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← AI Concepts and Foundations practice sets

AI0-001 AI Concepts and Foundations • Complete Question Bank

AI0-001 AI Concepts and Foundations — All Questions With Answers

Complete AI0-001 AI Concepts and Foundations question bank — all 0 questions with answers and detailed explanations.

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Certifications/AI0-001/Practice Test/AI Concepts and Foundations/All Questions
Question 1easymultiple choice
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A company deploys an AI model to predict equipment failure. The model performs well on historical data but fails to generalize to new data from a different factory. Which concept best describes this issue?

Question 2mediummultiple choice
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A data scientist trains a linear regression model to predict house prices. The model has high bias and low variance. Which action would most likely reduce bias?

Question 3hardmultiple choice
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An AI engineer trains a deep learning model for image classification. After training, the training accuracy is 99% but validation accuracy is 85%. Which technique would best address this discrepancy?

Question 4easymultiple choice
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A company implements a chatbot using a rule-based system. Users complain the chatbot cannot handle new queries. Which AI approach should be considered to improve flexibility?

Question 5mediummultiple choice
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An AI model for detecting fraudulent transactions has high precision but low recall. Which business impact is most likely?

Question 6hardmultiple choice
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A data scientist splits a dataset into training (80%) and test (20%). After training, the model achieves 95% accuracy on training and 60% on test. Which step should the data scientist take first?

Question 7easymultiple choice
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An organization wants to classify support tickets into categories (billing, technical, etc.). Which type of machine learning is most suitable?

Question 8mediummulti select
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Which TWO techniques are commonly used to handle missing data in a dataset?

Question 9hardmulti select
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Which THREE factors are common causes of bias in AI systems?

Question 10mediummulti select
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Which TWO statements correctly describe the difference between supervised and unsupervised learning?

Question 11hardmultiple choice
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Refer to the exhibit. A deep learning model is being trained. Based on the training log, which problem is most evident?

Exhibit

Refer to the exhibit.

```
Epoch 1/10
 - loss: 1.2345 - accuracy: 0.6543 - val_loss: 1.9876 - val_accuracy: 0.4321
Epoch 2/10
 - loss: 1.0123 - accuracy: 0.7123 - val_loss: 2.3456 - val_accuracy: 0.3987
Epoch 3/10
 - loss: 0.8765 - accuracy: 0.7654 - val_loss: 2.8765 - val_accuracy: 0.3654
```
Question 12mediummultiple choice
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Refer to the exhibit. A data scientist defines a model configuration in JSON. Which component is missing from the configuration for a complete machine learning pipeline?

Exhibit

Refer to the exhibit.

```
{
  "dataset": {
    "name": "customer_churn",
    "features": ["age", "tenure", "monthly_charges", "total_charges"],
    "target": "churn",
    "splits": {
      "train": 0.7,
      "test": 0.15,
      "validation": 0.15
    }
  },
  "model": {
    "type": "RandomForestClassifier",
    "params": {
      "n_estimators": 200,
      "max_depth": 10,
      "random_state": 42
    }
  }
}
```
Question 13mediummultiple choice
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A hospital uses an AI system to prioritize patient triage based on vital signs and medical history. During a trial, the system consistently assigns lower urgency to elderly patients with chronic conditions, even when their symptoms suggest high risk. Which approach best addresses this bias?

Question 14hardmultiple choice
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An e-commerce company deploys a recommendation system using collaborative filtering. After launch, the system shows high accuracy for popular items but fails to recommend niche products to users who would likely buy them. Which technique should the team implement to improve recommendations for long-tail items?

Question 15easymultiple choice
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A data scientist is training a binary classification model to detect fraudulent transactions. The dataset has 99% legitimate transactions and 1% fraudulent. The model achieves 99% accuracy but fails to catch most fraud. Which metric should the team prioritize to evaluate model performance?

Question 16mediummultiple choice
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A startup is building a chatbot to handle customer inquiries. They want the chatbot to understand context and provide accurate responses without requiring extensive labeled data. Which AI approach is most suitable?

Question 17hardmulti select
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Which TWO of the following are key characteristics of unsupervised learning?

Question 18hardmultiple choice
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A company uses the above policy to control AI model access. A data scientist tries to run inference with model "llama-3-70b" at 150 requests in 30 minutes. What will happen?

