220-1202 Practice Test 8 — 10 Questions

Question 1

During a corporate device deployment, a technician configures an iPhone for a new employee. The employee later reports that they cannot receive emails on the native Mail app, but can access the webmail interface in Safari. What is the most likely misconfiguration?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The incoming mail server settings are incorrect.. The user can access webmail via Safari but cannot receive emails in the native Mail app. This indicates the email account credentials are valid and the network connection is working, but the incoming mail server (POP3/IMAP) settings are misconfigured. Incorrect incoming server hostname, port, or SSL/TLS settings would prevent the Mail app from downloading new messages while leaving webmail unaffected.

Answer

The email account password was entered incorrectly.

Answer

The outgoing mail server (SMTP) settings are wrong.

Answer

The device's date and time are set incorrectly.

Question 2

A small business owner reports that after upgrading their wireless router to a newer model, several older laptops running Windows 7 can no longer connect to the Wi-Fi network. The new router is configured to use WPA3. What is the most likely reason for the connection failures?

Accepted Answer

The laptops have outdated wireless drivers that do not support WPA3.. WPA3 is a newer security protocol that requires both the router and the client device to support it. Older laptops running Windows 7 typically have wireless network adapters and drivers that were designed before WPA3 was standardized (2018), so they only support WPA2 or earlier protocols. Without updated drivers that include WPA3 support, these laptops cannot authenticate with the router, causing the connection failures.

Answer

The router's firewall is blocking the older laptops' MAC addresses.

Answer

The laptops are using an incompatible encryption cipher like TKIP.

Answer

The router's SSID is hidden, and the laptops cannot discover it.

Question 3

A user's iPhone 13 suddenly shows a black screen with a spinning gear icon after an iOS update. The device does not respond to touch or button presses. What is the most likely cause and the correct first step?

Accepted Answer

Force restart the iPhone by pressing and releasing Volume Up, then Volume Down, then holding the Side button until the Apple logo appears.. The black screen with a spinning gear icon after an iOS update indicates the device is stuck in a boot loop or update process, not a hardware failure. A force restart (Volume Up, Volume Down, hold Side button) is the correct first step because it forces the iPhone to reboot without erasing data, often resolving temporary software hangs. This sequence is specific to iPhone 7 and later models, including the iPhone 13, and bypasses unresponsive touch or button inputs.

Answer

The battery is dead; connect to a charger and wait.

Answer

Place the device in DFU mode and restore via Finder.

Answer

The screen is damaged; replace the display assembly.

Question 4

A technician is troubleshooting a Windows 10 system that fails to boot with a 'Bootmgr is missing' error. They need to repair the boot configuration data (BCD) from the Windows Recovery Environment. Which command should they use?

Accepted Answer

bootrec /rebuildbcd. The 'Bootmgr is missing' error indicates that the Boot Configuration Data (BCD) store is corrupted or missing. The `bootrec /rebuildbcd` command scans all disks for Windows installations and allows you to rebuild the BCD store from scratch, which directly resolves this issue. In contrast, `bootrec /fixmbr` and `bootrec /fixboot` repair the master boot record and boot sector, respectively, but do not rebuild the BCD store.

Answer

bootrec /fixmbr

Answer

bootrec /fixboot

Answer

sfc /scannow

Question 5

A security incident occurred when an employee disposed of a hard drive by throwing it in the trash. The hard drive contained unencrypted customer data. Which two practices should have been followed to prevent this environmental and security breach? (Choose two.)

Accepted Answer

Degauss the hard drive before disposal.. Option A is correct because degaussing exposes the drive to a strong magnetic field that destroys the magnetic domains holding the data, rendering the hard drive's contents unrecoverable before disposal. Option B is correct because placing the drive in a secure shredding bin for e-waste ensures the media is physically destroyed by an approved vendor, preventing both data remanence and improper environmental disposal. Option C is not sufficient because a quick format only rewrites file system metadata and leaves the underlying data blocks recoverable with forensic tools. Option D is also inadequate because deleting files and emptying the Recycle Bin only removes references to the data, not the data itself, so the unencrypted customer information would still be recoverable from the discarded drive.

