MS-700 Manage Meetings and Calling Practice Test 4 — 15 Questions

Question 1

A Teams administrator is troubleshooting a call queue that is not distributing calls to agents. The call queue is configured with a resource account that has an auto attendant as its phone number. The administrator notices that the resource account's phone number is not listed as an available number in the call queue configuration. What is the most likely cause?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The resource account's type is set to 'Auto attendant' instead of 'Call queue'.. The most likely cause is that the resource account's type is set to 'Auto attendant' instead of 'Call queue'. Resource accounts must be designated for the specific service they support. If the type is wrong, the associated phone number will not appear as an option when configuring the call queue. The administrator should edit the resource account and change its type to 'Call queue'.

Answer

The call queue is not enabled for the resource account's phone number.

Answer

The resource account is configured as an auto attendant only, not as a call queue.

Answer

The resource account is not assigned a Microsoft 365 Phone System license.

Question 2

Your company is deploying Teams Phone with Direct Routing. Users must be able to place and receive calls through an on-premises Session Border Controller, and the local gateway must remain reachable even if the Teams service loses connectivity. You need to configure a setting so that calls survive a temporary loss of connection to Microsoft 365. What should you configure?

Accepted Answer

Enable the Session Border Controller's built-in survivability mode so registered clients fail over to the local gateway.. Direct Routing survivability is a capability of certain certified Session Border Controllers that allows them to handle calls locally when Teams service connectivity is interrupted. Registered clients detect the outage and fall back to the local gateway, so PSTN calling continues until the service returns. It requires a supported SBC and the appropriate configuration on that device.

Answer

Configure a Survivable Branch Appliance on the Session Border Controller and enable media bypass for the users.

Answer

Configure a second Direct Routing trunk to a different Session Border Controller in another region.

Answer

Assign a voice routing policy with a higher priority to the users so calls are rerouted during an outage.

Question 3

You are a Teams administrator for a company that uses Microsoft Teams for meetings. The company wants to ensure that when users schedule Teams meetings, only users from the same organization can bypass the lobby. External participants should wait in the lobby until admitted by the organizer. You need to configure this behavior. What should you do?

Accepted Answer

Configure the meeting policy setting 'Who can bypass the lobby' to 'People in my organization' and set 'Let anonymous people start a meeting' to Off.. To allow only internal users to bypass the lobby while external participants wait, set 'Who can bypass the lobby' to 'People in my organization'. Also, disable 'Let anonymous people start a meeting' to ensure anonymous users cannot start a meeting and must wait. This combination enforces the desired lobby behavior for external participants.

Answer

Configure the meeting policy setting 'Who can bypass the lobby' to 'Only organizers and co-organizers'.

Answer

Configure the meeting policy setting 'Who can bypass the lobby' to 'People in my organization'.

Answer

Configure the meeting policy setting 'Who can bypass the lobby' to 'People in my organization and guests'.

Question 4

You are a Teams administrator for a company that uses Microsoft Teams Phone with Direct Routing. The company wants to implement a new auto attendant that greets callers, provides a menu of options, and routes calls to different call queues based on the caller's selection. The auto attendant must also allow callers to dial by name or extension. You need to configure the auto attendant to meet these requirements. Which two actions should you perform? (Choose two.)

Accepted Answer

Configure the auto attendant's call flow to include a menu with options that redirect to call queues.. To deploy an auto attendant that greets callers, presents a menu, and routes to call queues, you must first create the auto attendant and associate it with a resource account that has a phone number. Then, you configure the call flow to include a menu with options that redirect to the appropriate call queues. Dial by name can be added as a menu option, but the two essential actions are the resource account assignment and the menu configuration for call queue routing.

Answer

Assign the auto attendant a Microsoft 365 group for voicemail.

Answer

Configure the auto attendant to use a shared voicemail for after-hours calls.

Answer

Enable 'Dial by name' in the auto attendant settings and specify a directory.

Question 5

You are a Teams administrator for Fabrikam. The company uses Direct Routing for voice. A user reports that when they receive a call, the call rings on their Teams desktop client but not on their mobile device. The user has the Teams mobile app installed and is signed in. You need to ensure that the user receives incoming calls on both devices simultaneously. What should you configure?

Accepted Answer

Ensure that the user is enabled for 'Mobile' in the Teams admin center and that the mobile app has notifications enabled.. Incoming calls in Teams ring on all signed-in endpoints where the user is active, including desktop, mobile, and web, provided notifications are enabled. To receive calls on the mobile app, the user must be signed in and have notifications turned on. The 'Mobile' setting in the Teams admin center is enabled by default, but administrators should verify it. Other options involve call forwarding or preferred line settings that do not achieve simultaneous ringing on multiple Teams endpoints.

Answer

Assign a calling policy that has 'Prevent toll bypass' disabled and enable 'Call forwarding' to the mobile number.

Answer

Set the user's 'Preferred line' to 'Mobile' in the calling policy.

