Question 1hardmultiple choice
Full question →220-1101 · topic practice
Software Troubleshooting practice questions
Use this page to practise 220-1101 Software Troubleshooting practice questions. The goal is not to memorise dumps, but to understand the concept, review the explanation and improve your exam readiness.
What the exam tests
What to know about Software Troubleshooting
Software Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.
How the topic appears in realistic exam-style scenarios.
Which detail in the question changes the correct answer.
How to eliminate plausible but wrong options.
How to connect the question back to the wider exam objective.
Practice set
Software Troubleshooting questions
7 questions · select your answer, then reveal the explanation
Question 2mediummultiple choice
Full question →A technician is troubleshooting a desktop computer in a manufacturing facility. The computer loses network connectivity whenever a nearby floor buffer (motor) is turned on. The link light on the NIC turns off during these events. The technician has already replaced the Ethernet cable with a shielded Cat6 cable and moved the computer to a different electrical circuit. The problem persists. Which of the following should the technician do NEXT?
Question 3easymultiple choice
Full question →A technician is troubleshooting a desktop computer that cannot access the internet. The computer is configured with a static IP address of 10.0.0.15, subnet mask 255.255.255.0, and default gateway 10.0.0.1. The technician can ping the default gateway successfully but cannot ping the public IP address 8.8.8.8. Other devices on the same network can access the internet normally. Which of the following is the MOST likely cause?
Question 4mediummultiple choice
Full question →A technician is troubleshooting a desktop PC that randomly shuts down without warning, particularly when the user runs resource-intensive applications like video editing software. The technician has already replaced the power supply, verified that the CPU temperature remains within normal limits under load, and updated all drivers. The event logs show a kernel-power 41 error with no preceding critical errors. Which of the following should the technician check NEXT?
Question 5hardmultiple choice
Full question →A technician is troubleshooting a printing issue. A user can successfully ping the network printer (IP: 192.168.1.100) from their workstation on the same subnet, but when sending a print job, the printer does not respond. The printer's web interface shows it is online and ready. Which of the following should the technician check NEXT?
Question 6mediummultiple choice
Full question →A technician is troubleshooting a desktop PC that intermittently loses network connectivity. The technician has replaced the network cable with a known-good cable and verified that the switch port link light is solid. The issue still occurs. Which of the following should the technician check NEXT?
Question 7hardmultiple choice
Full question →A technician is troubleshooting a Windows 10 workstation that cannot access network shares on a file server. The technician confirms that the workstation can ping the server by IP address and by hostname. The technician tests access from another workstation on the same subnet and successfully maps the network drive. On the problematic workstation, the technician runs the command 'net use * \\server\share' and receives the error 'System error 53 has occurred. The network path was not found.' Which of the following is the MOST likely cause of this error?
Watch out for
Common Software Troubleshooting exam traps
- ▸Answering from memory before reading the full scenario.
- ▸Missing a constraint such as cost, availability, security, scope or command context.
- ▸Choosing a broad answer when the question asks for the most specific fix.
- ▸Ignoring why the wrong options are tempting.
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Focused Software Troubleshooting sessions
Start a Software Troubleshooting only practice session
Every question in these sessions is drawn from the Software Troubleshooting domain — nothing else.
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Frequently asked questions
- What does the 220-1101 exam test about Software Troubleshooting?
- Software Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.
- How should I use these practice questions?
- Select your answer before revealing the explanation. Then read why each option is right or wrong — this active recall approach builds retention far faster than re-reading notes.
- Can I practise just Software Troubleshooting questions in a focused session?
- Yes — the session launcher on this page draws every question from the Software Troubleshooting domain. Use a 10-question session first to gauge your baseline, then move to 20 or 30 once the weak spots are clear.
- Where can I practise other 220-1101 topics?
- Use the topic links above to move to related areas, or go back to the 220-1101 question bank to see all topics.
- Are these real exam questions or dumps?
- These are original practice questions written to test the same concepts the 220-1101 exam covers. They are not copied from any real exam or dump site.
Track your progress
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Exam traps to avoid
- ▸Answering from memory before reading the full scenario.
- ▸Missing a constraint such as cost, availability, security, scope or command context.
- ▸Choosing a broad answer when the question asks for the most specific fix.
- ▸Ignoring why the wrong options are tempting.