MS-900 Describe Microsoft 365 pricing, licensing, and support Practice Test 3 — 15 Questions

Question 1

Your company has 50 users on Microsoft 365 Business Premium. You need to provide phone system and audio conferencing capabilities. What should you do?

Accepted Answer

Add the Phone System and Audio Conferencing add-ons to the existing Business Premium licenses. Microsoft 365 Business Premium includes the rights to add Phone System and Audio Conferencing as add-ons. Option D is correct because you simply purchase the Phone System and Audio Conferencing add-on licenses for each user who needs those capabilities, without changing the base subscription. This is the most cost-effective and straightforward path to enable PSTN calling and dial-in conferencing for Business Premium users.

Answer

Purchase Microsoft 365 Business Voice

Answer

Purchase a Microsoft 365 Calling Plan subscription for each user

Answer

Upgrade all users to Microsoft 365 E5

Question 2

A user reports that they cannot access Microsoft 365 services. You check the Microsoft 365 admin center and see that their license is expired. What is the most likely result of an expired license?

Accepted Answer

The user loses access to Microsoft 365 services after a grace period. When a Microsoft 365 license expires, Microsoft does not immediately revoke access. Instead, the user enters a grace period (typically 30 days) during which they retain access but may see warnings. After the grace period ends, the user loses access to Microsoft 365 services, and their data is preserved for a further period (usually 90 days) before being deleted. This aligns with Microsoft's licensing and data retention policies.

Answer

Microsoft automatically purchases a new license

Answer

The user's data is immediately deleted

Answer

The user's account is automatically deleted

Question 3

Your organization is deploying Microsoft 365 for a subsidiary with 1,000 users. The subsidiary needs to be billed separately. Which licensing model should you use?

Accepted Answer

Create separate subscriptions in the same tenant with different billing profiles. Creating separate subscriptions in the same tenant with different billing profiles allows the subsidiary to be billed separately while keeping management centralized. Option B is incorrect because a separate tenant is not required for separate billing and introduces unnecessary administrative overhead. Option C is incorrect because a Microsoft Enterprise Agreement typically covers the entire organization without separate billing for subsidiaries. Option D is incorrect because a single tenant with multiple subscriptions does not automatically provide separate billing; you need distinct billing profiles per subscription, which is exactly what Option A specifies.

Answer

Create a separate Microsoft 365 tenant for the subsidiary

Answer

Use a Microsoft Enterprise Agreement for the entire organization

Answer

Create a single Microsoft 365 tenant with multiple subscriptions

Question 4

Which TWO of the following are required to use Microsoft 365 Apps for enterprise?

Accepted Answer

A supported operating system. A supported operating system is required because Microsoft 365 Apps for enterprise (e.g., Word, Excel, Outlook) must be installed on a compatible OS such as Windows 10/11, macOS, or a supported Linux distribution via browser-based access. Without a supported OS, the applications cannot run or receive updates, as Microsoft enforces minimum OS version requirements for security and feature compatibility.

Answer

Exchange Online mailbox

Answer

Persistent internet connectivity

Answer

Microsoft Entra ID

Question 5

Which TWO of the following support options are available for Microsoft 365?

Accepted Answer

Phone support. Phone support (B) is a standard support channel for Microsoft 365, available to all subscribers with a qualifying support plan, allowing users to call Microsoft directly for technical assistance. Online support via the Microsoft 365 admin center (D) is the primary self-service and ticket-based support portal where administrators can submit service requests, access health dashboards, and manage support cases.

Answer

On-site support

Answer

Chat support

Answer

Email support

Question 6

A user reports that they cannot access Microsoft 365 services because their license has expired. The administrator needs to restore access as quickly as possible while the company processes payment for renewal. What should the administrator do?

Accepted Answer

Use the grace period to temporarily enable access. Microsoft 365 provides a built-in grace period (typically 30 days for most subscriptions) during which users retain access to services even after the license expires. The administrator can simply wait for the grace period to take effect, allowing users to continue working while payment is processed, without needing to contact support or reassign licenses.

Answer

Contact Microsoft Support for a temporary extension

Answer

Assign a different license from another user

Answer

Purchase a new subscription immediately

Question 7

An organization with 10,000 users is planning to deploy Microsoft 365. They need to minimize monthly costs while ensuring all users have access to Exchange Online, SharePoint Online, Teams, and Microsoft Copilot for Microsoft 365. Which licensing approach should they adopt?

Accepted Answer

Purchase Microsoft 365 E3 for all users and add Copilot licenses. Microsoft 365 E3 provides the core enterprise-grade capabilities for Exchange Online, SharePoint Online, and Teams for all 10,000 users, while Copilot for Microsoft 365 can be added as an add-on license only for the users who need it, minimizing monthly costs. This approach avoids paying for premium features (like advanced security in E5) or unnecessary Copilot licenses across the entire user base, aligning with the requirement to minimize costs while ensuring all users have the required services.

Answer

Purchase Microsoft 365 E3 for most users and Copilot for a subset

Answer

Purchase Microsoft 365 E5 for all users

Answer

Purchase Microsoft 365 Business Premium for all users and add Copilot licenses

Question 8

A company has a mix of full-time employees and seasonal contractors. They want to provide email and file storage to contractors without purchasing full licenses. Which licensing option should they use?

Accepted Answer

Exchange Online Kiosk. Exchange Online Kiosk is the correct choice because it provides email-only access (2 GB mailbox) and basic file storage via OneDrive for Business (2 GB) at a low per-user cost, specifically designed for users who need limited functionality without a full license. This meets the requirement for seasonal contractors who need email and file storage but do not require the full suite of Office apps or advanced features.

