the user. What should the technician instruct the user to do FIRST?

A user reports that Microsoft Word crashes whenever they try to open a specific document. Other documents work fine. The technician determines the document is located on a network share. Which of the following is the MOST likely cause of the crashes?

A user reports that their Windows 10 computer is running slowly and they notice many background processes running. The technician wants to identify which process is consuming the most CPU resources. Which tool should the technician use?

A technician notices that a Windows 10 machine is displaying an error message about a missing .DLL file when launching a specific application. The technician has already confirmed that the file is not in the system folder. Which built-in command should the technician use to attempt to repair the application installation?

A user reports that their Windows 10 computer is running slowly, and applications take a long time to open. The technician opens Task Manager. Which tab should the technician use to see which application is using the most CPU resources?

A user reports that their Windows 10 computer is running slowly and the disk activity light is constantly on. Which tab in Task Manager should the technician use to see which process is using the most disk resources?

A user reports that after installing a new graphics card driver, Windows 10 fails to boot and shows a blue screen with error STOP: 0x00000116 (VIDEO_TDR_FAILURE). The technician is unable to boot into Safe Mode. Which Windows Recovery Environment (WinRE) option should the technician use FIRST to restore the previous driver?

A user reports that their Windows 10 computer will not connect to any Wi-Fi networks. The technician checks Device Manager and sees that the Wi-Fi adapter is not listed under Network adapters, but there is an unknown device with a yellow exclamation mark. What should the technician do FIRST?

A user reports that a Windows 10 application crashes with the error code '0xc000007b' when trying to launch. The application was working previously. The technician suspects a missing or corrupted Microsoft Visual C++ runtime component. Which built-in tool should the technician use FIRST to verify the installed runtime versions?

A user reports that their Windows 10 computer's Bluetooth is not working. The technician checks Device Manager and sees the Bluetooth adapter has a yellow exclamation mark. The technician has already tried updating the driver, but the issue persists. Which should the technician do NEXT?

A user reports that Microsoft Word crashes every time they try to open a specific document. Other documents open normally. What should the technician try first?

A user's Windows 10 computer is running slowly and frequently displays 'Low Memory' errors. In Task Manager, a single svchost.exe process is using over 80% of memory. What is the best course of action?

After installing a new graphics card, a Windows 10 computer starts displaying a blue screen with the error 'SYSTEM_THREAD_EXCEPTION_NOT_HANDLED' during boot. The system worked normally before the installation. What should the technician do FIRST?

After updating the graphics driver on a Windows 10 workstation, the computer experiences intermittent blue screen errors with the stop code 'DRIVER_IRQL_NOT_LESS_OR_EQUAL' referencing nvlddmkm.sys. The technician boots into Safe Mode and the error does not occur. What is the MOST appropriate next step?

A user is unable to launch a legacy application after upgrading to Windows 10. The application was working fine in Windows 7. The technician has set the compatibility mode to Windows 7, but the application still fails to start. Which additional step should the technician try to resolve the issue?

A user reports that a Windows 10 computer displays the error 'A device which does not exist was specified' when trying to access a USB external hard drive. The drive works correctly on other computers. What should the technician check first?

After installing a new software application on a Windows 10 computer, a user receives a 'DLL load failed' error when launching the program. The technician uses Process Monitor and finds that the application is trying to load a DLL from a path that does not exist. Which solution is most likely to resolve the issue?

A user installed a new application on a Windows 10 computer. When attempting to launch it, the user receives the error: 'The program can't start because VCRUNTIME140.dll is missing from your computer.' Which action should the technician take to resolve this issue?

A user reports that a 32-bit application crashes immediately upon launch with error code '0xc000007b'. The application worked previously on the same Windows 10 64-bit system. What is the MOST likely cause?

After a Windows 10 feature update, a user reports that their default file associations keep resetting to Microsoft applications (e.g., PDFs open in Edge, photos open in Microsoft Photos) despite having previously set them to third-party applications. What is the MOST likely cause?

A technician is troubleshooting a Windows 10 application that crashes with the error 'This application could not be started. Side-by-side configuration is incorrect.' The technician runs sxstrace.exe and sees a manifest dependency on Microsoft.VC90.CRT with version 9.0.21022.8. Which action should the technician take?