Exhibit

Refer to the exhibit.
```
{
  "PolicyName": "AIInferencePolicy",
  "Version": "2024-10-01",
  "Rules": [
    {
      "Action": "Allow",
      "Model": "llama-3-70b",
      "MaxTokens": 2048,
      "Temperature": 0.7,
      "RateLimit": 100,
      "TimeWindow": "1 hour"
    },
    {
      "Action": "Deny",
      "Model": "*",
      "Reason": "Unapproved model"
    }
  ]
}
```
Question 19mediummultiple choice
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A manufacturing company uses a computer vision AI to inspect products on an assembly line for defects. The AI model was trained on images from a single camera angle under bright, uniform lighting. Recently, the company moved the inspection station to a different part of the factory where lighting is dimmer and varies due to nearby windows. The model now misclassifies many non-defective products as defective, causing false alarms and production delays. The team has limited labeled data from the new environment. Which action should the team take to restore inspection accuracy while minimizing downtime?

Question 20hardmultiple choice
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A financial institution uses a machine learning model to approve loan applications. The model was trained on historical data that inadvertently encoded a bias against applicants from certain zip codes, leading to discriminatory lending practices. A recent audit reveals that the model's decisions are unfair, and regulators require the bank to remediate the bias without significantly reducing overall approval accuracy. The data science team has access to the training data, the model, and a set of fairness metrics. They also have a small, unbiased validation set. Which course of action should the team take to satisfy regulatory requirements?

Question 21easymultiple choice
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A retail company wants to build a model to predict customer churn based on purchase history and demographics. The dataset includes categorical features like region and gender, and numerical features like total spend. What is the best initial step before training the model?

Question 22mediummultiple choice
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An AI system is being designed to automatically detect fraudulent transactions in real-time. The system must have low latency and high precision to minimize false alarms. Which algorithm is most appropriate?

Question 23hardmultiple choice
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A data scientist trains a deep neural network for image classification. The training loss decreases but validation loss starts increasing after 50 epochs. What should the data scientist do to improve generalization?

Question 24easymultiple choice
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A company wants to deploy a chatbot that uses natural language understanding (NLU) to answer customer queries. Which AI technique is most suitable for understanding the intent of user input?

Question 25mediummultiple choice
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An AI model is trained to predict loan default. The training data contains 95% non-default and 5% default. Which metric is most appropriate to evaluate model performance given the imbalanced dataset?

Question 26hardmultiple choice
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A self-driving car company is developing an object detection system using a convolutional neural network (CNN). The system needs to detect pedestrians and vehicles in real-time with high accuracy. Which technique can reduce inference time while maintaining accuracy?

Question 27easymultiple choice
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A marketing team wants to segment customers into groups based on purchasing behavior without predefined categories. Which algorithm should they use?

Question 28mediummultiple choice
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An AI model is being developed for medical diagnosis from X-ray images. The dataset contains only frontal chest X-rays. The model achieves high accuracy on test set but fails on lateral views. What is the most likely cause?

Question 29hardmultiple choice
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A team is training a deep learning model for natural language processing using a large corpus. They notice the model has a very high number of parameters and training is slow. Which technique can reduce the number of parameters without significant performance loss?

Question 30easymulti select
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A data analyst needs to select two appropriate unsupervised learning techniques for clustering unlabeled data. (Choose two.)

Question 31mediummulti select
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When evaluating a binary classification model, which two metrics are most appropriate for imbalanced datasets? (Choose two.)

Question 32hardmulti select
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Which three techniques are commonly used to mitigate overfitting in neural networks? (Choose three.)

Question 33mediummultiple choice
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Based on the exhibit, what is the most likely issue with the model training?

Exhibit

Refer to the exhibit.
Epoch 1/50 - loss: 2.4503 - val_loss: 2.4512
Epoch 10/50 - loss: 1.2345 - val_loss: 1.3456
Epoch 20/50 - loss: 0.9876 - val_loss: 1.1234
Epoch 30/50 - loss: 0.6543 - val_loss: 0.9876
Epoch 40/50 - loss: 0.4321 - val_loss: 0.8765
Epoch 50/50 - loss: 0.3210 - val_loss: 0.8321
Question 34hardmultiple choice
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A data scientist notices the model overfits. Which change to the exhibit's configuration would most likely reduce overfitting?

