220-1202 Practice Test 13 — 15 Questions

Question 1

A customer complains that their Windows 10 PC is running very slowly after a recent software installation. You suspect a new background service is consuming excessive CPU. Which built-in administrative tool should you use to identify the offending service?

Accepted Answer

Services console (services.msc) to locate and stop the problematic service.. The Services console (services.msc) allows you to view and manage all Windows services, including stopping, starting, and disabling them. Task Manager shows running processes but provides less detail for service management. The other tools are not designed for service control.

Answer

Device Manager to check for driver issues.

Answer

Event Viewer to review system logs.

Answer

Performance Monitor to create a data collector set.

Question 2

A user reports that their application crashes with an 'Access Denied' error when trying to write to a specific folder. You have verified the user has Full Control NTFS permissions. Which administrative tool should you use to check for any file encryption or compression that might be blocking the write?

Accepted Answer

File Explorer > right-click folder > Properties > Advanced to view encryption and compression attributes.. The advanced security settings in the folder's Properties dialog (accessible from File Explorer) allow you to check encryption (EFS) and compression attributes. These attributes can override NTFS permissions. The other tools do not provide this information.

Answer

Computer Management > Shared Folders to view open files.

Answer

Local Security Policy to check user rights assignments.

Answer

Registry Editor to modify the folder's security descriptor.

Question 3

A small business user needs to set up a VPN connection on their Windows 11 laptop to access company resources. They ask you which tool to use. Which administrative tool should you instruct them to open?

Accepted Answer

Windows Settings > Network & internet > VPN.. The Settings app (or Control Panel > Network and Sharing Center) is the correct place to configure VPN connections in Windows 11. The other tools are not used for VPN setup.

Answer

Device Manager to install a virtual network adapter.

Answer

Services console to enable the 'Remote Access Connection Manager' service.

Answer

Task Scheduler to create a task that launches the VPN client.

Question 4

A technician is troubleshooting a Windows 10 PC that fails to boot with a 'Bootmgr is missing' error. They need to repair the boot configuration. Which administrative tool should be used from the Windows Recovery Environment (WinRE)?

Accepted Answer

Command Prompt to run bootrec /rebuildbcd.. The Command Prompt in WinRE allows running bootrec.exe and bcdedit.exe to repair the boot configuration. System Restore and Startup Repair are also in WinRE but do not directly rebuild the BCD. The other options are not available in WinRE.

Answer

System Restore to revert to a previous restore point.

Answer

Device Manager to update the disk driver.

Answer

Local Security Policy to adjust boot options.

Question 5

After a malware infection, a user's Windows 10 PC has several suspicious scheduled tasks that run at startup. Which administrative tool should you use to review and disable these tasks?

Accepted Answer

Task Scheduler to examine the task library and disable suspicious entries.. Task Scheduler (taskschd.msc) is the tool for viewing, creating, and disabling scheduled tasks. Malware often uses scheduled tasks for persistence. The other tools do not manage scheduled tasks.

Answer

Services console to stop the 'Task Scheduler' service.

Answer

Resource Monitor to see which tasks are currently running.

Answer

Windows Firewall with Advanced Security to block the tasks' network access.

Question 6

A customer reports that their Windows 11 PC is displaying a 'Low Disk Space' warning on the C: drive. You need to quickly free up space by removing temporary files and system cache. Which administrative tool should you use?

Accepted Answer

Disk Cleanup to delete temporary files and system cache.. Disk Cleanup (cleanmgr.exe) is the built-in tool for removing temporary files, system cache, and other unnecessary data. Storage Sense can automate this, but Disk Cleanup is the direct tool for manual cleanup. The other options do not clean temporary files.

Answer

Defragment and Optimize Drives to consolidate free space.

Answer

Computer Management > Disk Management to shrink the volume.

Answer

Event Viewer to clear application logs.

Question 7

A security incident has occurred: an employee's workstation was used to access unauthorized websites. The manager wants to review recent web browsing history and application usage. Which administrative tool can provide a comprehensive timeline of user activity on the Windows 10 system?

Accepted Answer

Event Viewer to examine Security and Application logs for user activity.. Event Viewer, specifically the Windows logs (Application, Security, System), can track user logons, application starts, and other events. However, for detailed browsing history, third-party tools or browser history are needed. Among the given options, Event Viewer is the most appropriate for system-level activity. The other tools do not track user activity in this way.

Answer

Performance Monitor to create a trace of user actions.

Answer

Task Scheduler to view past task executions.

Answer

Local Users and Groups to check user group memberships.

Question 8

A server administrator needs to grant a junior technician the ability to reset user passwords on a Windows Server 2019 domain controller, but without giving them full administrative rights. Which administrative tool should be used to delegate this specific permission?

Accepted Answer

Active Directory Users and Computers and use the Delegation of Control Wizard.. Active Directory Users and Computers (ADUC) allows delegating control, including password reset permissions, through the Delegation of Control Wizard. This is a standard method for granular permission assignment in Active Directory. The other tools do not offer this delegation capability.