A technician is troubleshooting a Windows 10 computer that displays a 'Blue Screen of Death' (BSOD) with error code 0x0000007B (INACCESSIBLE_BOOT_DEVICE) after a system restore. What is the most likely cause?

A user reports that a legacy application crashes on Windows 10 with an access violation error (exception code 0xc0000005). The application worked on Windows 7. Event Viewer shows DEP (Data Execution Prevention) related events. What is the most likely cause?

A Windows 10 system fails to boot and displays the stop error 0xc000021a (STATUS_SYSTEM_PROCESS_TERMINATED). The technician boots from Windows 10 installation media and opens a command prompt. Which command should be used to attempt repair of the system image?

A user receives an error stating that a DLL file is missing when launching an application on Windows 10. Which built-in utility can repair missing or corrupt system files?

A technician is troubleshooting a Windows 10 application that fails to install with error code 0x80070005. The user has local administrator rights. The technician runs Process Monitor and sees 'ACCESS DENIED' for registry key 'HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData'. What is the most likely cause?

A technician attempts to install a feature update on a Windows 10 computer, but the installation fails with error code 0x80070002 (file missing). Which step should the technician take FIRST to resolve the issue?

A user reports that a legacy 16-bit application is not running on a Windows 10 64-bit system. The application was essential for the user's workflow. Which action should the technician take to attempt to run this application?

A user reports that Google Chrome crashes when trying to watch videos on a news website. Event Viewer shows the faulting module is 'Flash32_32_0_0_465.ocx' with exception code 0xc0000005. What is the most likely cause?

After installing a Windows 10 feature update, a user reports that an accounting application fails to start with the error 'Failed to initialize (0xc0000142)'. The application is known to require the .NET Framework 3.5. Which step should the technician take FIRST?

A user reports that a legacy application crashes on Windows 10. Event Viewer shows Event ID 1000 with faulting module 'ntdll.dll'. What should the technician do FIRST to identify potential system file corruption?

A Windows 10 application crashes on startup with error '0xc000007b'. The application is a 32-bit game. What is the most likely cause?

A user reports that after installing a Windows Update, the system blue screens with 'SYSTEM_SERVICE_EXCEPTION'. The user can boot into Safe Mode. Which step should the technician take first?

A Windows 10 application stops responding. The user cannot close the application normally. Which built-in tool should be used to force close the application?

A user reports that Microsoft Edge crashes immediately upon opening. The technician determines the issue began after the user installed a new browser extension. The user is unable to access Edge settings because the browser crashes. What should the technician do FIRST?

A 32-bit application on a 64-bit Windows 10 system fails to run with a missing DLL error. A technician finds the required DLL file in the application's installation folder and copies it to C:\Windows\System32, then registers it with regsvr32. The application still fails. What is the MOST likely reason the DLL registration did not resolve the issue?

A user reports that a legacy 32-bit application on a Windows 10 64-bit system displays an error: 'The application has failed to start because its side-by-side configuration is incorrect.' The technician verifies that the application was working previously. What is the most likely cause?

A technician is troubleshooting a Windows 10 application that crashes with error 'The application was unable to start correctly (0xc0000005).' The technician has already run SFC and DISM without issues. What should the technician try next?

A Windows 10 PC fails to boot with error 'Bootmgr is missing.' The technician boots from installation media and accesses the recovery environment. Which command should be used to repair the boot configuration?

A user reports that an application displays an error 'Runtime Error! Program: ... This application has requested the Runtime to terminate it in an unusual way.' The technician suspects a misconfigured compatibility setting. What should the technician check first?

A technician copies a missing 32-bit DLL file into C:\Windows\System32 on a 64-bit Windows 10 system and registers it with regsvr32. The 32-bit application still fails with a missing DLL error. What is the MOST likely reason?

A user reports that a Windows 10 application displays the error 'This application could not be started. Please try reinstalling the application.' The technician runs a compatibility troubleshooter and it applies the Windows 8 compatibility mode. The application works after that. The technician wants to permanently apply this setting. What should the technician do?

A Windows 10 user reports that a 64-bit application crashes on launch with error '0xc000007b'. The technician updates graphics drivers, runs SFC, and reinstalls the application. The error persists. What is the most likely cause?

A technician is installing a business application on a Windows 10 workstation. The installation fails with the error 'Fatal error during installation (Error 1603)'. The technician confirms there is sufficient disk space and the user has administrative privileges. What is the most likely cause of this error?