Exhibit

Refer to the exhibit.
{
  "model": {
    "layers": [
      {"type": "Dense", "units": 256, "activation": "relu"},
      {"type": "Dropout", "rate": 0.5},
      {"type": "Dense", "units": 128, "activation": "relu"},
      {"type": "Dropout", "rate": 0.5},
      {"type": "Dense", "units": 10, "activation": "softmax"}
    ],
    "optimizer": {"type": "Adam", "learning_rate": 0.001},
    "loss": "categorical_crossentropy"
  }
}
Question 35easymultiple choice
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Based on the exhibit, what issue should the team address?

Network Topology
$ ai model statusname fraud_detectionRefer to the exhibit.Model: fraud_detectionVersion: 2.3.1Status: DeployedInference Latency (mean): 45 msThroughput: 1200 req/sAccuracy: 0.98Fairness metrics:Group A: 0.97Group B: 0.83Group C: 0.96
Question 36easymultiple choice
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A data scientist is preparing a dataset for a classification task. The dataset contains 10,000 rows and 50 features, but many features have missing values. Which approach should the scientist take first to address the missing data?

Question 37mediummultiple choice
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A company built a speech-to-text model using a recurrent neural network (RNN). During deployment, the model performs poorly on accented speech. Which action would most effectively improve model robustness?

Question 38hardmultiple choice
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An AI team is deploying a predictive maintenance model for industrial equipment. The model predicts failure within a 30-day window. The cost of a false positive is 10% of the cost of a false negative. Which evaluation metric should the team prioritize?

Question 39easymultiple choice
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A marketing team uses a recommendation system to suggest products to customers. The system currently uses collaborative filtering. Which scenario would most likely cause the cold-start problem?

Question 40mediummultiple choice
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A hospital deploys an AI system to detect pneumonia from chest X-rays. The model achieves 95% accuracy on the test set but later is found to be less accurate for patients under 18. The development team suspects bias. Which step should be taken first to investigate?

Question 41hardmultiple choice
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A research team is training a deep neural network for image classification. The training loss decreases rapidly for the first few epochs but then plateaus, while validation loss starts to increase after epoch 10. Which action would best address this issue?

Question 42easymultiple choice
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A chatbot developer uses a transformer-based model for customer service. Users complain that the chatbot sometimes gives offensive responses. Which technique should be applied first to mitigate this issue?

Question 43mediummultiple choice
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A financial institution uses a regression model to predict credit risk. The model has a high R-squared on training data but low R-squared on test data. Which of the following is the most likely cause?

Question 44hardmultiple choice
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An AI system for autonomous vehicles uses reinforcement learning (RL) to navigate. The reward function encourages reaching the destination quickly but penalizes collisions heavily. The agent learns to drive aggressively, causing minor accidents. Which modification to the reward function would best align the agent's behavior with desired safe driving?

Question 45mediummulti select
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A data scientist is building a natural language processing model to classify customer reviews as positive or negative. Which TWO preprocessing steps are most essential before tokenization? (Select two.)

Question 46mediummulti select
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A company is implementing an AI solution for fraud detection. The dataset is highly imbalanced (only 1% fraudulent transactions). Which THREE techniques are most appropriate to address class imbalance? (Select three.)

Question 47hardmulti select
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A team is deploying a deep learning model that uses a convolutional neural network (CNN) for image recognition. The model achieves high accuracy but is very slow to infer on edge devices. Which THREE optimization techniques should the team consider to speed up inference without significant accuracy loss? (Select three.)

Question 48easymultiple choice
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Refer to the exhibit. The data scientist notices that the model achieves 98% accuracy on the training set but only 72% on the test set. Which change to the model parameters is most likely to reduce this gap?

Exhibit

Refer to the exhibit.

def train_model(X_train, y_train):
    model = RandomForestClassifier(n_estimators=100, max_depth=5)
    model.fit(X_train, y_train)
    return model

# Training
model = train_model(X_train, y_train)

# Evaluation on test set
accuracy = model.score(X_test, y_test)
print('Accuracy:', accuracy)
Question 49mediummultiple choice
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Refer to the exhibit. The model is a neural network for 10-class classification. The training log shows no improvement over 5 epochs. Which of the following is the most likely root cause?

Exhibit

Refer to the exhibit.