Answer

Local Security Policy to assign the 'Reset passwords' user right.

Answer

Group Policy Management Console to create a policy that allows password resets.

Answer

Computer Management to add the technician to the 'Account Operators' group.

Question 9

A user reports that their Windows 10 PC is unable to connect to network shares on a server, but internet access works fine. You suspect the 'Workstation' service is not running. Which administrative tool should you use to verify and start this service?

Accepted Answer

Services console to locate the 'Workstation' service and start it.. The Services console (services.msc) is the correct tool to view and manage the status of the Workstation service (LanmanWorkstation), which is required for SMB connections to network shares. The other tools are not designed for service management.

Answer

Task Manager > Startup tab to check if the service is enabled.

Answer

Network and Sharing Center to run the network troubleshooter.

Answer

Device Manager to reinstall the network adapter driver.

Question 10

A user reports that their MacBook Pro running macOS Ventura suddenly lost all desktop icons and the menu bar is missing. They can still move the cursor and click on open applications. Which macOS feature or tool should you use to restore the desktop and menu bar?

Accepted Answer

Use Force Quit (Cmd+Option+Esc) and select Finder, then click Relaunch.. The scenario describes a Finder crash, which often causes the desktop, menu bar, and icons to disappear. Relaunching Finder via the Force Quit Applications window restores these elements without rebooting the entire system. This is a common troubleshooting step for macOS GUI issues.

Answer

Restart the MacBook by holding the power button.

Answer

Open Activity Monitor and force quit the WindowServer process.

Answer

Run the command 'sudo killall Dock' in Terminal.

Question 11

A graphic designer needs to create a bootable macOS installer on an external SSD to deploy macOS Sonoma to multiple iMacs in the office. They have the 'Install macOS Sonoma.app' file. Which built-in macOS tool should they use to create the bootable drive?

Accepted Answer

Terminal with the 'createinstallmedia' command.. The 'createinstallmedia' command in Terminal is the official Apple tool for creating a bootable macOS installer from an application bundle. It writes the installer to the target volume and makes it bootable. Disk Utility can erase the drive but cannot create the installer media, and System Information does not have this capability.

Answer

Disk Utility to restore the .app file to the SSD.

Answer

System Information to verify the SSD is bootable.

Answer

Migration Assistant to copy the app to the SSD.

Question 12

A user complains that their MacBook Air running macOS Monterey frequently runs out of memory and slows down when they have multiple browser tabs and apps open. They want to see which processes are consuming the most memory without installing third-party software. Which macOS tool should you instruct them to use?

Accepted Answer

Activity Monitor from the Utilities folder.. Activity Monitor is the built-in macOS utility that displays real-time system resource usage, including memory, CPU, energy, disk, and network. The Memory tab shows memory pressure and per-process memory consumption, helping identify memory hogs. Force Quit is only for terminating applications, not for monitoring.

Answer

Force Quit Applications window (Cmd+Option+Esc).

Answer

System Preferences > Memory.

Answer

Terminal with the 'top' command.

Question 13

A small business owner wants to ensure that only authorized users can access their iMac. They need to set up separate accounts for three employees, each with a username and password, and restrict one employee from installing software. Which macOS feature should they use to create and manage these user accounts?

Accepted Answer

System Settings > Users & Groups.. System Settings (formerly System Preferences) contains the Users & Groups pane, which is the central location for creating, deleting, and managing user accounts on macOS. It allows setting account types (Administrator, Standard, Managed with Parental Controls) to control permissions and software installation. Terminal commands exist but are not the recommended primary tool for this task.

Answer

Terminal with the 'dscl' command.

Answer

System Information > Software > Installations.

Answer

Keychain Access to create user passwords.

Question 14

A user reports that their MacBook Pro running macOS Big Sur will not boot past the Apple logo. You suspect a corrupted system file. You need to boot into a special mode to run Disk Utility's First Aid on the startup volume. Which key combination should you hold during startup?

Accepted Answer

Hold Command (⌘) + R.. Holding Command (⌘) and R during startup boots the Mac into macOS Recovery, which provides access to Disk Utility, Terminal, and the ability to reinstall macOS. From there, you can run First Aid on the startup disk. Option (⌥) boots into Startup Manager, and Shift boots into Safe Mode.

Answer

Hold the Option (⌥) key.

Answer

Hold the Shift key.

Answer

Hold Command (⌘) + Option (⌥) + P + R.

Question 15

A user has accidentally deleted several important files from their Documents folder on their Mac running macOS Ventura. They need to recover them immediately. Which built-in macOS tool should you guide them to use first?

Accepted Answer

The Trash folder in the Dock.. The Trash folder on macOS stores deleted files until it is emptied. If the user has not emptied the Trash, they can simply open the Trash icon in the Dock, locate the files, and drag them back to the Documents folder. Time Machine requires a backup to exist, and Terminal commands are unnecessary here.

Answer

Time Machine from the menu bar.

Answer

Terminal with the 'cd' and 'ls' commands.

Answer

System Settings > General > Storage.