You are troubleshooting a Cisco ISE deployment where some endpoints are stuck in the 'Not Compliant' posture after a posture scan. ISE logs show 'Conditional NAC Agent result: Not Compliant due to missing required application.' The application is installed on the endpoint. What should you check?
Trap 1: The NAC Agent is running an outdated version.
Agent version issues typically cause communication errors, not missing application errors.
Trap 2: The endpoint's firewall is blocking the ISE posture probe.
Firewall blocking would prevent the agent from reporting results.
Trap 3: The antivirus definition file is outdated.
Antivirus definitions are not related to application presence.
- A
The NAC Agent is running an outdated version.
Why wrong: Agent version issues typically cause communication errors, not missing application errors.
- B
The posture policy requires a specific version that is not installed.
The policy may require a particular version or update, causing the check to fail even if the application exists.
- C
The endpoint's firewall is blocking the ISE posture probe.
Why wrong: Firewall blocking would prevent the agent from reporting results.
- D
The antivirus definition file is outdated.
Why wrong: Antivirus definitions are not related to application presence.