A technician is troubleshooting a legacy 32-bit application on a 64-bit Windows 10 workstation. The application displays an error: 'The ordinal 1234 could not be located in the dynamic link library C:\Windows\System32\msvcr100.dll.' The technician installs the latest Visual C++ 2010 Redistributable package for both x86 and x64, but the error persists. What is the most likely cause?

A user reports that a Windows 10 application crashes with error '0xc0000142' when launched. The technician has already run SFC and DISM with no issues. The application worked previously. What should the technician try next?

A technician enables '16-bit Application Support' in Windows Features on a 64-bit Windows 10 Pro workstation, but a legacy 16-bit application still fails to run. What is the most likely reason?

After a Windows update, a user reports that a 32-bit application displays a 'DLL not found' error for a DLL that the technician confirms is present in C:\Windows\System32. What is the most likely cause?

A user reports that a 32-bit application on a 64-bit Windows 10 system fails to open with the error "The application was unable to start correctly (0xc0000005)". The technician has already run SFC and DISM with no issues. The application works on other computers. What should the technician try next?

A user reports that after upgrading from Windows 10 to Windows 11, a legacy 32-bit application displays an error 'Component 'MSCOMCTL.OCX' or one of its dependencies not correctly registered: a file is missing or invalid.' The technician re-registers the OCX file using regsvr32, but the application still fails. What is the most likely cause?

A technician is troubleshooting a Windows 10 computer that displays a blue screen error 'KMODE_EXCEPTION_NOT_HANDLED' when a USB device is plugged in. The technician updates the USB controller drivers, but the issue persists. What should the technician try next?

A user reports that a Windows 10 application displays the error '0x80004005 Unspecified error' when trying to save a file to a network share. The technician has verified that the user has write permissions to the share and the network connection is stable. What should the technician check next?

A user reports that after installing a new application, their Windows 10 computer frequently crashes with a blue screen error 'IRQL_NOT_LESS_OR_EQUAL'. The technician uninstalls the application, but the crashes continue. What should the technician do next?

A user reports that a 32-bit application will not start after a Windows update. The technician runs SFC and DISM with no issues. In the application's installation folder, the technician finds a .dll file that is not registered. What is the most likely cause?

A Windows 10 workstation consistently displays a stop error: SYSTEM_SERVICE_EXCEPTION (win32kbase.sys). The crash occurs when the user logs off. The technician has updated all graphics and chipset drivers and run SFC /scannow without finding any issues. What is the most likely cause?

A user reports that a 32-bit application on a 64-bit Windows 10 system fails to start with an error indicating a missing DLL. The technician confirms the DLL is present in C:\Windows\System32. What should the technician do to resolve the issue?

A technician is troubleshooting a Windows 10 workstation that crashes with a blue screen error 0x0000009F (DRIVER_POWER_STATE_FAILURE) every time the computer is put to sleep. The technician has updated all power-related drivers, disabled sleep in power options, and run SFC and DISM without finding issues. The crash still occurs when the user manually selects 'Sleep' from the Start menu. What is the most likely cause?

A user reports that a 64-bit application fails to launch on Windows 10 Pro with error '0xc000007b (STATUS_BAD_IMAGE_FORMAT)'. The technician has reinstalled the application, run SFC and DISM, and installed all Visual C++ redistributables. The application works on other identical computers. What is the most likely remaining cause?

A user reports that Windows Update is stuck at "Downloading updates" for over an hour and no progress is being made. The technician needs to reset the Windows Update components. Which sequence of commands should the technician run from an elevated command prompt?

A technician is troubleshooting a Windows 10 application that crashes with error '0xc0000005 (Access Violation)' only when the user prints to a specific network printer. Other applications print fine to the same printer. What should the technician do FIRST?

A user reports that a 64-bit application on Windows 10 fails to start with error 'The application was unable to start correctly (0xc000007b)'. The technician runs sfc /scannow and DISM /RestoreHealth, which complete successfully. The technician also re-registers all DLLs in the application folder. The issue persists. What should the technician do NEXT?

A user reports that they cannot print to a network printer. Other users can print to the same printer without issues. When the technician checks the printer queue on the user's workstation, they see 'Access Denied' errors. What is the most likely cause?