Model Training Log (Epoch 1-5):
Epoch 1/5 - loss: 2.3026 - accuracy: 0.1000 - val_loss: 2.3026 - val_accuracy: 0.1000
Epoch 2/5 - loss: 2.3026 - accuracy: 0.1000 - val_loss: 2.3026 - val_accuracy: 0.1000
Epoch 3/5 - loss: 2.3026 - accuracy: 0.1000 - val_loss: 2.3026 - val_accuracy: 0.1000
Epoch 4/5 - loss: 2.3026 - accuracy: 0.1000 - val_loss: 2.3026 - val_accuracy: 0.1000
Epoch 5/5 - loss: 2.3026 - accuracy: 0.1000 - val_loss: 2.3026 - val_accuracy: 0.1000

Note: The dataset has 10 classes.
Question 50hardmultiple choice
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Refer to the exhibit. A team deploys a sentiment analysis model with this policy. After one month, the monitoring system triggers an alert for feature drift. Which action should the team take first?

Exhibit

Refer to the exhibit.

JSON Policy for Model Deployment:
{
  "model": "sentiment_analysis_v2",
  "threshold": 0.7,
  "fairness_check": {
    "protected_attributes": ["gender", "age_group"],
    "metric": "demographic_parity",
    "tolerance": 0.05
  },
  "explainability": {
    "method": "LIME",
    "num_features": 5
  },
  "monitoring": {
    "drift_detection": {
      "feature_drift": true,
      "prediction_drift": true,
      "alert_threshold": 0.2
    }
  }
}
Question 51easymultiple choice
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A data scientist is training a model to classify customer support tickets into categories. The dataset has 10,000 labeled examples, but the 'billing' category contains 8,000 examples while the 'technical' category contains 2,000. Which technique is most appropriate to address this imbalance before training?

Question 52mediummultiple choice
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A team deploying an AI model for real-time fraud detection notices that inference latency is too high. The model is a deep neural network with 50 layers, deployed on a cloud GPU. Which of the following is the BEST approach to reduce latency while maintaining acceptable accuracy?

Question 53hardmultiple choice
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An AI system is being developed to diagnose diseases from medical images. The model achieves 99% accuracy on the test set, but when deployed in a different hospital, performance drops significantly. Which of the following is the MOST likely cause?

Question 54easymultiple choice
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A company wants to use AI to analyze customer reviews and determine sentiment (positive, negative, neutral). Which AI subfield is most directly applicable?

Question 55mediummultiple choice
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A team is training a neural network for image classification. They observe that training loss decreases steadily but validation loss starts increasing after 20 epochs. What is the most likely issue?

Question 56hardmultiple choice
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An organization is developing an AI system to approve loan applications. They want to ensure the model does not discriminate based on race or gender. Which technique BEST addresses this concern?

Question 57easymultiple choice
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A machine learning engineer wants to evaluate a binary classifier. Which metric is MOST appropriate when the positive class is rare (e.g., 1% of total data)?

Question 58mediummultiple choice
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A company uses a pre-trained language model for a legal document classification task. They have limited labeled data (500 documents). Which strategy is MOST effective for adapting the model to this domain?

Question 59hardmultiple choice
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A team is designing an AI system for autonomous driving. They need to decide between an end-to-end deep learning approach versus a modular pipeline (perception, planning, control). Which is a key advantage of the modular approach?

Question 60easymulti select
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Which TWO of the following are common techniques to reduce overfitting in a neural network?

Question 61mediummulti select
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Which TWO of the following are appropriate uses of unsupervised learning?

Question 62hardmulti select
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Which THREE of the following are key considerations when deploying an AI model in a production environment?

Question 63mediummultiple choice
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A company uses an AI model to screen job applications. The model is trained on historical hiring data that reflects past biases. After deployment, the model disproportionately rejects candidates from certain demographics. Which concept does this best illustrate?

Question 64easymultiple choice
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A data scientist wants to group customers into segments based on purchasing behavior without predefined labels. Which type of machine learning is most appropriate?

Question 65hardmultiple choice
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An AI model achieves high accuracy on training data but performs poorly on new test data. The data scientist suspects the model has memorized noise. Which technique directly adds a penalty term to the loss function to address this?

Question 66mediummultiple choice
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A company deploys a chatbot using a large language model (LLM). After launch, users report that the chatbot sometimes generates plausible but false information. This phenomenon is known as:

Question 67easymultiple choice
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In the AI lifecycle, which phase involves splitting data into training, validation, and test sets?

Question 68mediummultiple choice
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A self-driving car uses an AI model that learns by trial and error, receiving rewards for correct actions and penalties for mistakes. This type of learning is:

Question 69hardmultiple choice
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An AI team notices that their model's performance degrades over time because the statistical relationship between input features and the target variable changes. This issue is called:

Question 70easymultiple choice
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Which metric is most appropriate for evaluating a binary classification model where the positive class is rare and false positives are costly?

