220-1202 · topic practice

Software Troubleshooting practice questions

Practise CompTIA A+ Core 2 220-1202 Software Troubleshooting practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

Courseiva uses original exam-style practice questions designed for learning and revision. The goal is to understand the concepts, recognise exam patterns, and improve through explanations — not memorise copied exam dumps.

Reviewed byJohnson Ajibi· MSc IT Security
5 questionsDomain: Software Troubleshooting

What the exam tests

What to know about Software Troubleshooting

Software Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common Software Troubleshooting exam traps

  • Answering from memory before reading the full scenario.
  • Missing a constraint such as cost, availability, security, scope or command context.
  • Choosing a broad answer when the question asks for the most specific fix.
  • Ignoring why the wrong options are tempting.

Practice set

Software Troubleshooting questions

5 questions · select your answer, then reveal the explanation

A security incident has occurred: a user's Mac running macOS Ventura was infected with malware that modified system files. The technician needs to boot the Mac into a mode that loads only essential Apple-signed kernel extensions and prevents third-party software from loading, in order to safely remove the malware. Which startup mode should they use?

A user on iOS 17 complains that their iPhone's battery drains quickly and the phone gets warm during normal use. They have not installed any new apps recently. Which built-in tool should you use first to identify the cause?

Question 3hardmultiple choice
Read the full wireless explanation →

A user's iPhone is running iOS 16 and they cannot update to the latest iOS 17 because the 'Software Update' section in Settings shows 'Unable to Check for Update'. The device is connected to Wi-Fi and has sufficient storage. Which advanced troubleshooting step should you take to resolve this update issue?

A company deploys a fleet of Android tablets that need to be configured so that only pre-approved apps can be installed, and the Google Play Store must be hidden from users. The tablets are not enrolled in an MDM. Which Android feature can be used to achieve this without third-party software?

A technician is troubleshooting why a smart card reader at a secure entrance fails intermittently. Users can sometimes enter, but other times the reader does not respond. What should the technician check first?

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Focused Software Troubleshooting sessions

Start a Software Troubleshooting only practice session

Every question in these sessions is drawn from the Software Troubleshooting domain — nothing else.

Related practice questions

Related 220-1202 topic practice pages

Move into related areas when this topic feels solid.

Frequently asked questions

What does the 220-1202 exam test about Software Troubleshooting?
Software Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.
How should I use these practice questions?
Select your answer before revealing the explanation. Then read why each option is right or wrong — this active recall approach builds retention far faster than re-reading notes.
Can I practise just Software Troubleshooting questions in a focused session?
Yes — the session launcher on this page draws every question from the Software Troubleshooting domain. Use a 10-question session first to gauge your baseline, then move to 20 or 30 once the weak spots are clear.
Where can I practise other 220-1202 topics?
Use the topic links above to move to related areas, or go back to the 220-1202 question bank to see all topics.
Are these real exam questions or dumps?
These are original practice questions written to test the same concepts the 220-1202 exam covers. They are not copied from any real exam or dump site.