AI Associate AI Fundamentals Practice Question
A sales manager wants to use Einstein Activity Capture to log emails automatically. Which prerequisite must be met?
⚠ Common exam trap
Test-takers frequently assume Einstein Activity Capture requires a higher edition (Enterprise+) or an AI license, when in fact the critical prerequisite is a supported email platform, not the edition or an add-on license.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user's email must be hosted on a supported platform (Gmail, Outlook).
Einstein Activity Capture requires that user emails be hosted on a supported platform (Gmail or Outlook/Exchange) because the feature uses server-side synchronization via APIs (Google Workspace APIs or Microsoft Graph) to automatically log emails and events into Salesforce. Without a supported email host, the service cannot connect to the mail server to capture activity data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The org must be on Enterprise Edition or higher.
Why it's wrong here
It is available in Professional, Enterprise, and Unlimited editions.
- ✓
The user's email must be hosted on a supported platform (Gmail, Outlook).
Why this is correct
Einstein Activity Capture integrates with supported email providers.
- ✗
The user must have an Einstein AI license.
Why it's wrong here
Einstein Activity Capture is included in many Salesforce editions.
- ✗
The user must manually enable email logging in personal settings.
Why it's wrong here
It is configured by an admin, not the user.
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