Question 71mediummultiple choice
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A company wants to create an AI system that can identify objects in images. They have a large dataset of labeled images. Which type of neural network architecture is most suitable?

Question 72easymulti select
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A data scientist is preparing a dataset for supervised learning. Which TWO steps are essential?

Question 73easymulti select
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Which THREE are common machine learning algorithms used for regression?

Question 74mediummulti select
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A team is deploying an AI model for credit approval. Which TWO ethical considerations must be addressed?

Question 75mediummultiple choice
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Refer to the exhibit. A data scientist observes the training output. Which issue is most likely?

Exhibit

Epoch 10/10 - loss: 0.01 - accuracy: 0.99 - val_loss: 0.45 - val_accuracy: 0.85
Question 76mediummultiple choice
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Refer to the exhibit. An AI auditor reviews the fairness configuration. What is the purpose of this policy?

Exhibit

{
  "fairness_metric": "demographic_parity",
  "threshold": 0.1,
  "protected_attributes": ["race", "gender"]
}
Question 77hardmultiple choice
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Refer to the exhibit. A system administrator reviews the deployment. Which action should be taken to meet the SLA?

Exhibit

Model inference time: 150ms p95, 200ms p99. SLA requirement: 100ms p95.
Question 78easymultiple choice
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A company is building a recommendation system for an e-commerce platform. They want the system to learn from user purchase history and browsing behavior to suggest products. Which type of machine learning is most appropriate for this task?

Question 79mediummultiple choice
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A data scientist is training a neural network to classify images of animals. The training accuracy is 99%, but validation accuracy is only 65%. Which technique should the data scientist use to address this issue?

Question 80hardmultiple choice
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An AI system is deployed to detect fraudulent transactions. The system flags 5% of transactions as fraudulent, but the actual fraud rate is 0.1%. The business sees many false positives and wants to reduce them without significantly increasing false negatives. Which metric should be prioritized for optimization?

Question 81easymultiple choice
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A company wants to use AI to automatically categorize customer support tickets into topics like 'billing', 'technical', 'account'. They have 10,000 labeled examples. Which algorithm is most suitable for this task?

Question 82mediummultiple choice
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A machine learning team notices that their model's performance degrades when deployed to a new geographic region. The data distribution in the new region differs from the training data. Which concept best describes this issue?

Question 83hardmultiple choice
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A team is building a natural language processing (NLP) model to analyze customer feedback. They have a large corpus of unlabeled text data and want to generate word embeddings that capture semantic meaning. Which approach should they use?

Question 84easymultiple choice
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A healthcare provider wants to use AI to predict patient readmission risk. They have structured data (age, diagnosis, lab results) and unstructured clinical notes. Which approach is most appropriate?

Question 85mediummultiple choice
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An AI engineer is tuning a deep learning model and observes that the training loss decreases very slowly. The learning rate is set to 0.001. Which adjustment is most likely to speed up convergence?

Question 86hardmultiple choice
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A company develops an AI model that recommends job candidates. The model inadvertently discriminates against a protected group. Which approach is most effective for mitigating this bias?

Question 87easymulti select
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Which TWO of the following are common activation functions used in neural networks? (Choose two.)

Question 88mediummulti select
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Which THREE of the following are types of machine learning paradigms? (Choose three.)

Question 89hardmulti select
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Which TWO of the following are techniques used for reducing overfitting in neural networks? (Choose two.)

Question 90easymultiple choice
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A startup is building a chatbot for customer service. They have 500 recorded conversations and want to use a pre-trained language model to generate responses. However, they have limited computational resources and need the chatbot to respond in real-time. They are considering fine-tuning a large model like GPT-3 or using a smaller model like DistilBERT. The conversation data contains industry-specific jargon. Which approach should they take?

Question 91mediummultiple choice
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A hospital uses an AI system to predict patient deterioration from vital signs. The system currently uses a logistic regression model trained on data from the past year. Recently, the hospital adopted a new patient monitoring device that provides more accurate readings. The model's performance has dropped significantly. The data science team has access to the new device's data for the past month and wants to improve the model with minimal disruption. The team also wants to ensure the model remains interpretable for regulatory compliance. Which approach should they take?

