A program manager discovers that a key stakeholder is consistently receiving inaccurate status reports. What is the most appropriate first step to rectify this?
Trap 1: Update the Stakeholder Engagement Plan.
Updating the plan does not fix the current reporting inaccuracy.
Trap 2: Report the issue to the PMO to initiate corrective action.
The program manager should investigate first before reporting to the PMO.
Trap 3: null
N/A
- A
Update the Stakeholder Engagement Plan.
Why it fails: Updating the plan does not fix the current reporting inaccuracy.
- B
Report the issue to the PMO to initiate corrective action.
Why it fails: The program manager should investigate first before reporting to the PMO.
- C
Audit the Program Communication Management Plan for accuracy and frequency alignment.
Auditing the Program Communication Management Plan first establishes whether the inaccuracy stems from flawed distribution, frequency or content definitions, before any corrective communication is issued. This satisfies the stem's first-step requirement, since the plan governs report generation and must be verified before blaming senders or recipients.
- D
null
Why it fails: N/A
- E
Request the project manager to resend the reports.
Why it fails: This is a reactive fix, not a systemic process improvement.