Answer

Perform a quick format of the drive before disposal.

Answer

Delete the files and empty the Recycle Bin.

Question 6

A user reports that they cannot execute a custom shell script they created in their home directory. The script is owned by the user and has permissions set to 644. Which command should be used to allow the owner to execute the script?

Accepted Answer

chmod u+x script.sh. The script has permissions 644, which means the owner has read/write (6) but not execute. To allow the owner to execute the script, you need to add the execute permission for the owner. The command `chmod u+x script.sh` adds execute permission for the user (owner) only, which is the correct and minimal change to resolve the issue.

Answer

chmod 755 script.sh

Answer

chmod 644 script.sh

Answer

chown user:user script.sh

Question 7

A user's laptop running Windows 10 Pro connects to the corporate Wi-Fi but cannot access internal resources. The network uses WPA2-Enterprise with PEAP-MSCHAPv2. The laptop's wireless profile is configured correctly. Other users in the same office can access resources. What is the most likely cause?

Accepted Answer

The user's domain account is locked or the password has expired.. The user can connect to Wi-Fi but cannot access internal resources, and other users are unaffected. Since the wireless profile is correct and WPA2-Enterprise uses PEAP-MSCHAPv2 for authentication, the most likely cause is that the user's domain account is locked or the password has expired. This would prevent successful authentication against the RADIUS server, blocking access to internal resources even though the client associates with the access point.

Answer

The laptop's wireless adapter is faulty.

Answer

The access point is broadcasting on a congested channel.

Answer

The laptop has an incorrect IP address from DHCP.

Question 8

A technician is decommissioning a server that contained encrypted patient health records. The organization's policy requires data to be destroyed beyond recovery, but the server must be returned to the leasing company. Which method should the technician use?

Accepted Answer

Remove the hard drives and physically shred them, then return the server without drives.. Physically shredding the hard drives ensures the encrypted patient health records are destroyed beyond any possible recovery, which satisfies the organization's policy. Returning the server without drives complies with the leasing company's requirement to return the server chassis, as the drives are typically owned by the organization or can be removed per lease terms. This method is the only one that guarantees data destruction at the physical media level, bypassing any residual data on the encrypted drives.

Answer

Perform a full format of all drives.

Answer

Use a degausser on the entire server chassis.

Answer

Run a disk cleanup and delete all files.

Question 9

A technician is replacing the thermal paste on a CPU. After cleaning the old paste, the technician accidentally touches the CPU contacts with bare fingers. What is the primary concern?

Accepted Answer

The CPU contacts may become contaminated with oils from the skin.. Touching the CPU contacts with bare fingers transfers natural oils and contaminants from the skin onto the gold-plated contact pads. These oils can cause corrosion over time or create an insulating layer that impedes proper electrical connectivity, leading to intermittent failures or permanent damage. The primary concern is contamination, not ESD, overheating, or physical pressure.

Answer

The CPU may be damaged by electrostatic discharge (ESD).

Answer

The CPU may overheat due to improper thermal paste application.

Answer

The CPU may be physically damaged by the pressure of the touch.

Question 10

A technician is installing a new UPS (Uninterruptible Power Supply) in a server rack. The UPS is heavy and must be mounted securely. What is the most important safety consideration during installation?

Accepted Answer

Use a lifting team or mechanical lift to position the UPS.. The UPS is a heavy piece of equipment, and improper lifting can cause serious injury or damage. Using a lifting team or mechanical lift ensures safe handling and prevents back strain, crush injuries, or dropping the unit, which is the primary safety concern during physical installation.

Answer

Ensure the UPS is connected to a grounded outlet before mounting.

Answer

Verify that the UPS batteries are charged before installation.

Answer

Install the UPS at the top of the rack for better airflow.