Question 92hardmultiple choice
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A financial institution is deploying a reinforcement learning agent to optimize stock trading decisions. The agent is trained in a simulated environment that mimics historical market data. After deployment, the agent performs well initially but then suffers large losses during a period of high volatility that was underrepresented in the training data. The team wants to make the agent more robust to such market conditions without retraining from scratch. They have a budget for additional simulation compute and access to a broader historical dataset including past crises. The agent uses a deep Q-network (DQN) architecture. Which strategy should they adopt?

Question 93mediummultiple choice
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A financial services company is developing an AI model to detect fraudulent transactions. The dataset contains 99.9% legitimate transactions and 0.1% fraudulent ones. Which technique should the data scientist use to address the class imbalance problem?

Question 94easymulti select
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A data scientist is training a supervised learning model for customer churn prediction. Which TWO types of bias are most likely to affect the model's fairness and accuracy if not addressed?

Question 95hardmulti select
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An organization is deploying a deep learning model in production. Which THREE components are essential for maintaining model performance over time?

Question 96easymultiple choice
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A healthcare startup is building an AI system to predict patient readmission risk. The team collects structured data from electronic health records (EHR) including age, diagnosis codes, lab results, and previous admissions. During initial training, the model achieves 95% accuracy on the validation set but only 60% accuracy on a holdout test set from a different hospital. The data scientist suspects overfitting. Which action should the team take first to improve generalization?

Question 97mediummultiple choice
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A retail company wants to implement a recommendation system using collaborative filtering. The dataset contains user-item interactions (ratings) for 10,000 users and 5,000 products. The matrix is very sparse (99% missing values). The team plans to use matrix factorization to predict missing ratings. However, the training time is excessively long, and the model is not converging. The data engineer suggests using a smaller learning rate and more iterations. Which additional technique should the team apply to speed up training and improve convergence?

Question 98mediummultiple choice
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A government agency is deploying an AI model to screen loan applications. The model uses features like income, credit score, employment history, and zip code. During fairness auditing, the model is found to deny a disproportionately high number of applicants from a particular demographic group, even when controlling for legitimate financial factors. The agency wants to mitigate this bias without significantly reducing overall accuracy. Which approach should the data scientist prioritize?

Question 99hardmultiple choice
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A manufacturing company is using a convolutional neural network (CNN) to detect defects on an assembly line. The model was trained on a balanced dataset of defective and non-defective parts. In production, the model shows high precision (95%) but very low recall (50%). The production line manager wants to minimize missed defects (false negatives). The data scientist has access to the original training data and can retrain the model. Which strategy is most effective for increasing recall while maintaining acceptable precision?

Question 100hardmultiple choice
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A cybersecurity firm is developing an AI system to detect zero-day malware using behavior analysis. The team collects a dataset of 1,000 malware samples and 10,000 benign files from corporate endpoints. The model is a random forest classifier. After deployment, the false positive rate is 5%, which is acceptable, but the detection rate for new malware variants drops to 30%. The security analyst suspects the model is overfitting to the specific malware families in the training set. Which improvement should the team implement first?

Question 101easymulti select
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Which TWO of the following are key stages in the AI lifecycle?

Question 102mediummultiple choice
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Refer to the exhibit. The training log shows loss and accuracy for a binary classification model. What is the most likely issue with this model?

Exhibit

Training log:
Epoch 1/10 - loss: 0.6932 - accuracy: 0.5023 - val_loss: 0.6941 - val_acc: 0.5001
Epoch 2/10 - loss: 0.6810 - accuracy: 0.5432 - val_loss: 0.7123 - val_acc: 0.4987
Epoch 3/10 - loss: 0.6645 - accuracy: 0.5876 - val_loss: 0.7356 - val_acc: 0.4953
...
Epoch 10/10 - loss: 0.6234 - accuracy: 0.6521 - val_loss: 0.8123 - val_acc: 0.4889
Question 103hardmultiple choice
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A retail company deploys a machine learning model to predict customer churn. The model outputs a probability between 0 and 1, and churn is predicted if probability > 0.5. After deployment, the model has a high false positive rate (many non-churning customers labeled as churn), which leads to unnecessary retention offers and increased costs. The data science team confirms the model was trained on historical data with a balanced class distribution. The business team wants to reduce false positives while maintaining a reasonable true positive rate. However, they cannot retrain the model because the original training data is no longer available. What is the best course of action to reduce false positives?

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