CIS-HR Core HR Applications And Employee Center Practice Question
If an HR Service needs to be fulfilled by a different department, what is the best practice to configure this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the HR Service to trigger a task to the other group.
Using Cross-Departmental flows or creating a sub-task for the other department is the standard approach.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use the HR Service to trigger a task to the other group.
Why this is correct
Tasks allow other departments to work on part of the case while keeping the case open under HR.
- ✗
Delete the HR case and create an incident.
Why it's wrong here
Never delete cases.
- ✗
Change the assignment group.
Why it's wrong here
The assignment group should remain within HR for oversight.
- ✗
Create a separate case for them.
Why it's wrong here
This breaks the original case reference.
About these practice questions
One of 313 original CIS-HR practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.