Answer

Enable 'Simultaneous ring' in the user's calling policy and add the mobile number as a secondary endpoint.

Question 6

You are a Teams administrator for Northwind Traders. The company uses Teams Phone with Calling Plans. You need to configure a new auto attendant that answers calls to the main company number and routes them to a specific team of receptionists during business hours. Outside business hours, calls should be redirected to a voicemail box. Which two actions should you perform? (Choose two.)

Accepted Answer

Create a new auto attendant in the Teams admin center and assign a resource account with a phone number.. To set up an auto attendant, you must create it and assign a resource account with a phone number. Then, you configure the call flow to route calls to the receptionists during business hours and to voicemail outside business hours. These two actions directly satisfy the requirements. Other options involve additional steps that are either not needed or not directly related to the auto attendant's routing configuration.

Answer

Configure the auto attendant to use a custom greeting and enable call recording.

Answer

Assign a Calling Plan license to each receptionist and enable enterprise voice.

Answer

Create a call queue and add the receptionists as members, then route the auto attendant to the call queue.

Question 7

You are a Teams administrator for Litware. The company uses Teams Phone with Direct Routing. The Session Border Controller (SBC) is configured with a single trunk to Microsoft. You need to ensure that if the SBC fails, calls can still be made and received. What should you configure?

Accepted Answer

Configure multiple trunks with different SBCs and assign them to the same voice routing policy.. To ensure call continuity if an SBC fails, you should configure multiple trunks with different SBCs and include them in the same voice routing policy. This allows Teams to failover to an alternate SBC if the primary is unavailable. Voice routing policies determine the order of trunks for specific call routes, so if the first trunk is down, the next one is used. Other options either do not provide SBC-level redundancy or are not applicable to SBC failure.

Answer

Configure a second trunk with a different SBC and enable 'Survivable Branch Appliance' (SBA) on the SBC.

Answer

Configure a second SBC and add it to the same trunk in the Teams admin center.

Answer

Enable 'Media bypass' on the SBC and configure a fallback PSTN gateway.

Question 8

You are a Teams administrator for a company that uses Microsoft Teams Phone. The IT department creates a new auto attendant to handle calls to the main help desk number. During testing, you observe that when a caller dials the number and selects the menu option for 'Password Reset', the call is immediately disconnected instead of being routed to the assigned help desk agent. The auto attendant is configured with a 'Redirect to user' option that points to the correct agent's SIP address, and the agent is licensed for Teams Phone. What is the most likely cause of this issue?

Accepted Answer

The auto attendant's 'Redirect to user' option is configured but the target user is not assigned a Calling Plan or Direct Routing voice routing policy.. The auto attendant successfully answers and presents the menu, so the resource account and language settings are functional. The failure occurs when redirecting to a specific user, which requires that user to have a voice routing policy or Calling Plan to receive the redirected PSTN call. Licensing alone does not enable PSTN connectivity; the user must be assigned a policy that permits inbound calls from the auto attendant.

Answer

The auto attendant's language and voice settings are misconfigured, causing the menu option to fail.

Answer

The auto attendant's resource account is not assigned a phone number.

Answer

The help desk agent's user account is not enabled for Enterprise Voice.

Question 9

An administrator needs to configure an Auto Attendant to route calls to a specific user during business hours and to a shared voicemail box after hours. Which TWO components must be configured to achieve this?

Accepted Answer

A Resource Account with a Teams Phone Resource Account license.. Option A is correct because an Auto Attendant in Microsoft Teams Phone must be associated with a Resource Account, and that Resource Account requires a Teams Phone Resource Account license (or a free Teams Phone Resource Account license where applicable) to function as the auto attendant's identity and to be reachable by callers. Option D is correct because the Auto Attendant's call flow is defined by its business hours and after-hours settings, which let the administrator route calls to a specific user during business hours and to a shared voicemail box after hours. Option B is incorrect because a Caller ID policy only controls how outbound calls present the caller's number and has no role in routing inbound calls to users or voicemail. Option C is incorrect because Call Park policies govern parking and retrieving calls on hold, not routing calls to a shared voicemail box. Option E is incorrect because a Mobility policy controls whether users can use mobile phones with Teams, which is unrelated to Auto Attendant call routing.

Answer

A Caller ID policy to mask the user's phone number.

Answer

A Call Park policy for the shared voicemail box.

Answer

A Mobility policy for the shared voicemail user.

Question 10

Your company is deploying Dynamic E911 for Microsoft Teams. Which TWO of the following are required to ensure the correct location is sent to the Emergency Response Center (ERC)?

Accepted Answer

A mapping of network subnets or Wi-Fi access points to emergency addresses.. Option A is correct because Dynamic E911 relies on the network topology information you upload to Microsoft (the Emergency Location Mapping, or ELIN/subnet-to-civic-address mapping) so Teams can determine the caller's location from the subnet or Wi-Fi access point the client is connected to. Option C is correct because the client must be able to obtain its position: the OS location service must be enabled and the Teams client must be permitted to use location, otherwise Teams cannot pass the detected address to the ERC. Option B is not required because Dynamic E911 is a location-routing feature and does not depend on every user having a Calling Plan license. Option D is wrong because Dynamic E911 is designed to avoid per-desk phone number configuration by dynamically detecting location. Option E is not required because a dedicated VLAN for certified IP phones is a network design choice, not a prerequisite for Dynamic E911 location detection.