A Windows 10 computer fails to install a cumulative update with error code 0x800f0988. The technician has already run System File Checker (SFC) and Deployment Image Servicing and Management (DISM) with no issues. What should the technician do next?

A developer reports that a custom application crashes immediately on launch with the error 'The application was unable to start correctly (0xc0000005)'. The application works on other Windows 10 computers. The technician has verified the application is compatible and has installed all required runtimes. Event Viewer shows a faulting module with description 'Access violation reading location 0x00000000'. What is the most likely cause?

A user reports that a legacy 16-bit application created for Windows 3.1 fails to run on a 64-bit Windows 10 Pro workstation. The technician verifies that the application is compatible with 32-bit Windows 10 but not 64-bit. Which of the following is the most likely reason the application cannot run?

A user reports that when printing a specific PDF file from Adobe Acrobat Reader, the output pages are completely blank. Other documents, including other PDFs, print correctly from the same application to the same printer. What should the technician do FIRST?

A user reports that a specific Windows Store app crashes immediately on launch with error code 0x80073CF0. The technician has run the Windows Store Apps troubleshooter, performed a wsreset, and used Settings to Reset the app. The problem persists. What should the technician do NEXT?

A user reports that Microsoft Outlook crashes when trying to open a specific email with an attachment. Other emails open fine. The technician has installed the latest Outlook updates. What should the technician try FIRST?

A user reports that a game crashes on launch with error 'DirectX function failed'. The technician has updated the graphics driver and installed the latest DirectX runtime. What should the technician do NEXT?

A user reports that Microsoft Word crashes every time they try to save a document. Other Office applications work fine. The technician has run Office repair and updated Office. What should the technician try FIRST?

A user reports that a specific application crashes when they try to export a report to PDF. The technician reinstalls the application but the problem persists. The technician notices that the export works when the user logs into another computer. What is the most likely cause?

A user reports that a specific Microsoft Office add-in causes Excel to crash when opening any spreadsheet. The technician disables the add-in and Excel works fine. However, the user needs the add-in. The technician checks the add-in's compatibility and finds it is designed for 32-bit Office but the user has 64-bit Office installed. What is the best solution?

A user reports that Microsoft Edge crashes immediately upon launch. The technician has tried resetting Edge settings via Settings > Reset settings, but the issue persists. The technician suspects a corrupted user profile. What should the technician do NEXT?

A technician is supporting a field engineer tablet. The immediate goal is to identify the faulting module after an application crash. Which tool, control, or procedure is the best fit?

A technician is supporting a shared training-room workstation. The immediate goal is to reverse a bad driver or system change without wiping user files. Which tool, control, or procedure is the best fit?

A technician is supporting a warehouse desktop. The immediate goal is to repair Windows component store corruption before file integrity repair. Which tool, control, or procedure is the best fit?

A technician is supporting a remote worker laptop. The immediate goal is to recover after a newly installed device driver causes instability. Which tool, control, or procedure is the best fit?

A technician is supporting a service-desk jump box. The immediate goal is to start Windows with minimal drivers to isolate a startup problem. Which tool, control, or procedure is the best fit?

A technician is supporting a clinic workstation. The immediate goal is to reduce slow sign-in caused by unnecessary launch items. Which tool, control, or procedure is the best fit?

A technician is working on a reception PC and needs to run an older application with legacy Windows settings. Which two actions are appropriate? (Choose two.)

A technician is supporting a warehouse desktop. The immediate goal is to identify the faulting module after an application crash. Which tool, control, or procedure is the best fit?

A technician is supporting a remote worker laptop. The immediate goal is to reverse a bad driver or system change without wiping user files. Which tool, control, or procedure is the best fit?

A technician is supporting a service-desk jump box. The immediate goal is to repair Windows component store corruption before file integrity repair. Which tool, control, or procedure is the best fit?

A technician is supporting a clinic workstation. The immediate goal is to recover after a newly installed device driver causes instability. Which tool, control, or procedure is the best fit?

A technician is working on a reception PC and needs to start Windows with minimal drivers to isolate a startup problem. Which two actions are appropriate? (Choose two.)

A technician is supporting a finance laptop. The immediate goal is to reduce slow sign-in caused by unnecessary launch items. Which tool, control, or procedure is the best fit?

A technician is supporting a field engineer tablet. The immediate goal is to run an older application with legacy Windows settings. Which tool, control, or procedure is the best fit?