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220-1202 Practice Question: A customer complains that their iOS device's…
A customer complains that their iOS device's screen orientation is stuck in portrait mode and will not rotate to landscape when they turn the phone sideways. What is the most likely cause and solution?
⚠ Common exam trap
The CompTIA A+ exam often tests the distinction between a user-configurable setting (Rotation Lock) and a system-level troubleshooting step (restart), leading candidates to choose the more generic 'Restart the device' option instead of the specific, correct solution.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Toggle the Rotation Lock in Control Center
The most likely cause is that the Rotation Lock is enabled, which prevents the iOS device from switching between portrait and landscape orientations. Toggling the Rotation Lock off in Control Center directly resolves this issue, as it is a common user-accessible setting that can be accidentally activated.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable Display Zoom in Settings
Why it's wrong here
Enabling Display Zoom in iOS Settings alters the visual scaling of the user interface, making app icons, text, and controls appear larger or smaller depending on the selected view (Standard or Zoomed). This feature is designed for visual accessibility or preference, but it has no functional connection to the device's accelerometer or gyroscope, which detect orientation changes, nor does it interact with the software-based rotation lock mechanism. Therefore, it cannot resolve an issue where the screen orientation is stuck.
- ✓
Toggle the Rotation Lock in Control Center
Why this is correct
The Rotation Lock feature, accessible via the Control Center on iOS devices, directly controls whether the screen automatically rotates based on the device's physical orientation. When enabled (indicated by a padlock icon), it overrides the accelerometer and gyroscope input, forcing the display into a specific orientation, typically portrait mode. Toggling this setting off releases the lock, allowing the screen to rotate freely according to the device's current physical position, thereby resolving the customer's complaint.
- ✗
Restart the device
Why it's wrong here
Restarting an iOS device performs a soft reboot, which can clear temporary software glitches, refresh system processes, and resolve minor operational anomalies. While a restart is a common first troubleshooting step for many issues, it does not alter persistent user settings such as the Rotation Lock. If the Rotation Lock was intentionally or inadvertently enabled, the setting persists across reboots, meaning the screen orientation will remain locked even after the device powers back on.
- ✗
Adjust the text size in Accessibility
Why it's wrong here
Adjusting the text size within the Accessibility settings on an iOS device modifies the default font size for dynamic type-enabled applications and system elements, enhancing readability for users with varying visual needs. This specific setting is purely a visual presentation adjustment and does not interact with the device's orientation sensors (accelerometer, gyroscope) or the software logic that governs screen rotation. Consequently, altering the text size will have no impact on whether the screen rotates or remains locked.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.