Answer

Assignment of a Calling Plan license to every user in the tenant.

Answer

Configuring a different phone number for every physical desk in the office.

Answer

A dedicated VLAN for all Microsoft Teams certified IP desk phones.

Question 11

Which Microsoft Teams feature allows a user to place a call on hold and then have another user pick it up from a different device using a unique code?

Accepted Answer

Call Park. Call Park is the Microsoft Teams feature specifically designed to place a call on hold and retrieve it from another device using a unique retrieval code. The parked call is assigned a code that any user can dial to pick up the call from their own Teams client, phone, or device. This is distinct from transfer, which sends the call directly to a specific user, and from group call pickup, which rings a predefined group of users.

Answer

Call Transfer

Answer

Call Queues

Answer

Group Call Pickup

Question 12

A company requires all Teams meetings to be recorded for compliance purposes. The administrator must ensure that users cannot delete their own meeting recordings. Where is this permission managed?

Accepted Answer

Microsoft Purview Retention Policies and Labels.. Microsoft Purview Retention Policies and Labels are the correct place to manage this because they govern the lifecycle of the meeting recording file itself once it is stored in SharePoint/OneDrive. A retention policy or label can be configured to retain recordings for a set period and prevent users from deleting or editing them, which directly satisfies the compliance requirement. Teams meeting policies only control whether recording is allowed, not what happens to the file afterward.

Answer

Teams Meeting Policy in the Teams Admin Center.

Answer

Teams Messaging Policy in the Teams Admin Center.

Answer

The 'Recording' tab in the Teams client settings.

Question 13

An organization wants to use 'Operator Connect' for their PSTN connectivity. Which TWO of the following are benefits of choosing Operator Connect over Direct Routing?

Accepted Answer

No requirement to manage an on-premises Session Border Controller (SBC).. Option A is correct because Operator Connect is a Microsoft-managed carrier model in which the operator hosts and manages the certified Session Border Controllers (SBCs) in their own environment, so the organization does not need to deploy or maintain an on-premises SBC as it would with Direct Routing. Option C is correct because Operator Connect integrates the carrier into the Teams Admin Center, allowing administrators to view, assign, and manage phone numbers directly from that portal rather than through PowerShell or carrier-side tooling. Options B, D, and E are not benefits of Operator Connect: it requires the PSTN provider to be an approved Microsoft operator (unlike the broader provider freedom of Direct Routing), it does not guarantee universally lower per-minute rates, and analog fax support still typically requires additional hardware or an ATA rather than being provided natively via the cloud.

Answer

Ability to use any local PSTN provider regardless of Microsoft partnership.

Answer

Lower cost per minute compared to all other PSTN options.

Answer

Support for analog fax machines via the cloud without extra hardware.

Question 14

Which tool should an administrator use to view real-time telemetry for a meeting that is currently in progress to troubleshoot a user's audio issues?

Accepted Answer

Real-time analytics in the Teams Admin Center. Real-time analytics in the Teams Admin Center provides live telemetry for in-progress meetings, including per-participant audio, video, screen share, and network metrics, which is exactly what is needed to troubleshoot an ongoing audio issue. It surfaces device, network, and connectivity data within seconds so an admin can act during the call. CQD and usage reports are historical/aggregated and cannot show a meeting that is still happening.

Answer

Call Quality Dashboard (CQD)

Answer

Teams Usage Reports

Answer

The Microsoft 365 Health Dashboard

Question 15

You are configuring a 'Teams Meeting Room' (MTR). Which TWO of the following are mandatory for the room to be able to join meetings and receive calls properly?

Accepted Answer

A Microsoft Teams Rooms Pro or Basic license.. Option A is correct because every Microsoft Teams Rooms system requires a Microsoft Teams Rooms license (either the Teams Rooms Pro or Teams Rooms Basic license) assigned to its resource account to enable the Teams service, meeting join, and calling capabilities. Option B is correct because the room must be backed by a resource account configured with a 'Room' mailbox type in Exchange Online, which provides the identity and calendar/mailbox that the MTR console signs in with to join meetings and receive calls. Option C is not required, since a Global Administrator role is far broader than necessary and normal operation only needs the resource account with the appropriate Teams Rooms license. Option D is not required, as the MTR console uses outbound connections to Microsoft 365 and does not need a public IP address directly assigned. Option E is not required, because Microsoft Entra ID P2 is unrelated to the licensing needed for Teams Rooms functionality.

Answer

A Global Administrator role assigned to the room's account.

Answer

A public IP address assigned directly to the MTR console.

Answer

An Azure AD Premium P2 license for every room.