Answer

Microsoft 365 F3

Answer

Microsoft 365 Business Basic

Answer

Microsoft 365 Enterprise E1

Question 9

An administrator needs to assign Microsoft 365 licenses to new users in bulk. They have a CSV file with user details and want to use a script. Which tool should they use?

Accepted Answer

Microsoft Graph PowerShell. Microsoft Graph PowerShell is the correct tool because it provides cmdlets like `New-MgUser` and `Set-MgUserLicense` that can process a CSV file and assign licenses in bulk via the Microsoft Graph API. This is the modern, scriptable approach for automating license assignments without manual steps in a GUI.

Answer

Microsoft 365 admin center

Answer

Azure CLI

Answer

Exchange admin center

Question 10

An organization is reconciling their Microsoft 365 invoice and notices charges for 'Microsoft 365 Copilot' that they did not expect. The administrator suspects that users may have inadvertently enabled Copilot via self-service purchase. How should they prevent this in the future?

Accepted Answer

Disable self-service purchasing in the Microsoft 365 admin center. Disabling self-service purchasing in the Microsoft 365 admin center is the direct method to prevent users from acquiring Copilot licenses on their own. Self-service purchasing allows users to buy subscriptions like Microsoft 365 Copilot without admin approval, leading to unexpected charges. By disabling this feature, the administrator regains control over license procurement, ensuring no future inadvertent Copilot activations occur.

Answer

Remove Copilot licenses from all users

Answer

Cancel the Copilot subscription

Answer

Set up billing alerts for unexpected charges

Question 11

Which TWO support plans provide access to Microsoft 365 technical support via phone and email with a guaranteed response time?

Accepted Answer

Microsoft Unified Support. Microsoft Unified Support (B) and Microsoft 365 Business Support (C) are the only plans that include phone and email technical support with guaranteed response times based on severity. Microsoft 365 Business Support is designed for organizations with fewer than 300 users, while Unified Support is an enterprise-grade plan that offers proactive services and faster SLAs. Both plans explicitly list phone and email as supported channels with defined response time commitments in their service descriptions.

Answer

Microsoft Developer Support

Answer

Microsoft Premier Support

Answer

Microsoft Community Support

Question 12

Which THREE factors should an organization consider when choosing between Microsoft 365 Business Premium and Microsoft 365 E3?

Accepted Answer

Compliance capabilities. Organizations should consider compliance capabilities (A) because Microsoft 365 Business Premium includes a subset of compliance features such as Microsoft Purview Information Protection and Data Loss Prevention, while Microsoft 365 E3 offers a broader compliance suite including eDiscovery and Advanced Audit, making it more suitable for heavily regulated industries. The maximum number of users (B) is a critical factor: Business Premium is limited to 300 users, whereas E3 has no user cap, accommodating larger organizations. Advanced security features (E) differ between the plans: Business Premium includes Microsoft Defender for Office 365 Plan 1 and Conditional Access via Entra ID P1, while E3 includes Entra ID P1 and Intune but does not include Defender for Office 365 by default; both plans offer advanced security, but the specific protections vary, so organizations must evaluate their security requirements.

Answer

Availability of phone support

Answer

Support for Mac users

Question 13

Which TWO Microsoft 365 subscription plans include the Microsoft 365 Copilot add-on as an optional purchase?

Accepted Answer

Microsoft 365 E3. Microsoft 365 Copilot is an AI-powered productivity add-on that requires a qualifying base subscription. Microsoft 365 E3 and E5 are enterprise-grade plans that include the necessary security, compliance, and identity features to support Copilot, making them eligible for the optional Copilot add-on purchase.

Answer

Microsoft 365 Education A1

Answer

Microsoft 365 Business Basic

Answer

Microsoft 365 F3

Question 14

Refer to the exhibit. The administrator wants to reduce costs by reclaiming unused licenses. However, they must ensure that no user loses access to services. What should they do?

Accepted Answer

Identify users with no activity for 90 days and remove their licenses. The administrator should identify users with no activity for 90 days and then remove their licenses. This approach directly reclaims unused licenses while ensuring that only truly inactive users lose access, minimizing the risk of disrupting active users. Microsoft 365 provides usage reports (e.g., in the Microsoft 365 admin center) that can show sign-in activity over the last 30, 60, or 90 days, allowing precise identification of dormant accounts.

Answer

Purchase fewer licenses next month to offset the unused count

Answer

Remove licenses from 30 users who have not logged in for 30 days

Answer

Reassign the 30 unused licenses to new users

Question 15

Contoso Ltd. is a mid-sized company with 1,200 employees. They currently use on-premises Exchange and SharePoint. They plan to migrate to Microsoft 365 and have decided to use Microsoft 365 E3 for all users. The IT department is concerned about the cost of add-on services. The CFO wants to minimize monthly expenses while ensuring that users have access to Exchange Online, SharePoint Online, Teams, and OneDrive. Additionally, the company needs to meet basic compliance requirements such as retention policies and eDiscovery. They do not require advanced security features like Microsoft Defender for Office 365 P2 or Microsoft Purview Data Loss Prevention. Which approach should the IT department recommend to meet these requirements at the lowest cost?

Accepted Answer

Use Microsoft 365 E3 without any add-ons. Microsoft 365 E3 includes Exchange Online, SharePoint Online, Teams, and OneDrive, as well as core compliance features like retention policies and eDiscovery (via Microsoft Purview). Since the company does not require advanced security add-ons, no additional purchases are needed, making E3 the lowest-cost option that meets all stated requirements.

Answer

Use Microsoft 365 E3 and add Microsoft Purview Compliance Manager

Answer

Use Microsoft 365 Business Premium for all users

Answer

Use Microsoft 365 E5 for all users